As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Olaf Kellerhoff Activation not allowedClosed   Amelia   Updated February 12, 2024 at 6:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You still have lite version installed not the full license.  You can download Amelia from this link https://we.tl/t-2roUzneGTv We are sending you a sho ... Jennifer Email notificationClosed   Amelia   Updated February 12, 2024 at 6:52am   7 Most recent comment from Marko Davidović:Hello again Marcin, I'm afraid that we do not understand your response. We asked you to provide us with temporary admin credentials and we are still waiting for the credentials. As soon as you se ... Udo Neumann LAbel Change in 7.4Closed   Amelia   Updated February 12, 2024 at 6:51am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that really matter to our future cus ... Rasmus Customer loginClosed   Amelia   Updated February 12, 2024 at 6:29am   4 Most recent comment from Marko Davidović:Hello Rasmus, Yes, if a customer is not an Amelia customer they can not log in to the Amelia customer panel. Should you have any further inquiries, we kindly request that you open separate tickets for ... Keith Douglas "editing" option not availableClosed   wpDataTables   Updated February 11, 2024 at 11:29pm   3 Most recent comment from Miloš Jovanović:Hello,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! Sophie Adding position column to leaderboardClosed Pre-purchase questions for wpDataTables   Updated February 11, 2024 at 10:11pm   2 Most recent comment from Miloš Jovanović:Hi Sophie, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Grant Transformed Values Not Displaying CorrectlyClosed   wpDataTables   Updated February 11, 2024 at 9:38pm   2 Most recent comment from Miloš Jovanović:Hi Grant,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Ste Anders Event Booking URLClosed   Amelia   Updated February 11, 2024 at 8:25pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.At the moment, there is no such automatic option, but you can configure each event on a separate page by creating a page for each event and adding them with the ... Erupt Media Cannot complete BookingClosed   Amelia   Updated February 11, 2024 at 8:11pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest version (7.4), please install it ... chamara SMTP email not sendingClosed   Amelia   Updated February 11, 2024 at 8:01pm   2 Most recent comment from Uroš Jovanović:Hello Chamara,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Oscar Soto Calendar not displayedClosed   Amelia   Updated February 11, 2024 at 7:57pm   2 Most recent comment from Uroš Jovanović:Hello Oscar,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Sona Positive Health Amelia booking toolClosed   Amelia   Updated February 9, 2024 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We are currently working on it, but there is no ETA on when it will be implemented.If you have any other questions, please let me know if you have any other ques ... Derek Hudson Package durationClosed   Amelia   Updated February 9, 2024 at 2:00pm   4 Most recent comment from Stefan Petrov:Hello Derek,Apologies for the delayed answer. When the package is already booked by the customer, he wont be able to reschedule the appointment outside the time/date of "period available for booking ... Simon Gevcen How to get a URL link that refers to a pre-selected service ?Closed   Amelia   Updated February 9, 2024 at 1:30pm   4 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for the update on this.I will have this ticket closed now. Roy question about calendar viewClosed   Amelia   Updated February 9, 2024 at 1:22pm   2 Most recent comment from Stefan Petrov:Hello Roy,Thanks for reaching out to usBy default, an employee needs to log in either to the WP or employee panel to see the appointments/events assigned to him. If he logs in to the WP, since each u ...