We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jorge functionalityClosed Pre-purchase questions for Amelia   Updated December 24, 2020 at 3:45pm   2 Most recent comment from Miloš Jovanović:HI Jorge,Thank you for your inquire.1.For this case you can use Extras, so in that case when they choose extra the time will be added to the duration of the main service.2You can use CSS in this case, ... Louise Dont allow customer to cancel bookingClosed   Amelia   Updated December 24, 2020 at 3:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LouseIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Oskhar duplicate don't runClosed   wpDataTables   Updated December 24, 2020 at 2:15pm   6 Most recent comment from Aleksandar Vuković:You're welcome, OskharIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Importing percentage data from sql tableClosed   wpDataTables   Updated December 24, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello DaveYou can't import a cell that has anything else but numbers, and convert it to a numeric column.Data that contains anything except for numbers will be converted into strings, and the plu ... Mike Courtney SQL Syntax ErrorClosed   wpDataTables   Updated December 24, 2020 at 2:00pm   6 Most recent comment from Aleksandar Vuković:Thanks, JerimeI'll take a look at your ticket, and will respond there. Dave Column namesClosed   wpDataTables   Updated December 24, 2020 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello DaveThanks for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Laure Community Plugin integration?Closed   Amelia   Updated December 24, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello LaureThank you for your purchase.I'm sorry, but we don't have any native integration with plugins like this, nor are we aware of any community plugins you could use.The employee profil ... Christian Schmid CustomizeClosed   Amelia   Updated December 24, 2020 at 1:28pm   4 Most recent comment from Aleksandar Vuković:You're welcome, kathrinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francis LIMIT on sqlClosed   wpDataTables   Updated December 24, 2020 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello Francis.Please do not use “LIMIT” in the SELECT statement. wpDataTables adds it automatically and it will be overridden.The PHP SQL parser we use will simply override it, so you can't u ... Liz Zoom integrationClosed   Amelia   Updated December 24, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello LizThank you for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bret Madden Technical SupportClosed   wpDataTables   Updated December 24, 2020 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello BretThank you for your purchase.The only built-in option here would be to use placeholders as predefine filtering values for some columns. Try with %CURRENT_POST_ID% placeholder, maybe that wil ... Christian Schmid searchClosed   Amelia   Updated December 24, 2020 at 12:22pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to disappoint you, kathrin, but that's not something that could be removed.The calendar is one of the main segments of Amelia, and it can't be hidden. Kyle Ledermann users, zoom, woocomerceClosed Pre-purchase questions for Amelia   Updated December 24, 2020 at 12:15pm   4 Most recent comment from Miloš Jovanović:HI Kyle,If you have product in woo, and you want to sell it while the booking is made, then you can use our integration.So connect the service with the product and then while customers booking the ap ... Christian Schmid ameliasearchClosed   Amelia   Updated December 24, 2020 at 12:04pm   2 Most recent comment from [deleted]:Hello Kathrin, 1. Sorry, I am not sure if I understood the question quite well, but this is how the search view looks like on smaller screens and if Amelia is not on full width page/element (on bigg ... Thomas Kösters jquery errorClosed   wpDataTables   Updated December 24, 2020 at 10:20am   13 Most recent comment from Aleksandar Vuković:Hi again ThomasIt's good to know that you're moving to a new server.I checked your website yesterday and today, but I couldn't replicate the issue. It could be that the cache is stored ...