We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Simon Gevcen How to NOT log events in Amelia Appointments dashboard after booking confirmed?Closed   Amelia   Updated February 7, 2024 at 9:00am   6 Most recent comment from Stefan Petrov:Hello Simon, No problem. It is automatically closed after 1 week, but i can close it now. Nael Google Calendar sync : The Google Calendar's employee is not correctly update when the employee postponed an appointmentClosed   Amelia   Updated February 7, 2024 at 8:32am   5 Most recent comment from Marko Davidović:Hello there Nael,You are most welcome, we wish you all the best and hope you have a wonderful day ahead.  Daan Adding google calendar event to amelia calendarClosed   Amelia   Updated February 7, 2024 at 8:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can add an appointment to your calendar and those times can be set as unavailable in ... erwin migrate bookingpress customersClosed   Amelia   Updated February 7, 2024 at 8:07am   6 Most recent comment from Marko Davidović:Hello again Erwin,Glad to hear that and hopefully there will be no more such issues.We wish you all the best and hope you have a wonderful day ahead.  Roberto Publish amelia formaClosed Pre-purchase questions for Amelia   Updated February 7, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in ... Gerlinde automatic updateClosed   Amelia   Updated February 7, 2024 at 7:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Since we can see that your license is active there are no issues on our side. This can be due to your WP settings, or perhaps the system with your hosting ... Miriam Allow booking below minimum capacityClosed   Amelia   Updated February 7, 2024 at 6:58am   2 Most recent comment from Marko Davidović:Hello again Miriam,There is a chance that this will be implemented in the future but at this time we can not make any promises or give any eta I'm afraid. At this time we can say that this is no ... Stefan Stax Service LocationClosed   Amelia   Updated February 7, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Service work hours, days and locations depend on what you set in your employee work hours. So if you are working on both services at the same time then th ... Mārtiņš Force sync Google calendar old appointmentsClosed   Amelia   Updated February 7, 2024 at 4:59am   10 Most recent comment from Marko Davidović:Hello Mārtiņš, We understand and we apologize once again for the inconvenience we will work on fixing this as soon as it is possible so that we avoid this issue for all other users. We wish you al ... Raphael Time Slots Not Working ProperlyClosed   Amelia   Updated February 7, 2024 at 4:57am   4 Most recent comment from Marko Davidović:Hello again Raphael, You are most welcome, and we are glad that we were able to help you and thank you so much for the compliments. Should you have any further inquiries, we kindly request that you op ... Regis After updating to 6.1, Column 'pos' cannot be null errorClosed   wpDataTables   Updated February 6, 2024 at 10:28pm   10 Most recent comment from Miloš Jovanović:Hi again Regis,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I want ... Sushmita Image column not appearing on printClosed   wpDataTables   Updated February 6, 2024 at 10:24pm   2 Most recent comment from Miloš Jovanović:Hello, The table tools functionalities are based on a 3rd party HTML5 library and they are not customizable. Unfortunately, the library allows very little “fine-tuning” of the generated files, s ... Bence Nagy Request for Regex Validation on Custom FieldsClosed   Amelia   Updated February 6, 2024 at 9:44pm   2 Most recent comment from Uroš Jovanović:Hello Bence,Thank you for reaching out to us.Here is a custom validation script for new booking form window.ameliaActions = { customValidation: function (success = null, error = null, data) {     ... Ali Interactive TablesClosed Pre-purchase questions for wpDataTables   Updated February 6, 2024 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-I am sor ... Victor Bloomquist PayPal ~ VenmoClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 7:29pm   2 Most recent comment from Miloš Jovanović:Hi Victor,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...