We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marius Charging problems - SMS notificationsClosed   Amelia   Updated February 6, 2024 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.The prices listed on our Pricing page pertain to a single segment of an SMS message. A segment encompasses 160 characters. It's crucial to note that ... uxworkstation Google Sync ErrorClosed   Amelia   Updated February 6, 2024 at 10:22am   2 Most recent comment from Stefan Petrov:Hello uxworkstation,Thanks for reaching out to us.Try increasing the "maximum number of events returned" to a higher number. You can find this option in Google Calendar settings. This will increase t ... abe API ERROEClosed   Amelia   Updated February 6, 2024 at 9:57am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Can you please send us a short one minute video of the issue so that we can see how and where the issue shows and looks?Also just in case that we need to ... David Customer, Notifications, Finances, Customize and so on NOT WORKING!Closed   Amelia   Updated February 6, 2024 at 9:42am   2 Most recent comment from Marko Davidović:Hello again David,We responded to your other ticket already you can check that on this link https://tmsplugins.ticksy.com/ticket/3577911/ and we will close this one and continue our corepondance in ... Jeremy Choi Manager Can't Book Appointments in PackagesClosed   Amelia   Updated February 6, 2024 at 9:35am   6 Most recent comment from Marko Davidović:Hello again Jeremy,We went on your site and we created a new manager and we were able to book new packages and appointments that are part of a package for a new customer that we created. We are sendi ... Sergio All day booking with different pricingClosed   Amelia   Updated February 6, 2024 at 9:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, no, Amelia does not work in that way.You can not set this as such with services and packages. Packages are for one person only they can not ... Keija Jõgeva SetupClosed   Amelia   Updated February 6, 2024 at 8:37am   6 Most recent comment from Stefan Petrov:Hello Keija,Apologies, when you have questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Jano The booking form does not show the translated language (ENG), and does not send notifications in the second language (ENG). Multi Language Web, GTranslate PluginClosed   Amelia   Updated February 6, 2024 at 8:29am   8 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separat ... Jason Question about amelia featuresClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 8:24am   2 Most recent comment from Stefan Petrov:Hello Jason,Thanks for reaching out to us.Here is how the Event feature is working in Amelia. Events can be used for various occasions, from basic one or multiple days traveling tours, scheduling con ... Alex Tugwell Amelia for Equipment RentalClosed   Amelia   Updated February 6, 2024 at 7:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In general yes, if rentals are up to 24 hours they can use Amelia for this purpose. If they requires multi day rental then Amelia is a not good fit for th ... Zengfu Xu Change Amelia Purchase Code in a live websiteClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 7:37am   4 Most recent comment from Marko Davidović:Hell again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Namika mass change teammemberClosed   Amelia   Updated February 6, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible I'm afraid and all appointments must be ch ... Shea Broken PluginClosed   Amelia   Updated February 6, 2024 at 11:59am   8 Most recent comment from Marko Davidović:Hello again Shea,We have tested this just in case and we can not replicate this on any device can you please try and access from some another device or from an incognito mode? This could be just a cac ... Raymond Padya Email settingsClosed   Amelia   Updated February 5, 2024 at 9:36pm   4 Most recent comment from Uroš Jovanović:Hello Raymond,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Cindy Koegel Disable Google FontsClosed   Amelia   Updated February 5, 2024 at 9:33pm   4 Most recent comment from Uroš Jovanović:Hello Cindy,Thank you for the update on this.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.4), please inst ...