As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Masterson PackagesClosed   Amelia   Updated January 11, 2021 at 11:58pm   4 Most recent comment from Aleksandar Vuković:Thank you PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. antonio ammannati error 500Closed   Amelia   Updated January 11, 2021 at 11:55pm   2 Most recent comment from Aleksandar Vuković:Hello antonioThis usually happens if you misconfigured Zoom.Can you please go to Amelia Settings/Integrations/Zoom, and remove credentials from there? After that access your employee's profile, a ... Melvin Brea Amelia integration with Divi themesClosed   Amelia   Updated January 11, 2021 at 11:44pm   2 Most recent comment from Aleksandar Vuković:Hello MelvinI completely agree with you. Divi is huge, and widely used builder, and our developers are already working on resolving the issue with the preview in the build-mode.I can't say whe ... Seongman Cho license questionClosed   Amelia   Updated January 11, 2021 at 11:22pm   2 Most recent comment from Aleksandar Vuković:Hello Seongman ChoYou would not be able to activate the license in Amelia Settings/Activation, since Localhost is also considered a domain if it's connected to the internet.The plugin would have ... amos Customer Created with WooCommerceClosed   Amelia   Updated January 11, 2021 at 11:06pm   6 Most recent comment from Aleksandar Vuković:We use WooCommerce only as a payment option, so it's integrated with that aspect of WooCommerce.As for WordPress, the plugin can create a WordPress log-in for your customers, but there are a lot ... Francis JSON errorClosed   wpDataTables   Updated January 11, 2021 at 10:58pm   5 Most recent comment from Aleksandar Vuković:That's good news, FrancisThanks for letting me know. Lucia LanguageClosed   Amelia   Updated January 11, 2021 at 10:44pm   2 Most recent comment from Aleksandar Vuković:Hello LuciaThank you for wanting to translate Amelia into Spanish, but there already is a 87% complete Spanish translation in the plugin.To see it, you simply need to change the language of your WordP ... Jim Possible to disable default fields?Closed   Amelia   Updated January 11, 2021 at 5:28pm   4 Most recent comment from [deleted]:You're welcome, Jim.Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. stephane Cannot book after February 5, 2021.Closed   Amelia   Updated January 11, 2021 at 4:44pm   3 Most recent comment from [deleted]:Hello Stephane, Thank you for your purchase. Please check what you have set for the option Period available for booking in advance:   which is set for all services in Amelia -> Settings -> General ... Daniel Dowling Book over two daysClosed   Amelia   Updated January 11, 2021 at 4:35pm   2 Most recent comment from [deleted]:Hello Daniel, There isn't such possibility in Amelia with its current built-inf eatures, unfortunately. Service duration can be 24 hour (actually 23 h 30 min) the longest , so this is the longe ... Frank translationClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 4:21pm   2 Most recent comment from [deleted]:Hi Frank,Thanks for your interest in Amelia.At the moment we do not have it, but we plan to add WPML compatibility in the next couple of months. If you are interested I can notify you when we add thi ... Dennis van den Berg change front end image sizeClosed   Amelia   Updated January 11, 2021 at 3:49pm   6 Most recent comment from [deleted]:Hello Dennis, Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ben Welch PC issues with displaying correctlyClosed   Amelia   Updated January 11, 2021 at 3:29pm   4 Most recent comment from [deleted]:Hello Ben Welch,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends. For some reason it looks like the Amelia CSS is not created in the installation proc ... Christophe Customer Custom fieldsClosed Pre-purchase questions for Amelia   Updated January 11, 2021 at 3:28pm   2 Most recent comment from [deleted]:Hi Christophe,Thanks so much for your interest.We have custom fields that you can add to the booking form for each service and event, but that will be added to the appointment, it is not possible to a ... Jason Sin Incompatibility with certain themes?Closed   Amelia   Updated January 11, 2021 at 2:50pm   3 Most recent comment from Aleksandar Vuković:Hello JasonI'm sorry to hear about this, but I don't understand what exactly's wrong since you didn't provide any screenshots or related URLs where I can see the plugin live.I su ...