We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alessandro Resch does not workClosed   wpDataTables   Updated February 12, 2024 at 9:38pm   2 Most recent comment from Miloš Jovanović:Hello Alessandro, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. We appreciate your patience. - I notice you opened a new ticket #3581691 with the ... Raphael Double AppointmentsClosed   Amelia   Updated February 12, 2024 at 5:29pm   4 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for the update on this.I can confirm that it was always like that, at least since the 4.* versions of the Amelia plugin.Please let me know if you have any other questions. Bardo Integration with booking.comClosed Pre-purchase questions for Amelia   Updated February 12, 2024 at 5:28pm   2 Most recent comment from Uroš Jovanović:Hello Bardo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... FilippoM Zoom link problemClosed   Amelia   Updated February 12, 2024 at 5:19pm   2 Most recent comment from Uroš Jovanović:Hello Filippo, Thank you for reaching out to us. Can you please check if you have configured scopes properly in Zoom? After you’ve entered the App Information, by clicking on the “Continue” butt ... Hughes Amelia Step By Step Booking Form 2.0Closed   Amelia   Updated February 12, 2024 at 5:12pm   3 Most recent comment from Uroš Jovanović:Hello Hughes,Glad to hear that the issue has been resolved.I will have this ticket closed. Rizwanul Can’t use standard featuresClosed   Amelia   Updated February 12, 2024 at 5:06pm   2 Most recent comment from Uroš Jovanović:Hello Rizwanul,Thank you for reaching out to us.For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your webs ... Emanuel Send all employee notifications to same emailClosed   Amelia   Updated February 12, 2024 at 3:06pm   8 Most recent comment from Uroš Jovanović:Hello Emanuel,Thank you for the update on this.I will have this ticket closed. Giannoula Dimopoulou can import google spreadshitClosed   wpDataTables   Updated February 12, 2024 at 2:08pm   5 Most recent comment from Miloš Jovanović:Hi Giannoula,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jan Riedel Linking product variationsClosed   Amelia   Updated February 12, 2024 at 1:35pm   4 Most recent comment from Stefan Petrov:Hello Jan,In the WooCoomerce settings, there is an option to disable the edit shipping. The third tab is the Shipping. Have you tried disabling it from there? eduardo zoom accountClosed   Amelia   Updated February 12, 2024 at 1:02pm   2 Most recent comment from Stefan Petrov:Hello Eduardo,Thanks for reaching out to us.By default, when you have the initial integration with Zoom, you can connect employees to that Zoom user, but if you want to connect each employee to a diff ... Bapst Need HelpClosed   Amelia   Updated February 12, 2024 at 12:42pm   3 Most recent comment from Uroš Jovanović:Hello Bapst,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions and I ... Andzelika Booking appointment on backend doesn't allow to book one than more person for the same timeslotClosed   Amelia   Updated February 12, 2024 at 12:24pm   12 Most recent comment from Stefan Petrov:Hello Andzelika,You are welcome!Let us know if you have any other questions and we will gladly assist. Shantanu Baviskar Customers are unable to see %time_zone% placeholder in the email when next appointment is booked via Appointments APIClosed   Amelia   Updated February 12, 2024 at 12:14pm   4 Most recent comment from Uroš Jovanović:Hello Shantanu,Thank you for your patience.The add appointment endpoint mirrors adding an appointment on the backend in the plugin, so in that instance, the timezone is not sent in the mail. You shoul ... MARIE PETIT Nombre de nom par mailClosed   Amelia   Updated February 12, 2024 at 11:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you have option in role settings called Check customer's name for existing email when booking This way they can book with the same mail with d ... Joshua No trigger in notifications for "No Show"Closed   Amelia   Updated February 12, 2024 at 11:27am   2 Most recent comment from Stefan Petrov:Hello Joshua,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ...