We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Данил Not enough width Amelia - Step-By-Step Booking formClosed   Amelia   Updated February 19, 2024 at 11:11am   2 Most recent comment from Stefan Petrov:Hello Данил,Thanks for reaching out to us.This could be possible with the custom CSS code. Can you please provide the URL of the page where the booking form is located? Omar Al Tayan Notifications are not being sentClosed   Amelia   Updated February 19, 2024 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Omar,Thanks for reaching out to us.Please, double-check the notifications setup in Amelia.  We strongly recommend changing mail service setting to SMTP or Mailgun because the email that is sen ... Rizwanul Amelia service option not showing in websiteClosed   Amelia   Updated February 19, 2024 at 8:45am   2 Most recent comment from Stefan Petrov:Hello Rizwanul,Thanks for reaching out to us.Is there only one service created? What service options did you configure? According to the screenshot, i can see that you have a Custom duration and pric ... Evdokia Stoyanova Cannot read properties of undefined (reading 'settings')Closed   Amelia   Updated February 19, 2024 at 7:53am   2 Most recent comment from Stefan Petrov:Hello Evdokia Stoyanova,Thanks for reaching out to us.Can you please provide the screenshot of the error? I suppose that the booking form is working properly? Steve Change "Duration" to "Estimated Travel Time"Closed   Amelia   Updated February 19, 2024 at 7:48am   2 Most recent comment from Stefan Petrov:Hello Steve, Thanks for reaching out to us. You could add the custom fields of type "text" to add the extra information on the booking form, with the description of timeslots. To see how the custom fi ... Logan Booking formClosed   Amelia   Updated February 19, 2024 at 7:47am   2 Most recent comment from Stefan Petrov:Hello Logan, Thanks for reaching out to us. If there is only one service and employee, Amelia will skip the first selection step (since there is no choice option) considering that the service has been ... Simon Lux Amelia Paypal CheckoutClosed   Amelia   Updated February 19, 2024 at 7:46am   10 Most recent comment from Stefan Petrov:Hello Simon, Thanks for letting us know.  If you have any other questions, please feel free to open a new ticket and we will gladly help you there. Have a nice day! David Events List 2.0 Date FormatClosed   Amelia   Updated February 19, 2024 at 7:44am   4 Most recent comment from Stefan Petrov:Hello David, Thanks for the additional information, but, unfortunatelly, currently, this is not possible to change. Please feel free to search through our feature suggestion page,  to see if someo ... Victor Hugo Calderón González Can't send placeholder user id in header for nested JSONClosed   wpDataTables   Updated February 19, 2024 at 7:43am   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-When it c ... Craig Ferguson Cannot edit or delete rows in tablesClosed   wpDataTables   Updated February 19, 2024 at 6:45am   9 Most recent comment from Miloš Jovanović:Hi Craig, To begin, I want to extend my heartfelt apologies once again for the delayed replies on this issue,  which is due to an unexpectedly high volume of inquiries.  We truly value your patienc ... Tom Bookings being automatically cancelledClosed   Amelia   Updated February 19, 2024 at 6:22am   6 Most recent comment from Marko Davidović:Hello again Tom, This is what link checkers do and unfortunately, there's nothing we can do in this case. Link checkers validate every URL included in an email by visiting each one. These checke ... Benoit Lamaury "Save X%" on packageClosed   Amelia   Updated February 19, 2024 at 6:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. You can change the label save in customize section to something else but this will affe ... CARLOS ATRISTAIN Urgent: Booking Error "Error: Time Slot Not Available."After Amelia Plugin Update (Version 7.3)Closed   Amelia   Updated February 19, 2024 at 6:19am   20 Most recent comment from Marko Davidović:Hello again, We kindly ask you not to comment on other people's tickets if you have no advice on how to help any user because we don't want to disturb other users because they will receive a ... Paolo Frulio Free Service for each employeeClosed   Amelia   Updated February 19, 2024 at 6:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. There are no such restriction Amelia. In light of this, we encourage you to kindly cons ... varia bonora Step-by-Step Booking FormClosed   Amelia   Updated February 19, 2024 at 6:16am   4 Most recent comment from Marko Davidović:Hello again, I understand and In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com ...