As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Klemen Using placeholders to change header namesClosed   wpDataTables   Updated February 26, 2024 at 8:05am   2 Most recent comment from Miloš Jovanović:Hi Klemen,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Данил Upgrade your package to standardClosed   Amelia   Updated February 26, 2024 at 8:01am   14 Most recent comment from Stefan Petrov:Hello Данил,Not sure why it's happening, but we assume that the issue is related to the Paddle since the Paddle is our reseller. We don't have access to your TMS store, and certainly, ... Michael Rieder Datepicker on MobilesClosed Pre-purchase questions for wpDataTables   Updated February 26, 2024 at 7:33am   11 Most recent comment from Miloš Jovanović:Hi Michael,Just a small follow-up.You're welcome, I will keep following up and going to do our best to somehow help you debug /isolate the issue.As you can see, we are unable to reproduce it and ... Mārtiņš Package and service mix?Closed   Amelia   Updated February 26, 2024 at 6:55am   7 Most recent comment from Marko Davidović:Hello again Mārtiņš,You are most welcome, and we are glad that we were able to help you. We wish you all the best and hope you have a wonderful day ahead.  Ruth Smart zip file will not instalClosed   Amelia   Updated February 26, 2024 at 6:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Martin Kasa functionalityClosed   Amelia   Updated February 26, 2024 at 6:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Services in Amelia cannot function without employees this is how Amelia is designed and this will not change since this will require coding a completely ... Adrian multiple events booking at onceClosed   Amelia   Updated February 26, 2024 at 6:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do have a cart option implemented now but this is only for appointments at this time. It was not possible to implement cart for events at this time.  ... Chris amount of booking capacity already exceeded after 1 booking instead of possible 3 furtherClosed   Amelia   Updated February 26, 2024 at 6:43am   2 Most recent comment from Marko Davidović:Hello Chris,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appoi ... Ricky WordPress Amelia Plugin <= 1.0.98 is vulnerable to Broken Access ControlClosed   Amelia   Updated February 26, 2024 at 8:26am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is only for Lite free version of the plugin this is not valid for your full versions. It can show like this or ... Mohammed send automatic invoice to customerClosed   Amelia   Updated February 26, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. We plan to implement invoice option in the near future but for now as far as we know th ... Marcos Luis Salto Justo Service not actualizingClosed Pre-purchase questions for Amelia   Updated February 26, 2024 at 6:29am   4 Most recent comment from Marko Davidović:Hello David, Since we have tested this in several environments and we cannot replicate the issue and there was only several similar issues reported and each time this was resolved in the same way we ... Evan Refund clientClosed   Amelia   Updated February 26, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Thank you for reaching out to us. We have option that is set somewhere in between. Amelia can not refund automatically when they click to cancel but you can refund automatically when you click on on ... Sagheer Asghar time hide before and after 1 hour booking modelClosed   Amelia   Updated February 26, 2024 at 6:25am   6 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separ ... Martin conditional requirement on tableClosed   wpDataTables   Updated February 26, 2024 at 5:59am   2 Most recent comment from Miloš Jovanović:Hi Martin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Rohan Yoon shortcodes inside a popupClosed Pre-purchase questions for Amelia   Updated February 25, 2024 at 8:15pm   25 Most recent comment from Uroš Jovanović:Hello Rohan,I have double-checked and this issue has still not been resolved from our end as our developers are pretty busy developing new features.We appreciate your patience.In the meantime, please ...