We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jack Evangelides FeaturesClosed Pre-purchase questions for Amelia   Updated February 20, 2024 at 4:14pm   2 Most recent comment from Uroš Jovanović:Hello Jack,Thank you for reaching out to us.Thank you for your inquiry regarding the features for your appointment-based sports center business. We're pleased to inform you that most of the feat ... Henriette Stripe - showing creditcard information when bookingClosed   Amelia   Updated February 20, 2024 at 3:17pm   4 Most recent comment from Stefan Petrov:Hello Henriette,Understandable, but, unfortunately,  it can't be edited. Amelia only has integration with Stripe, there are no options to change the appearance.Please feel free to search throug ... montaigne olivier Ajout rendez-vous manuellementClosed   Amelia   Updated February 20, 2024 at 2:35pm   2 Most recent comment from Uroš Jovanović:Bonjour Montaigne, Je vous remercie d'avoir pris contact avec nous et de votre patience. À cet effet, vous pouvez réserver des rendez-vous à partir du forfait sur la page Gérer les forfaits d ... Santiago Villalobos-Gonzalez Activation on WP (AWS) by Plug-inClosed   wpDataTables   Updated February 20, 2024 at 2:34pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.If you don ... Marcin Appointments not sync with Google CalendarClosed   Amelia   Updated February 20, 2024 at 2:02pm   6 Most recent comment from Stefan Petrov:Hello Marcin,Well,  it could be, since the Amelia loading speed mostly depends on the hosting. The slow load can be caused by a lot of things - the number of appointments you have, the number of cu ... Ian Payling calling shortcodeClosed   wpDataTables   Updated February 20, 2024 at 1:59pm   2 Most recent comment from Miloš Jovanović:Hi Ian,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-I will ... Michael Amelia QueryClosed Pre-purchase questions for Amelia   Updated February 20, 2024 at 12:03pm   5 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The service providers added in Amelia can be only selected through th ... Paka Monette Custom ChartsClosed   wpDataTables   Updated February 20, 2024 at 11:33am   2 Most recent comment from Miloš Jovanović:Hi Paka,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Victor Nicolai Integration Payment linkClosed   Amelia   Updated February 20, 2024 at 10:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not you can connect your Stripe account and all payments will go to the same account. So only one account can be used you can not have different a ... Jim Wider Time Zone/Default Country CodeClosed   Amelia   Updated February 20, 2024 at 10:43am   5 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ... Eunice Carolina fallo con el shortcode de ameliaClosed   Amelia   Updated February 20, 2024 at 10:40am   10 Most recent comment from Marko Davidović:Hello again,We went on your site and created test page we did not delete it so that you can have a look and everything is working As far as we can see there are no issue the new 2.0 booking form also ... Giulio Aprile Calendar setup errorsClosed   Amelia   Updated February 20, 2024 at 9:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You need to set this for each employee individually in employee modal in work hours.This option allows you to set company-wide working hours and breaks. ... Daniela Using WPForms shortcodes in notificationsClosed   Amelia   Updated February 20, 2024 at 9:31am   4 Most recent comment from Stefan Petrov:Hello Daniela,You are most welcome.Should you have any other questions, don't hesitate to ask.Have a nice day! Evdokia Stoyanova Payments not workingClosed   Amelia   Updated February 20, 2024 at 9:18am   4 Most recent comment from Marko Davidović:Hello again,This is not possible if you enable WooCommerce all other payment methods will be automatically turned off. We are sending you a video where you can see that and please you send us also a s ... George Manual DatesClosed   Amelia   Updated February 20, 2024 at 9:00am   10 Most recent comment from Stefan Petrov:Hello George,You are welcome.If you have any other questions, please feel free to open a new ticket and we will gladly help you there.Have a nice day!