We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sona Positive Health Amelia booking toolClosed   Amelia   Updated February 13, 2024 at 7:33am   4 Most recent comment from Marko Davidović:Hello again,We have a suggestion page where we monitor votes so based on demand from our users we implement features. This was not implemented before because it was not on the top of the suggestion li ... Natascha Vantuykom event list, show only booking formClosed   Amelia   Updated February 13, 2024 at 7:28am   4 Most recent comment from Marko Davidović:Hello again Natascha,No this is not possible Im afraid. Steps from booking form can not be skipped or changed. They need to choose event, ticket and then they can enter their details. What you want t ... Mārtiņš SMS PRICING HUGE DIFFERENCE FROM PRICE LISTClosed   Amelia   Updated February 27, 2024 at 12:43pm   3 Most recent comment from Marko Davidović:Hello again, I reopened this ticket since I remembered that you wrote in some other user's ticket that you had issues with the employee filter. Our developers created a fix that will be implemen ... Irena The delete button is missingClosed   Amelia   Updated February 13, 2024 at 7:03am   7 Most recent comment from Marko Davidović:Hello again,We went on your site and we made several test bookings and we could not replicate the issueWe are sending you a short video where you can see that when we cancel an appointment this time s ... Roberto number of person in dashboardClosed   Amelia   Updated February 13, 2024 at 6:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.How many customers has booked an appointments you can see in appointments sectionOn the front customer can not see how many people booked.For events you c ... Oliver known issue with Germanized Plugin - is it solved?Closed   Amelia   Updated February 19, 2024 at 12:41pm   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that resolved in one of the future updates. We should have an update tomorrow and this should be resolved in one after th ... sven Relating 2 databasesClosed   wpDataTables   Updated February 12, 2024 at 10:08pm   5 Most recent comment from Miloš Jovanović:Hi sven, Yes - If you wish to just try with the 'out of the box' Features, then this functionality only works for the same Table, when you hide some Columns in the 'more details' ... Alessandro Resch does not workClosed   wpDataTables   Updated February 12, 2024 at 9:38pm   2 Most recent comment from Miloš Jovanović:Hello Alessandro, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. We appreciate your patience. - I notice you opened a new ticket #3581691 with the ... Raphael Double AppointmentsClosed   Amelia   Updated February 12, 2024 at 5:29pm   4 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for the update on this.I can confirm that it was always like that, at least since the 4.* versions of the Amelia plugin.Please let me know if you have any other questions. Bardo Integration with booking.comClosed Pre-purchase questions for Amelia   Updated February 12, 2024 at 5:28pm   2 Most recent comment from Uroš Jovanović:Hello Bardo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... FilippoM Zoom link problemClosed   Amelia   Updated February 12, 2024 at 5:19pm   2 Most recent comment from Uroš Jovanović:Hello Filippo, Thank you for reaching out to us. Can you please check if you have configured scopes properly in Zoom? After you’ve entered the App Information, by clicking on the “Continue” butt ... Hughes Amelia Step By Step Booking Form 2.0Closed   Amelia   Updated February 12, 2024 at 5:12pm   3 Most recent comment from Uroš Jovanović:Hello Hughes,Glad to hear that the issue has been resolved.I will have this ticket closed. Rizwanul Can’t use standard featuresClosed   Amelia   Updated February 12, 2024 at 5:06pm   2 Most recent comment from Uroš Jovanović:Hello Rizwanul,Thank you for reaching out to us.For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your webs ... Emanuel Send all employee notifications to same emailClosed   Amelia   Updated February 12, 2024 at 3:06pm   8 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for the update on this.I will have this ticket closed. Giannoula Dimopoulou can import google spreadshitClosed   wpDataTables   Updated February 12, 2024 at 2:08pm   5 Most recent comment from Miloš Jovanović:Hi Giannoula,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ...