We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Trace Carlson adding multiple attachments/imagesClosed   wpDataTables   Updated December 29, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello TraceThank you for your purchase.Unfortunately, if you're using Image and Attachment columns, you can't add more than one file in there.To add multiple images, you can use multi-line s ... Kahlil Nagi ics file customisationClosed   Amelia   Updated December 29, 2020 at 1:24pm   4 Most recent comment from Aleksandar Vuković:Hi again Kahlil.I'm not sure that you'll be able to do this, but here's where it's located:../wp-content/plugins/ameliabooking/src/Application/Services/Booking/IcsApplicationServic ... Sean McGregor Group Chart Data by MonthClosed   wpDataTables   Updated December 29, 2020 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello SeanThank you for your purchase.You would be able to group the data if you have a column that saves only the month, so July 2020, not multiple dates for July.So, if you have the date column set ... Sean McGregor How do you get $ to show up on Sum, Min, Avg, Max CalculationsClosed   wpDataTables   Updated December 29, 2020 at 12:48pm   5 Most recent comment from Aleksandar Vuković:Not really, SeanYou would need to modify the label with InnerHTML, but that's not something I can help you with, because it requires custom code, and that's not included in the provided sup ... Emanuele gravela column data load from other tables created with wpdatatablesClosed   wpDataTables   Updated December 29, 2020 at 12:14pm   6 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, Issac, I will forward it to our development team.We definitely have something similar planned for the future, but I can't say when it will be worked on. The idea is ... Refael Create products tableClosed   wpDataTables   Updated December 29, 2020 at 11:52am   12 Most recent comment from Aleksandar Vuković:You're welcome, RefaelIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Add modal tooltip to column headerClosed   wpDataTables   Updated December 29, 2020 at 11:16am   4 Most recent comment from Aleksandar Vuković:Thank you for the recommendation, Dave, we will add it on our "to-do" list. Please feel free to add any suggestions you have on this link. Maurice via.placeholder.com not working anymoreClosed   Amelia   Updated December 29, 2020 at 8:49am   3 Most recent comment from [deleted]:Hi Maurice, Bilal, We are aware of the issue from recently. Our developers are working on resolving the issue, and we hope they will find a solution for the issue soon. We are really sorry for any in ... Rohan Recurring Appointments time slots issue with WooCommerce IntegrationClosed Pre-purchase questions for Amelia   Updated December 29, 2020 at 8:36am   4 Most recent comment from [deleted]:You are welcome, Karen. Yes, I see your point and I understand that, I forwarded this so it will be considered to be changed in the following versions of Amelia.  Sajan Nair Not Going Beyond Place OrderClosed   Amelia   Updated December 29, 2020 at 8:31am   2 Most recent comment from [deleted]:Hello Sajan, I tried booking on the website, and it works fine - after the Place Order it opens up some payment gateway (that you probably have enabled in WooCommerce) . Please look at the attachmen ... Jeffrey Phone Country code translateClosed   Amelia   Updated December 28, 2020 at 2:13pm   8 Most recent comment from Aleksandar Vuković:Hello again JeffreyWe've added Chinese translation for Version 2.9.2 (Released 14.10.2020), which was before my last response in this ticket.The latest version 2.9.3 (Released 03.12.2020) includ ... Dave Adaptive table width only on desktopClosed   wpDataTables   Updated December 28, 2020 at 2:10pm   2 Most recent comment from Aleksandar Vuković:That is correct, Dave, if you enable "Scrollable", it will be applied to both desktops and mobile devices.At the moment, there's no way to enable scrolling feature based on the size of the scree ... Jeffrey How to use Manually loading booking form with "trigger etc"Closed   Amelia   Updated December 28, 2020 at 1:46pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffreyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rylan Urban Padding to TableClosed   wpDataTables   Updated December 28, 2020 at 1:41pm   6 Most recent comment from Aleksandar Vuković:You're welcome, RylanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prasenjit Ghosh short codesClosed   Amelia   Updated December 28, 2020 at 1:41pm   10 Most recent comment from Aleksandar Vuković:Not yet, Prasenjit, sorry for the delay. Our developers are busy working on a new update, which should be released within a week, so they haven't had the chance to check this. I forwarded the tic ...