We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Damián Romero Wp RocketClosed   Amelia   Updated February 19, 2024 at 6:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option ... tom needham Customer PanelClosed   Amelia   Updated February 19, 2024 at 6:10am   6 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for sharing this with us and hopefully this help Tom with his question. We wish you all the best and hope you have a wonderful day ahead.  Matthew Events not saving or updatingClosed   Amelia   Updated February 19, 2024 at 6:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... Michael Time Changing When Employee Is UpdatedClosed   Amelia   Updated February 19, 2024 at 6:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In role settings admin please try and turn off option called Booking Time Slots will depend on the service duration  Try this out and let us know how ... Bryan A Hamilton Multi SiteClosed   Amelia   Updated February 19, 2024 at 6:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set up multiple locations in two ways. 1. If, for example, you have a physical and an online location and you want the employee to work at both l ... Michael Woocommerce Link - Back End Appointment CreationClosed   Amelia   Updated February 19, 2024 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Perhaps, you can try payment from link option. This way you create a booking but they get a link where they need to pay this through WooCommerce. You can ... Hnatow Anthony Dynamic SQL QueryClosed Pre-purchase questions for wpDataTables   Updated February 19, 2024 at 5:48am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... gabriele cataudella Prenotazione / fascia orario non disponibileClosed   Amelia   Updated February 19, 2024 at 5:08am   5 Most recent comment from Marko Davidović:Hello again. You are trying to book in the past and this is not possible you are trying to book on the 16th for 14th. If you find any issues in the future please let us know so that we can take a clos ... Gerard Mascarenhas Create a chart from columns with grouping (sum)Closed   wpDataTables   Updated February 19, 2024 at 3:28am   4 Most recent comment from Miloš Jovanović:Hi Gerard,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-If yo ... mauro How to display HeadersClosed   wpDataTables   Updated February 19, 2024 at 3:25am   6 Most recent comment from Miloš Jovanović:Hello,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - I am del ... Julie Falatko Appointment calendarClosed   Amelia   Updated February 17, 2024 at 10:55am   8 Most recent comment from Uroš Jovanović:Hello Julie,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Robin Automatic Refund of PaypalClosed   Amelia   Updated February 17, 2024 at 10:50am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, automatically refunding a payment via PayPal when a user cancels an appointment in the customer center is not possible. This process can onl ... Chris Roynon activationClosed   Amelia   Updated February 17, 2024 at 10:48am   2 Most recent comment from Uroš Jovanović:Hello Chris, I will respond to this ticket as well as the other one. For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install ... Marcos Silva Jorge WpRocketClosed   Amelia   Updated February 17, 2024 at 10:42am   12 Most recent comment from Uroš Jovanović:Hello Marcos,I have just checked and you will receive your money back as soon as possible.Please let me know if you have any other questions. Acceleralia Usin Amelia appointments and events plugin in diferents webpages but in the same domindClosed   Amelia   Updated February 17, 2024 at 10:33am   8 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from th ...