We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mike Maxwell Notification emails: possibile to only display placeholder value if it exists?Closed   Amelia   Updated February 13, 2024 at 11:59am   4 Most recent comment from Marko Davidović:Hello again Mike,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we w ... Sam Group AppointmentsClosed   Amelia   Updated February 13, 2024 at 11:38am   4 Most recent comment from Stefan Petrov:Hello Sam,Well, it does have an impact. If the appointment is marked as busy in the employee calendar, it should be available for booking by other customers. I guess you can try disconnecting the Ca ... Mona Calendar Sync with Other Email IDsClosed   Amelia   Updated February 13, 2024 at 11:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. What you can do is you can place Google meet placeholder in notifications and then in no ... youssef webhook triggerClosed   Amelia   Updated February 13, 2024 at 11:32am   6 Most recent comment from Uroš Jovanović:Hello Youssef, Thank you very much for that. Here is the $10 SMS notification credit I promised: FC12D7D6 Please let me know if you have any other questions. Oliver Schönegge Google Merchant centerClosed   Amelia   Updated February 13, 2024 at 11:12am   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Andzelika Amelia Manager - Not able to edit/book new appointmentsClosed   Amelia   Updated February 13, 2024 at 10:53am   6 Most recent comment from Uroš Jovanović:Hello Andzelika,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ver ... Emre Appoinment FormClosed   Amelia   Updated February 13, 2024 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Emre,Thank you for reaching out to us.Certainly! In Amelia, you have the flexibility to create separate booking forms based on various criteria such as service, location, or employee. This means ... Tonia Jones appointmentsClosed   Amelia   Updated February 13, 2024 at 9:55am   2 Most recent comment from Stefan Petrov:Hello Tonia,Thanks for reaching out to us.You need to configure the employee working hours since the timeslots depend on the availability of the employee. Please note that there are differences betwee ... Ki Smith customer panel malfunctionClosed   Amelia   Updated February 13, 2024 at 9:52am   6 Most recent comment from Stefan Petrov:Hello Ki,You are most welcome, i'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with revi ... Guilbaud mise à jourClosed   Amelia   Updated February 13, 2024 at 9:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can manually update Amelia if your server does not allow automatic updates please download Amelia from this link https://we.tl/t-795Opqzw4j We are s ... Nexigen Issues and questions about the Amelia agenda, please help!Closed Pre-purchase questions for Amelia   Updated February 13, 2024 at 9:45am   6 Most recent comment from Marko Davidović:Hello again,Glad to hear that and yes of course you can reach out to at any time. Once you acquire a new license please reach out to us in Amelia category and open a separate ticket for each question ... Liberty Painting Development hookClosed   Amelia   Updated February 13, 2024 at 9:15am   4 Most recent comment from Stefan Petrov:Hello Liberty Painting,Apologies for the confusion, there was a misunderstanding. This script is for adding a customer note. You can try using this one instead  function my_custom_function($data) { ... Emanuel Same person - multiple customersClosed   Amelia   Updated February 13, 2024 at 8:53am   4 Most recent comment from Stefan Petrov:Hello Emanuel,I got that, but all other options like limits etc are based on the customer's email. Regarding the option of dropping the index, I doubt it will work, but you can test it out.Let us ... Sebastian Klein Number FlagsClosed   Amelia   Updated February 13, 2024 at 8:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is strange we can not replicate the issue in any environment this looks like some caching issue.Let us try 2 things first1. You can download Amelia f ... eduardo Price increaseClosed   Amelia   Updated February 13, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, sales and promotions do not apply to upgrades and renewals. What you can do is you can cancel this license and then purchase a new one at a discount.H ...