As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Samuel LIu the table does not open ?Closed   wpDataTables   Updated January 12, 2021 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello SamuelAs for the activation, you don't input Envato API. That's already integrated for purchases made through Envato marketplace. Since you have a purchase code, you only need to enter ... Ajo Minimum time required before bookingClosed   Amelia   Updated January 12, 2021 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hello AjoThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc-James Abi-Jaoude How can I use services to make bi weekly classes scheduleClosed   Amelia   Updated January 12, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hello Marc-James Abi-Jaoude, Thank you for your purchase.Since employees' work hours are set on a weekly basis , you can't set them on a two week basis, unfortunately. You could probably ach ... lujeffcoat PackagesClosed   Amelia   Updated January 12, 2021 at 4:59pm   4 Most recent comment from [deleted]:Hello Emer, I will reply in your ticket regarding this matter. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nina Servicetime on whole hoursClosed   Amelia   Updated January 12, 2021 at 4:48pm   5 Most recent comment from [deleted]:Glad to see that you managed to find a solution to it. Could you please check if you added any service to the package and chosen employees for the service/s?  DIANA MARIA GONZALO MARTINEZ BOOKINGS FOR AN ONLINE ACADEMYClosed   Amelia   Updated January 12, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hello DIANA MARIA GONZALO MARTINEZ,1. Please check if you assigned all of the services to at least one employee, check if they are assigned to the employees' work hours as well, and if the servic ... Ben Horle Urgent please! paymentClosed   Amelia   Updated January 12, 2021 at 3:12pm   10 Most recent comment from Aleksandar Vuković:You're welcome again, BenI'm glad to hear the issue is resolved. Jordan VEROT Javascript errorClosed   Amelia   Updated January 12, 2021 at 3:10pm   3 Most recent comment from Aleksandar Vuković:Hello JordanThank you for reaching out to us.As you said, this error isn't affecting the plugin or your website. Our developers are aware of it and it will be removed in one of our future updates ... Eric Miley cant update or create tables using google spreadsheetClosed   wpDataTables   Updated January 12, 2021 at 3:08pm   3 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ... Ash How to remove the domain from activated pluginClosed   Amelia   Updated January 12, 2021 at 3:06pm   11 Most recent comment from Aleksandar Vuković:Hello PaulIf you can't see the button to remove the domain, try scrolling through the page horizontally.If you're still unable to see it, please open a new ticket and let me know which domai ... Erez run JS functrion after loadClosed   wpDataTables   Updated January 12, 2021 at 2:55pm   6 Most recent comment from Aleksandar Vuković:Sorry about that ErezYou should use something like this: function myFunc( $table_id ) { if ($table_id == 13){ // your logic }}add_action( 'wpdatatables_after_table', 'myFunc' ); Maxence Desenfans Email issuesClosed   Amelia   Updated January 12, 2021 at 2:47pm   2 Most recent comment from Aleksandar Vuković:Hello MaxenceYou can go to Amelia Settings/Roles/Customer and disable "Check customer's name for existing email when booking" option. That will allow users to enter different name and last name w ... Mark Powell Show a New Entry LinkClosed   wpDataTables   Updated January 12, 2021 at 2:41pm   21 Most recent comment from Aleksandar Vuković:You're welcome, MarkGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Shok Double booking pending appointmentsClosed   Amelia   Updated January 12, 2021 at 1:16pm   4 Most recent comment from Aleksandar Vuković:You're welcome, RichardAs for custom work, unfortunately our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Nina Request failed with status code 500Closed   Amelia   Updated January 12, 2021 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello NinaSorry for the inconvenience.Please click on "Reset" and then "Save", and that should solve the issue.