We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jermon Green Display booking flow for specific eventClosed   Amelia   Updated February 14, 2024 at 10:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia can only exist in WordPress environment so you can create a page for that one event using our shortcodes for example Amelia Shortcodes and Front-e ... haytham user already exists while its notClosed   Amelia   Updated February 14, 2024 at 10:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If Amelia shows this error then this mail must be in use. Please check WP users for this mail if you do not find it in Wp or in Amelia you will need to se ... Lucy Jayne Brown I cant update to proClosed   Amelia   Updated February 14, 2024 at 9:55am   17 Most recent comment from Uroš Jovanović:Hello Lucy,But how does WooCommerce relate to the notification templates that you have shown in your screenshots?Please check the following article on how to set up WooCommerce.Let me know if that ... Cristian Problema accesso area personaleClosed   Amelia   Updated February 14, 2024 at 9:11am   5 Most recent comment from Marko Davidović:Hello again, You are using the old version of Amelia 6.7We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version ... erwin google syncClosed   Amelia   Updated February 14, 2024 at 8:47am   15 Most recent comment from Stefan Petrov:Hello erwin,You can leave it disabled if you don't want the "busy slots" to be removed. Feel free to test it with an increased number and it should be working properly. Marco Jacobsen Buffer Time Syncing with Google CalenderClosed   Amelia   Updated February 14, 2024 at 8:18am   6 Most recent comment from Marko Davidović:Hello again,If you want only 15 minutes gaps you can set that you have 15 minutes buffer after the service. This creates that 15 minutes gap between appointments. There is not much else that we can su ... Henry Events and customisation issues/questionsClosed   Amelia   Updated February 14, 2024 at 8:08am   2 Most recent comment from Stefan Petrov:Hello Henry,Thanks for reaching out to us.Please, find the answers below1. Displaying a list of events only for one location. What I'd like is a shortcode like [ameliaeventslistbooking location ... Audrey Mertens account paiement issueClosed   Amelia   Updated February 14, 2024 at 8:00am   2 Most recent comment from Stefan Petrov:Hello Audrey,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. As you said, you need to enable the deposit option first, and dependin ... jorge problems with ameliaClosed   Amelia   Updated February 14, 2024 at 7:04am   7 Most recent comment from Marko Davidović:Hello again,We went on your site and we created a new serviceThat we added tour employee work hoursAnd then we created a new page since you did not tell us on which page the issue is There you can se ... Allison Kessler counting characters in a cellClosed   wpDataTables   Updated February 14, 2024 at 12:55am   2 Most recent comment from Miloš Jovanović:Hi Allison, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. Sorry to disappoint you, but at this time, we don't h ... Research2024 Activation Tab in my premium installed zip is not workingClosed   wpDataTables   Updated February 13, 2024 at 5:36pm   14 Most recent comment from Miloš Jovanović:Hello again,my apology, i forgot to add another 'additional fix' we had to do on your Site specifically, because you don't just have the 'conflict with Elementor Royal Addons" but ... Marcelo Leiva ​How can I customize the CSS styles of the Pop-Up generated with Master-Detail Tables for wpDataTableClosed   Master-Detail Tables for wpDataTables   Updated February 13, 2024 at 3:17pm   3 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Wouter van Maaren Best way to setupClosed   Amelia   Updated February 13, 2024 at 2:45pm   2 Most recent comment from Stefan Petrov:Hello Wouter van Maaren,Thanks for reaching out to us.Perhaps you can create service as cars instead of the employees, since if you enable the maximum capacity of service to 2 or above, the customers ... Delphine Settings of Pro lifetime don't workClosed   Amelia   Updated February 13, 2024 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Martial,For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should be fi ... Robert Raichle Dashboard/CalendarClosed   Amelia   Updated February 13, 2024 at 12:12pm   4 Most recent comment from Stefan Petrov:Hello Robert, Apologies for the misunderstanding, now I see. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature ...