We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Rasmus Skov Larsen Table Tool buttons and CSSClosed   wpDataTables   Updated February 15, 2024 at 3:33pm   2 Most recent comment from Miloš Jovanović:Hi Rasmus,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Farouk Events not showing in Calendar View in adminClosed   Amelia   Updated February 14, 2024 at 5:38pm   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.The integration with Google Calendar is also supported for events in Amelia, so employees can have their events in their calendars as well. In order for ... Ramon MIPS issues when booking a single room, every other rooms for the same time slot are blockedClosed   Amelia   Updated February 14, 2024 at 4:22pm   17 Most recent comment from Uroš Jovanović:Hello Ramon,I cannot see how you set up rooms on your website as you only have two employees and no locations.Please let me know how you set uo rooms.Looking forward to your reply. Данил payment for the Amelia plug-in with a visa cardClosed Pre-purchase questions for Amelia   Updated February 14, 2024 at 3:22pm   4 Most recent comment from Stefan Petrov:Hello Danil,These are the options from Paddle checkout, but you should be able to see the PayPal and Google Pay Mārtiņš Adding new language in loco translateClosed   Amelia   Updated February 14, 2024 at 3:04pm   8 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for clearing that up.I have passed this to our testers to check this out.In the meantime, please let me know if you have any other questions. Benoit Lamaury Custom fiels for PackagesClosed   Amelia   Updated February 14, 2024 at 2:00pm   4 Most recent comment from Stefan Petrov:Hello Benoit,Unfortunatelly, once you make a package with services, it will be visible on the front end, once the customer chooses the service that is a part of the package.  You can only hide the s ... Louise Cook Time slots appearing in booking system although time is booked outClosed   Amelia   Updated February 14, 2024 at 12:52pm   11 Most recent comment from Uroš Jovanović:Hello Louise,Glad to hear that the issue has been resolved.I will have this ticket closed now. jeremy activationClosed   Amelia   Updated February 14, 2024 at 12:51pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for purchasing our product, and for reaching out to us. The reason you can't insert your purchase code is that you still have Amelia's Lite version installed. Please u ... Jaramey Ham Calendar Will Not LoadClosed   Amelia   Updated February 14, 2024 at 12:47pm   4 Most recent comment from Marko Davidović:Hello again Jaramey,This is not related to price something else changed. No we can not see the booking form at allFor this still the same solution applies and works in 99,9% of casesPlease check thes ... Marina Downgrade Elite to ProClosed   Amelia   Updated February 14, 2024 at 12:34pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not downgrade but you can cancel this license so that it does not renew from you ... Mārtiņš Only 1 string from front end is not translatable trought Loco translateClosed   Amelia   Updated February 14, 2024 at 11:17am   8 Most recent comment from Stefan Petrov:You are welcome, Mārtiņš.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day! Stefan Bergmoser Scheduling/organising appointments for a group of more peopleClosed Pre-purchase questions for Amelia   Updated February 14, 2024 at 11:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, Amelia support single and group appointments. When you create a service you set the capacity for this service and you decide if this is a single or g ... arl0ng administrator to schedule an appointment at any timeClosed   Amelia   Updated February 14, 2024 at 10:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can set several locations in employee work hours and during those hours you can choose locations but outside employee work hours you can book this emp ... lorenzo carpagnano Work hours & BreaksClosed   Amelia   Updated February 14, 2024 at 10:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is not correct setup you can not just place breaks you need to set work hours in employee modal in work hours this. So you can use breaks like thisOr ... Elena Shortcode multiplyClosed   Amelia   Updated February 14, 2024 at 10:15am   6 Most recent comment from Stefan Petrov:Hello Elena,Unfortunatelly, there is on option to configure the location to be indicated in the employee's name. In the first step, the customer can either choose the service, employee or locatio ...