As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jeffrey Kimel Zoom NotificationsClosed   Amelia   Updated January 14, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hello Jeffrey, If you want the customers to access the Zoom meeting from their email notification you need to add the Zoom link placeholder to the email notification (approved appointment or event bo ... Rafal Different service rates assigned to employees don't change when switching to a different employee.Closed   Amelia   Updated January 14, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi Rafal, There isn't a possibility to change the appointments' price after they are booked/created in Amelia, unfortunately. Even though you change the employee in the appointment  (that h ... Markus81 DSGVO-conformityClosed Pre-purchase questions for Amelia   Updated January 14, 2021 at 2:28pm   6 Most recent comment from Sandra Karner:Hello hello! I was wondering if by now there is a solution to Markus problem. Besides that... do you happen to have any kind of data protection information regarding contract data processing etc. th ... Phil Include service buffer time in time slotsClosed   Amelia   Updated January 14, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hello Phil,If the option Use service duration for booking a time slot  in Amelia -> Settings -> General is enabled then the time slots will be the same as service duration and on that time interval, ... Mickie Pitts User Rights to the ProgramClosed Pre-purchase questions for wpDataTables   Updated January 14, 2021 at 12:22pm   4 Most recent comment from Aleksandar Vuković:Hello MickieI can't open that attachment - it's coming up as a broken image.Can you record your screen and show it to me? Lukas Google Calendar ConnectionClosed   Amelia   Updated January 14, 2021 at 11:54am   2 Most recent comment from [deleted]:Hello Lukas, There isn't a possibility for employees to connect their profiles to Google calendars in the front-end Employee panel with Amelia's current features , unfortunately. This is p ... Andre Feature RequestClosed Pre-purchase questions for Amelia   Updated January 14, 2021 at 11:54am   2 Most recent comment from [deleted]:Hi Andre,We didn't get many requests for this, and this option would require lots of changes in our current logic so I cannot tell you for sure whether we will add this option in the future. We ... Josh Bang Bulk purchase of servicesClosed Pre-purchase questions for Amelia   Updated January 14, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi Josh Bang,Thank you for your interest in our plugin.We have just released packages feature couple of weeks ago that suits your needs. Admin can now create package of services and appointments and c ... DARBAS Mise à jourClosed   Amelia   Updated January 14, 2021 at 11:15am   2 Most recent comment from [deleted]:Hello Darbas, Could you please write your tickets in English? Thank you!You can download the newest version of Amelia from the store. If you have any other questions or concerns feel free to open a ... Cham Ren Filter foreign key based on selection of another forieng keyClosed   wpDataTables   Updated January 14, 2021 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello ChamroeunThank you for your purchase.This is conditional editing, and unfortunately we don't have that yet. There's nothing in the plugin that would allow you something like this. Our ... BAALI 404 error in events pageClosed   Amelia   Updated January 14, 2021 at 9:46am   4 Most recent comment from Aleksandar Vuković:Hey, good news, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alds How is data saved in database?Closed Pre-purchase questions for wpDataTables   Updated January 14, 2021 at 8:08am   2 Most recent comment from Aleksandar Vuković:Hello AldsThank you for your interest in our plugin.Manual tables are automatically created in the database as "wp_wpdatatable_#", where "wp_" is the default database prefix, so it could be another pr ... Rafal Appointments change assigned employee after status change in Employee front panelClosed   Amelia   Updated January 14, 2021 at 7:46am   4 Most recent comment from Aleksandar Vuković:Hi again RafalI created an employee "Greg TEST" and booked an appointment. Then I logged into the panel and made a few status changes, but I couldn't replicate this behavior.Can you please recor ... Ben McDermaid Packages & Back End FunctionalityClosed   Amelia   Updated January 13, 2021 at 9:01pm   2 Most recent comment from Aleksandar Vuković:Hello BenThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would not be able to use this in ... Sean Brightman Amelia not displaying or not displaying properlyClosed   Amelia   Updated January 13, 2021 at 4:12pm   4 Most recent comment from [deleted]:Hi Sean, This is what one user mentioned helped their use case (what SG support suggested them to do):The problem was resolved by disabling Minify CSS, Minify HTML and Minify Java in the Frontend Op ...