We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Zenon Burgos Limitations of lite version & questions about LocationsClosed Pre-purchase questions for Amelia   Updated December 28, 2020 at 9:58am   2 Most recent comment from [deleted]:Hi Zenon Burgos,Thank you for your interest in our plugin.1. In order for locations to be visible you need to connect them with employee and add them in the employee's working hours. Have you don ... Andreas Lazaris Filtering is not workingClosed   wpDataTables   Updated December 28, 2020 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThank you for your purchase.The issue here is with the PHP SQL parser we use. While the query is showing data correctly, it won't allow tables with JOINs, UNIONs, CONCATs, subqueries ... Martin services displayClosed   Amelia   Updated December 28, 2020 at 8:45am   4 Most recent comment from [deleted]:You are welcome, Martin. Glad to see that, thank you for letting me know .If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Becka HIPAA ComplianceClosed Pre-purchase questions for Amelia   Updated December 27, 2020 at 6:05pm   3 Most recent comment from Jim Michael:Becka, the apparent answer is No. One needs to give concrete answers regarding HIPAA. There needs to be a BAA that's signed, there needs to be a level of encryption and, there are other factors. ... Kahlil Nagi Updating to Version 2.9.3Closed   Amelia   Updated December 26, 2020 at 8:26am   4 Most recent comment from Aleksandar Vuković:You're welcome KahlilGlad I could be of service. rob tech supportClosed   Amelia   Updated December 26, 2020 at 8:25am   6 Most recent comment from Aleksandar Vuković:You're welcome Rob!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Memet Direct link to employeesClosed   Amelia   Updated December 25, 2020 at 4:07pm   2 Most recent comment from [deleted]:Hello Memet,  You can have a booking form for only one employee on a page - with using a shortcode with the employee's ID, and send that page's URL to customers. There isn't a link tha ... Raheel Web HooksClosed Pre-purchase questions for Amelia   Updated December 25, 2020 at 1:06pm   2 Most recent comment from [deleted]:Hi Raheel,Thank you for your interest in our plugin.Something like this isn't possible at the moment but we plan to add this possibility in one of our future updates. It will not be included in o ... Memet Employee URLClosed   Amelia   Updated December 25, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello MemetAmelia doesn't have an integration with any membership plugin, so what you're looking for can't be done out-of-the-box.One of our customers manage to do something similar wit ... nasim shaikh i need to know the features of location based bookingClosed Pre-purchase questions for Amelia   Updated December 25, 2020 at 12:56pm   2 Most recent comment from [deleted]:Hi Nasim Shaikh,Thank you for your interest in our plugin.Unfortunately something like this isn't possible with our plugin at the moment. In our plugin you create locations as an admin and custom ... Dipananda Can Table row be display to specific userClosed Pre-purchase questions for wpDataTables   Updated December 25, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello DipanandaThank you for your interest in our plugin.You can use this feature only when users are logged into your WordPress site, and using their User ID. Please take a look at our documentation ... Valeria Gennari Notifications with remindersClosed   Amelia   Updated December 25, 2020 at 12:33pm   6 Most recent comment from Aleksandar Vuković:Thanks, Darrell, that works. Dave change table text colorClosed   wpDataTables   Updated December 25, 2020 at 11:44am   2 Most recent comment from Aleksandar Vuković:Hello DaveYou can change the text color of all your tables in wpDataTables settings/Color and Font settings. Tanzil Ur Rehman multiple currencyClosed Pre-purchase questions for Amelia   Updated December 25, 2020 at 11:25am   2 Most recent comment from Miloš Jovanović:Hi Tanzil,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin only supports one currency at the moment. Refael NumbersClosed   wpDataTables   Updated December 25, 2020 at 12:04pm   5 Most recent comment from Aleksandar Vuković:Sorry, there's a workaround for this after all:Go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.columnFilter.js, and on lines 265, 269, 433 and 437 you will find this: input type ...