We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marilyn Betsabe Alvarado Quiroz Employee don't see all the categories with all the services only see their servicesClosed   Amelia   Updated February 6, 2024 at 5:01pm   4 Most recent comment from Uroš Jovanović:Hello Marilyn,Thank you for the update on this.In the latest iteration of the plugin, it remains feasible for employees to explore and access other services, provided they're not actively logged ... Geert Leysen Notification settings not savingClosed   Amelia   Updated February 6, 2024 at 4:49pm   6 Most recent comment from Uroš Jovanović:Hello Geert,Thank you for the update on this.I will have this ticket closed and we will respond to the other ticket that you created. Marcus Amelia employee user roleClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 3:39pm   2 Most recent comment from Stefan Petrov:Hello Marcus,Thanks for reaching out to us.To assign the Amelia customer or employee with the WP users, you would need to have the correct WP user role. For example, you can only assist the WP user wi ... Mārtiņš Mark appointment as free or change random price or discount?Closed   Amelia   Updated February 6, 2024 at 3:18pm   7 Most recent comment from Stefan Petrov:Hello Mārtiņš,Apologies for the delayed answer. It's not a bug or glitch, but currently, this is how the coupon feature works in the backend. I won't be sending the feature request since ... Pablo Chamorro Stacked column charts with two string columnsClosed   wpDataTables   Updated February 6, 2024 at 2:53pm   2 Most recent comment from Miloš Jovanović:Hi Pablo, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Ahmed Mearaj Ali Add variable dates to eventsClosed   Amelia   Updated February 6, 2024 at 2:28pm   2 Most recent comment from Stefan Petrov:Hello Ahmed,Thanks for reaching out to us and for the suggestion.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you c ... Jeremy Choi View All Package (All Dates)Closed   Amelia   Updated February 6, 2024 at 1:48pm   6 Most recent comment from Uroš Jovanović:Hello Jeremy,Thank you once again for your suggestions and feedback.Please let me know if you have any other questions. anani Lawson wrong time displayClosed   Amelia   Updated February 6, 2024 at 1:26pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to di ... Balázs Tamasik webhook questionClosed   Amelia   Updated February 7, 2024 at 11:57am   3 Most recent comment from Stefan Petrov:Hello Balázs,Depending on the hook you use, it can be achieved with the hook that has $container as a parameter. For example: function my_custom_function ($reservationData, $container) {    if ($c ... Benoit Lamaury PackagesClosed   Amelia   Updated February 6, 2024 at 12:33pm   10 Most recent comment from Uroš Jovanović:Hello Benoit,Thank you for that.I am looking forward to your update on this. Jeremy Choi User Role Editor - Make Manager BetterClosed   Amelia   Updated February 6, 2024 at 12:27pm   6 Most recent comment from Uroš Jovanović:Hello Jeremy and Sayed,It could be done with the User Role Editor, but please note that this could cause other issues as there will be a conflict between permissions.Feel free to test it out this way ... Janez Amelia CalenderClosed   Amelia   Updated February 6, 2024 at 11:42am   2 Most recent comment from Stefan Petrov:Postovanje, Janez.Hvala sto ste nas kontaktirali.Nazalost, ne postoji mogucnost da klijent sam izabere vreme, u smislu da moze da ukuca / upise vreme, ali postoji mogucnost da sam odabere vreme od pon ... Dan Linstedt Editor PopupClosed   wpDataTables   Updated February 6, 2024 at 11:31am   2 Most recent comment from Miloš Jovanović:Hi Dan, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Amir Maziny Choosing the right planClosed Pre-purchase questions for Amelia   Updated February 6, 2024 at 11:29am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for expressing interest in the Amelia plugin.Here is how it works in Amelia:The customer will have to pay immediately when booking in Amelia and you can choose not to refund them ... Geert Leysen reply-to for notifications?Closed   Amelia   Updated February 6, 2024 at 11:26am   2 Most recent comment from Stefan Petrov:Hello Geert,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ...