We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrian Gonzalez Escalante Change user role idClosed   Amelia   Updated December 30, 2020 at 1:29pm   3 Most recent comment from [deleted]:Hello Adrian, Glad to see you managed to find a solution to your concern, thank you for letting us know. If you have any other questions or issues feel free to open a new ticket and we will gladly ... Pamela Sithole Multi locations to one employeeClosed   Amelia   Updated December 30, 2020 at 1:21pm   2 Most recent comment from [deleted]:Hello Pamela, You can set your employees to work on different locations at different times. You choose one default location in the Details tab for that employee, but when you go to the Work Hours tab ... Elias Connecting Amelia to ZoomClosed   Amelia   Updated December 30, 2020 at 12:52pm   6 Most recent comment from Aleksandar Vuković:Hi again EliasI'm glad to hear this, thanks for letting me know.As for package feature - that will be included only in Amelia Pro (not Amelia Basic), so it may be a good time to upgrade the lice ... Michael TimetampClosed   wpDataTables   Updated December 30, 2020 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello MichaelThis can be done for manual or SQL Query based tables.1. Create a column for eg. "Updated" 2. In Column Settings : DATA - DateTime EDITING - None 3. Run this query in the database: ALTER ... Admin Democratest Report only shows the same lines as in screenClosed   Report Builder for wpDataTables   Updated December 30, 2020 at 12:38pm   2 Most recent comment from Aleksandar Vuković:Hello there. Table tools' functionalities are based on a 3rd party HTML5 library, and this is expected behavior, as pointed out in our documentation: For tables with server-side processing, onl ... Amanda Richardson-Meyer Question about featureClosed   Amelia   Updated December 30, 2020 at 12:33pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AmandaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Amanda Richardson-Meyer Controlling booking closing for recurring eventClosed   Amelia   Updated December 30, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello AmandaUnfortunately, at the moment there are no settings which would allow you to do this for all events. You can only edit the recurring events manually, and change when they will close.Our dev ... Michael Heiligenstein Tables not showing up in chart creator dropdownClosed   wpDataTables   Updated December 30, 2020 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I suppose you created Simple Tables; and as per our documentation, this table type can't be used to create charts. Morel Customer passwordClosed   Amelia   Updated December 30, 2020 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello MorelThank you for your purchase.If you don't enable "Automatically create Amelia Customer user" in Amelia settings/Roles/Customer; the plugin will not create a WordPress user role, so they ... George Morris Can't chart dataClosed   wpDataTables   Updated December 30, 2020 at 10:40am   2 Most recent comment from Aleksandar Vuković:Hello GeorgeThank you for your purchase.Chart engines (Highcharts, Google Charts and Charts.js) do not allow more than one string-type column to be used in the chart.So, you would need to restructure ... Larry Kolinek text above search blockClosed   wpDataTables   Updated December 30, 2020 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hello again LarryA hash - # within a hyperlink specifies an html element id to which the window should be scrolled.You can only alter the text of a Search button through the code, in wp-content/plu ... Thomas Thomas Does Amelia payment gateway support RazorpayClosed Pre-purchase questions for Amelia   Updated December 30, 2020 at 10:31am   6 Most recent comment from Miloš Jovanović:HI Thomas,The pleasure is all mine.Have a great weekend!!! Pawan identifying duplicate data in a column or tableClosed   wpDataTables   Updated December 30, 2020 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hi again PawanThere are no features like this, unfortunately.Conditional formatting can highlight cells, but based on certain values, it can't look for existing values, and then highlight them. Larry Kolinek placement, location of the "filters" for a tableClosed   wpDataTables   Updated December 30, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello LarryYou can include filters in the header, in the footer, or in a modal above the table.1. If you don't need filters, you can disable filtering in Sorting & Filtering tab above the table.2 ... pure body awareness Plugin not working with newer version with wordpressClosed   Amelia   Updated December 30, 2020 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello againI see this is a duplicate ticket so it will be closed.Please take a look at your other ticket, and let's continue there.