We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Keith Douglas "editing" option not availableClosed   wpDataTables   Updated February 11, 2024 at 11:29pm   3 Most recent comment from Miloš Jovanović:Hello,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Sophie Adding position column to leaderboardClosed Pre-purchase questions for wpDataTables   Updated February 11, 2024 at 10:11pm   2 Most recent comment from Miloš Jovanović:Hi Sophie, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Grant Transformed Values Not Displaying CorrectlyClosed   wpDataTables   Updated February 11, 2024 at 9:38pm   2 Most recent comment from Miloš Jovanović:Hi Grant,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Ste Anders Event Booking URLClosed   Amelia   Updated February 11, 2024 at 8:25pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.At the moment, there is no such automatic option, but you can configure each event on a separate page by creating a page for each event and adding them with the ... Erupt Media Cannot complete BookingClosed   Amelia   Updated February 11, 2024 at 8:11pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.4), please install it ... chamara SMTP email not sendingClosed   Amelia   Updated February 11, 2024 at 8:01pm   2 Most recent comment from Uroš Jovanović:Hello Chamara,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Oscar Soto Calendar not displayedClosed   Amelia   Updated February 11, 2024 at 7:57pm   2 Most recent comment from Uroš Jovanović:Hello Oscar,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Sona Positive Health Amelia booking toolClosed   Amelia   Updated February 9, 2024 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We are currently working on it, but there is no ETA on when it will be implemented.If you have any other questions, please let me know if you have any other ques ... Derek Hudson Package durationClosed   Amelia   Updated February 9, 2024 at 2:00pm   4 Most recent comment from Stefan Petrov:Hello Derek,Apologies for the delayed answer. When the package is already booked by the customer, he wont be able to reschedule the appointment outside the time/date of "period available for booking ... Simon Gevcen How to get a URL link that refers to a pre-selected service ?Closed   Amelia   Updated February 9, 2024 at 1:30pm   4 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for the update on this.I will have this ticket closed now. Roy question about calendar viewClosed   Amelia   Updated February 9, 2024 at 1:22pm   2 Most recent comment from Stefan Petrov:Hello Roy,Thanks for reaching out to usBy default, an employee needs to log in either to the WP or employee panel to see the appointments/events assigned to him. If he logs in to the WP, since each u ... afnan ahmed abd ellatif Multiple form field elements in the same form have the same id attribute valueClosed   Amelia   Updated February 9, 2024 at 12:41pm   2 Most recent comment from Stefan Petrov:Hello afnan ahmed abd ellatif,Thanks for reaching out to us.What type of custom field you are trying to add?Please provide me a temporary WP-admin (administrator) user for your site where this happens ... Sven Nothnagel Event attendees cancelClosed   Amelia   Updated February 9, 2024 at 11:59am   16 Most recent comment from Stefan Petrov:Hello Sven,Perhaps certain emails are going to the spam folder? It doesn't seem logical that you were able to receive the email from my test, but yet again, you are not receiving the ones from yo ... Jad Aouad Creating List of EventsClosed   Amelia   Updated February 9, 2024 at 11:51am   2 Most recent comment from Stefan Petrov:Hello Jad,Thanks for reaching out to us.You can create an event in the backend of Amelia by going to Event and then New Event. You can choose between a Multi-Day event or a recurring event. See the di ... Jan Riedel Min. People does not workClosed   Amelia   Updated February 9, 2024 at 10:36am   4 Most recent comment from Stefan Petrov:Hello Jan,You are welcome.This is because the minimum capacity is set to 4, if you decrease this number to three, then you will be able to decrease the limit for number of peopleAlso please note that ...