We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Christian Graf courses importClosed   Amelia   Updated February 7, 2024 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Christian,To be honest, we have not had any users who reported that they are using any third-party plugin to import events in Amelia.Please take a look at the following article and let me know ... Carlo Langella package purchase and expiry dateClosed   Amelia   Updated February 7, 2024 at 1:31pm   2 Most recent comment from Uroš Jovanović:Hello Carlo,Thank you for reaching out to us.The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General ... Pathwise Solutions Linking content in a tableClosed   wpDataTables   Updated February 7, 2024 at 1:17pm   4 Most recent comment from Miloš Jovanović:Hi Pathwise,1. When it comes to rendering a value as HTML In the Table :Our String Columns will render custom HTML, but I am not sure if i understood exactly what you need.If you wish to show the un ... Audrey Mertens Technical issues with "Offer"Closed   Amelia   Updated February 7, 2024 at 1:11pm   2 Most recent comment from Stefan Petrov:Hello Audrey,Thanks for reaching out to us.Please, find the answers belowI wish to modify the error message "maximum reservation required" to another phrase so that my clients understand that their re ... Guilbaud assistanceClosed   Amelia   Updated February 7, 2024 at 1:04pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We can not find Amelia on your site anywhere. Can you please check if you can see the form when you are logged in? And also if you can see it from the inc ... Nael Is there a solution to verify syntaxe of mails customers ?Closed   Amelia   Updated February 7, 2024 at 12:56pm   4 Most recent comment from Marko Davidović:Hello again,We are sorry that we could not help more. When there is some workaround we try to find it and offer it but for this I'm afraid that there is none at the moment.We wish you all the bes ... Ryan Buschmeyer Drill-downsClosed   wpDataTables   Updated February 7, 2024 at 12:39pm   4 Most recent comment from Miloš Jovanović:Hi Ryan, Thank you for this clarification, I can understand the use-case. You can achieve it with our Plugin and Master-Details, it will just require certain SQL skill and we will show you a custom wo ... Tony de Bree Update AmeliaClosed   Amelia   Updated February 7, 2024 at 12:37pm   2 Most recent comment from Uroš Jovanović:Hello Tony,Thank you for the update on this.Please check the following article for this purpose: Updating the plugin to the latest versionLet me know if it works or not. roberto Issue Availability EventClosed   Amelia   Updated February 7, 2024 at 1:09pm   14 Most recent comment from Marko Davidović:Hello again,We got this from our colleagues they say in the video you provided, the number of occupied spots is always calculated based on the pricing selected for the event. So, if you select ' ... Daniel McKenna Event ListClosed   Amelia   Updated February 7, 2024 at 10:47am   6 Most recent comment from Stefan Petrov:Hello Daniel,This is something that is related to the hosting provider settings. You would need to contact the hosting provider and ask them to increase this option. Nael My employee and me (admin) CAN'T put Work time AND break timeClosed   Amelia   Updated February 7, 2024 at 9:57am   5 Most recent comment from Stefan Petrov:Hello Nael,You are most welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! Jerry Barry Customer Panel not responding to setting on frontendClosed   Amelia   Updated February 7, 2024 at 10:06am   11 Most recent comment from Marko Davidović:Hello again,We went on your site and created a new customer and we booked and appointmentAfter that we were able to access the customer panle and manage and see our appointments without any issuesSo w ... Boledi I can't access Events from admin areaClosed   Amelia   Updated February 7, 2024 at 9:53am   8 Most recent comment from Stefan Petrov:Hello Boledi,You are most welcome.The other issue regarding the Events is most probably because the event is created as a recurring event. Amelia creates multiple events for each day, but it's ac ... Chris Giles Manage bookings in Woo AccountClosed Pre-purchase questions for Amelia   Updated February 7, 2024 at 9:26am   2 Most recent comment from Stefan Petrov:Hello Chris,Thanks for reaching out to us.Amelia does have integration with WooCoomerce, and the customers can use it as the payment provider. Once enabled, Amelia is creating test products (which are ... Michael Customers Assigned To Admin AccountClosed   Amelia   Updated February 7, 2024 at 9:13am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...