We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lyra Hardy Amelia SubscriptionClosed   Amelia   Updated December 28, 2020 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello LyraThanks for reaching out to us.Unfortunately, we don't see cryptocurrencies as a payment method in the near future. Please feel free to add it as a feature suggestion on this page. Feat ... Craig Prevent Employee Access to Media LibraryClosed   Amelia   Updated December 28, 2020 at 1:37pm   2 Most recent comment from Aleksandar Vuković:Hello CraigAmelia Employee user role has only one capability which is not related to Amelia - read - and that capability allows them to see the Gallery:You can try following advice on this thread to ... Craig Import customer dataClosed   Amelia   Updated December 28, 2020 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello CraigThank you for your purchase.Unfortunately, there's no built-in option that would allow you to do that.The only thing you can do now is to save the list as a CSV file, that contains all ... Doug Balson importing rows to existing tableClosed   wpDataTables   Updated December 28, 2020 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello DougThank you for your purchase.Unfortunately, you can only do that in Excel-like editor by copying and pasting a range of cells.To import data into manual tables, you would also be able to save ... Ben Ward Tab For Next in Standard TableClosed   wpDataTables   Updated December 28, 2020 at 1:29pm   3 Most recent comment from Aleksandar Vuković:Hello BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This feature is only available in Excel-like mode at the moment. Leonardo Branco supportClosed   Amelia   Updated December 28, 2020 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello Leonardo.Thank you for your purchase.I'm sorry, but I don't quite understand the question. Can you explain in a bit more detail? Lena Gierl dynamic fillable pie chartClosed Pre-purchase questions for wpDataTables   Updated December 28, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello LenaThank you for your interest in our plugin.Charts created with wpDataTables can't be filled in any other way other than by adding data in the table the chart is created from. Also, for t ... KM LOW Hide Employee Panel frontend '+ New Appoin..' buttonClosed   Amelia   Updated December 28, 2020 at 12:19pm   11 Most recent comment from Aleksandar Vuković:You're welcome, KM!Glad I could be of service.Merry Christmas and a Happy New Year to you as well! Leonardo Branco Automatically Insert New UsersClosed   Amelia   Updated December 28, 2020 at 12:14pm   2 Most recent comment from [deleted]:Hello Leo, Thank you for your purchase. If you are logged in to WordPress while booking (like I can see from the screenshot you are logged in), information will be pre-filled in the booking form fr ... Rebekah A Porter uploading the plug inClosed   Amelia   Updated December 28, 2020 at 11:45am   2 Most recent comment from [deleted]:Hello Rebekah, Thank you for your purchase. If you maybe had Lite/free version of Amelia before, you need to deactivate it and delete it first, and then upload/install the full version. If you hav ... Mark Ballard GridClosed Pre-purchase questions for wpDataTables   Updated December 28, 2020 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would probably be ... Tommy Kavounidis Feature RequestClosed   Amelia   Updated December 28, 2020 at 11:36am   2 Most recent comment from [deleted]:Hello Tommy, Thank you for your purchase and for the feature request, I added it to our features requests list, and you can check out here if there are such requests and vote for them, or suggest t ... Ute Booking process shows always "please wait" for unlogged usersClosed   Amelia   Updated December 28, 2020 at 11:08am   3 Most recent comment from [deleted]:Hello Thomas, Apologies for replying a bit later, we don't work on weekends. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. Thank you for the ... Sara Beltran Beltran Sancho changes doesnt saveClosed   Amelia   Updated December 28, 2020 at 10:22am   6 Most recent comment from [deleted]:You are welcome, Sara. Let me know if it helped, or  you still have the same issue. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Allan Rudd Placeholder Images - SSL not workingClosed Pre-purchase questions for Amelia   Updated December 28, 2020 at 10:17am   2 Most recent comment from Miloš Jovanović:Hi Allan,Can you please explain me more about this problem or send me some screenshot or example because I did not quite understand what the issue is here.