We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

erwin 8 spots in 2 services at the same timeClosed   Amelia   Updated February 9, 2024 at 10:31am   11 Most recent comment from Stefan Petrov:Hello erwin,Thanks for the credentials. I'm looking at the initial problem that you've described"I have 1 employee doing 2 services . (both have maximal number of of slots)  when somebody ... Franck Keppler Custom calendarClosed   Amelia   Updated February 9, 2024 at 10:13am   16 Most recent comment from Stefan Petrov:Hello Franck,You are welcome. Apologies, when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, i ... Tobias Legenstein Event Tags do not workClosed   Amelia   Updated February 9, 2024 at 9:50am   7 Most recent comment from Marko Davidović:Hello again Tobias,Thank you so much for that and please once you do can you please send us screenshots here so that we can send you coupons as a token of our appreciation?Looking forward to your rep ... Ste Anders Employee DisplayClosed   Amelia   Updated February 9, 2024 at 9:45am   4 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Robert Good Calendar Day orderClosed   Amelia   Updated February 9, 2024 at 8:21am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a f ... Chelsea Custom FieldsClosed   Amelia   Updated February 9, 2024 at 8:13am   2 Most recent comment from Stefan Petrov:Hello Chelsea,Thanks for reaching out to us.Unfortunatelly, currently, the only option to assign the custom fields is from the backend, when creating custom fields. You would need to assign the custo ... Geert Leysen Translate months in notification parametersClosed   Amelia   Updated February 9, 2024 at 8:08am   7 Most recent comment from Marko Davidović:Hello again Geert,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient ... Jaramey Ham Special ServicesClosed   Amelia   Updated February 9, 2024 at 8:06am   2 Most recent comment from Stefan Petrov:Hello Jaramey Ham,Thanks for reaching out to us.This depends on the employee's working hours. If your employee is assigned to a particular service and you want to show the timeslots for this serv ... Mandy Oldfield Email notficationsClosed   Amelia   Updated February 9, 2024 at 7:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We went on your site and we made an appointment After that we immediately got your mailAs far as we can see everything is working fine and there are no i ... Marco van Wynbergen Logic customer flowClosed   Amelia   Updated February 9, 2024 at 7:47am   3 Most recent comment from Stefan Petrov:Hello Marco,Thanks for reaching out to us.Please, find the answers belowDo I need to always use the booking form of Amelia when booking for an event? Or can I create my own booking flow?There are two ... Michael Rieder SQL server side process and filterClosed Pre-purchase questions for wpDataTables   Updated February 8, 2024 at 11:25pm   6 Most recent comment from Miloš Jovanović:Hi Michael,You're welcome, I am happy to advise.It is not a problem at all, you can always ask us any questions about any Plugin function/option, it is very easy to lose some 'detail' ... Hanli Bain Multiselect String FilterClosed   wpDataTables   Updated February 8, 2024 at 10:02pm   6 Most recent comment from Miloš Jovanović:Hi Hanli,You're welcome, I am happy to advise, at least to pass what our Developers found, since this specific issue already went above my knowledge from the start; but that's OK, we have ... Karelia Carcasses Problem creating an appointment from the calendarClosed   Amelia   Updated February 8, 2024 at 3:29pm   7 Most recent comment from Stefan Petrov:Hello Karelia,Thank you very much. As promised, here is the SMS coupon that you can use 2B6CCED7Looking forward to hearing from you. Samuel Esteban Giraldo Ospina Puse un correo erroneo al generar la compraClosed   Amelia   Updated February 8, 2024 at 2:54pm   4 Most recent comment from Stefan Petrov:Hello Samuel,Thanks for the information. I've just got the feedback that is has been changed to the correct email.You can try and let us know if it works. erwin hide employeeClosed   Amelia   Updated February 8, 2024 at 1:31pm   2 Most recent comment from Stefan Petrov:Hello erwin,You can hide this field in the Customize section when you select the Step by Step Booking form 2.0 andYou can also hide the location field, as well.Let us know if you have any other questi ...