We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joe Sammarco Can't Login or Signup for SMSClosed   Amelia   Updated February 5, 2024 at 9:28pm   11 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for the update on this.Please create a separate ticket for this purpose and we will assist you with this.Looking forward to hearing from you. Richard Golf bookings set upClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 9:21pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Absolutely! The Amelia platform is well-equipped to handle the booking and payment needs for your footgolf business, including the specific requirements ... Simon Gevcen Update Amelia booking when updating Google Calendar eventClosed   Amelia   Updated February 5, 2024 at 9:12pm   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.I completely understand your frustration and your need for seamless integration between Google Calendar and Amelia bookings. You're right, for many b ... Victor Bloomquist MobileClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 7:21pm   2 Most recent comment from Uroš Jovanović:Hello Vicor,Please note that our support agents are unavailable on weekends.The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They ... George Export Appointments or PaymentsClosed   Amelia   Updated February 5, 2024 at 4:36pm   4 Most recent comment from Stefan Petrov:Hello George,You need to go to the appointments section, in the upper right corner, you find the option to export them to the . CSVAfter selecting the option, you can check what information is going t ... Maria Recovery email option not workingClosed   Amelia   Updated February 5, 2024 at 3:51pm   2 Most recent comment from Stefan Petrov:Hello Maria,Here is the URL to the password reset page - https://store.tms-plugins.com/forgot-passwordAs far as i can see, you have used this email - [email protected] for purchasing. You can ente ... Pablo Lopez Leon Show availability but not allowing bookingClosed   Amelia   Updated February 5, 2024 at 3:48pm   2 Most recent comment from Stefan Petrov:Hello Pablo,That's a great idea, but unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Carrie Bruno Amelia Notification Emails Not Sent And Booking Not CompletedClosed   Amelia   Updated February 5, 2024 at 3:46pm   2 Most recent comment from Uroš Jovanović:Hello Carrie,Thank you for the update on this and for your patience.I have since responded to the other ticket that you created before.Please let me know if you have any other questions. Acceleralia Email notifications do not workClosed   Amelia   Updated February 5, 2024 at 3:43pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s ... Natascha Vantuykom preload animationClosed   Amelia   Updated February 5, 2024 at 3:41pm   2 Most recent comment from Stefan Petrov:Hello Natascha,Thanks for reaching out to us.Unfortunatelly, currently, there is no option to change the preload animation. Feel free to suggest it on our feature suggestion page.The slow load can b ... Carlos Rafael Cano Lara This event isn't in your calendar yetClosed   Amelia   Updated February 5, 2024 at 3:40pm   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us.I think this is more related to the Gmal security settings, rather than the Amelia settings. Here is what i was able to find regarding this topic. I hope you ... Luca Iaconelli Customize AppointmentsClosed   Amelia   Updated February 5, 2024 at 3:21pm   2 Most recent comment from Stefan Petrov:Hello Luca,Thanks for reaching out to usSorry to disappoint you, but, currently, this option is not available within the current Amelia settings. This has been requested before by many users, please f ... Tom SMS ballanceClosed   Amelia   Updated February 5, 2024 at 3:02pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for reaching out to us.Regarding the Queued status: The SMS often has a status queued but is actually sent.  The status of the SMS is not refreshed automatically.  We can log i ... Zengfu Xu Allow multiple bookings within the service durationClosed   Amelia   Updated February 5, 2024 at 2:23pm   15 Most recent comment from Stefan Petrov:Hello Zengfu Xu,Awesome! I'm glad it's working properly now!Please, let us know if you have any other questions or issues.Have a nice day! Mateusz Conditional sql query to show different data to different usersClosed   wpDataTables   Updated February 5, 2024 at 12:25pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ...