As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Liberty Painting Development hookClosed   Amelia   Updated February 13, 2024 at 9:15am   4 Most recent comment from Stefan Petrov:Hello Liberty Painting,Apologies for the confusion, there was a misunderstanding. This script is for adding a customer note. You can try using this one instead  function my_custom_function($data) { ... Emanuel Same person - multiple customersClosed   Amelia   Updated February 13, 2024 at 8:53am   4 Most recent comment from Stefan Petrov:Hello Emanuel,I got that, but all other options like limits etc are based on the customer's email. Regarding the option of dropping the index, I doubt it will work, but you can test it out.Let us ... Sebastian Klein Number FlagsClosed   Amelia   Updated February 13, 2024 at 8:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is strange we can not replicate the issue in any environment this looks like some caching issue.Let us try 2 things first1. You can download Amelia f ... eduardo Price increaseClosed   Amelia   Updated February 13, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, sales and promotions do not apply to upgrades and renewals. What you can do is you can cancel this license and then purchase a new one at a discount.H ... Sona Positive Health Amelia booking toolClosed   Amelia   Updated February 13, 2024 at 7:33am   4 Most recent comment from Marko Davidović:Hello again,We have a suggestion page where we monitor votes so based on demand from our users we implement features. This was not implemented before because it was not on the top of the suggestion li ... Natascha Vantuykom event list, show only booking formClosed   Amelia   Updated February 13, 2024 at 7:28am   4 Most recent comment from Marko Davidović:Hello again Natascha,No this is not possible Im afraid. Steps from booking form can not be skipped or changed. They need to choose event, ticket and then they can enter their details. What you want t ... Mārtiņš SMS PRICING HUGE DIFFERENCE FROM PRICE LISTClosed   Amelia   Updated February 27, 2024 at 12:43pm   3 Most recent comment from Marko Davidović:Hello again, I reopened this ticket since I remembered that you wrote in some other user's ticket that you had issues with the employee filter. Our developers created a fix that will be implemen ... Irena The delete button is missingClosed   Amelia   Updated February 13, 2024 at 7:03am   7 Most recent comment from Marko Davidović:Hello again,We went on your site and we made several test bookings and we could not replicate the issueWe are sending you a short video where you can see that when we cancel an appointment this time s ... Roberto number of person in dashboardClosed   Amelia   Updated February 13, 2024 at 6:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.How many customers has booked an appointments you can see in appointments sectionOn the front customer can not see how many people booked.For events you c ... Oliver known issue with Germanized Plugin - is it solved?Closed   Amelia   Updated February 19, 2024 at 12:41pm   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that resolved in one of the future updates. We should have an update tomorrow and this should be resolved in one after th ... sven Relating 2 databasesClosed   wpDataTables   Updated February 12, 2024 at 10:08pm   5 Most recent comment from Miloš Jovanović:Hi sven, Yes - If you wish to just try with the 'out of the box' Features, then this functionality only works for the same Table, when you hide some Columns in the 'more details' ... Alessandro Resch does not workClosed   wpDataTables   Updated February 12, 2024 at 9:38pm   2 Most recent comment from Miloš Jovanović:Hello Alessandro, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. We appreciate your patience. - I notice you opened a new ticket #3581691 with the ... Raphael Double AppointmentsClosed   Amelia   Updated February 12, 2024 at 5:29pm   4 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for the update on this.I can confirm that it was always like that, at least since the 4.* versions of the Amelia plugin.Please let me know if you have any other questions. Bardo Integration with booking.comClosed Pre-purchase questions for Amelia   Updated February 12, 2024 at 5:28pm   2 Most recent comment from Uroš Jovanović:Hello Bardo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... FilippoM Zoom link problemClosed   Amelia   Updated February 12, 2024 at 5:19pm   2 Most recent comment from Uroš Jovanović:Hello Filippo, Thank you for reaching out to us. Can you please check if you have configured scopes properly in Zoom? After you’ve entered the App Information, by clicking on the “Continue” butt ...