We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pawan Table full page widthClosed   wpDataTables   Updated December 30, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:I'm glad to hear you found the solution, Pawan Pawan How to import data from excel after creating a table manually?Closed   wpDataTables   Updated December 30, 2020 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello again PawanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only save the new data from the Excel sheet (with ... Pawan Error of data submissionClosed   wpDataTables   Updated December 30, 2020 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello PawanI can't say why this is happening without taking a look at your table.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ... Pawan Delete multiple rows on front end?Closed   wpDataTables   Updated December 30, 2020 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hello again PawanYou can only do that if you enable Excel-like editor. Then you would be able to select a range of cells (rows), and delete them at once. In the standard editor, that's not possib ... Pawan How to Display serial no. of rows on FrontendClosed   wpDataTables   Updated December 30, 2020 at 8:22am   2 Most recent comment from Aleksandar Vuković:Hi again PawanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to create a custom solution for this, possibl ... Pawan How do I change format of New Entry/Edit form?Closed   wpDataTables   Updated December 30, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello PawanTwo columns in the edit modal are available if you switch to the Aqua skin (you can change it in wpDataTables settings).The padding between lines would have to be reduced with custom CSS, b ... Dave Different color for negative barsClosed   wpDataTables   Updated December 29, 2020 at 8:54pm   11 Most recent comment from Aleksandar Vuković:Everything we've created has been added to the documentation page, or in the FAQ section.Most of those callbacks were added when we had time to accept custom work, but since we don't have ti ... Justin Using externally loaded fonts with AmeliaClosed   Amelia   Updated January 5, 2021 at 3:58pm   5 Most recent comment from [deleted]:Hi Justin, Sorry that you waited a bit, but I got a feedback from our developer. You can try with editing the lines that you can see in the attachment. Then, you  will probably need to edit the font ... Wouter Ch. Bos increasing the amount of apponitments per dayClosed   Amelia   Updated December 29, 2020 at 6:51pm   2 Most recent comment from [deleted]:Hello Wouter Ch. Bos, Thank you for your purchase. There isn't a limit to the number of appointments for some period of time in Amelia, the available time slots are configured by the employees&# ... Leonardo Branco TRANSLATIONClosed   Amelia   Updated December 29, 2020 at 4:48pm   2 Most recent comment from [deleted]:Hello Leonardo, Fine, thank you, how about you? Glad to see that  Our users do the translation, so some languages are not fully translated, unfortunately. But strings can be translated using POEDIT ... mohammed Booked during the appointmentClosed   Amelia   Updated December 29, 2020 at 4:44pm   2 Most recent comment from [deleted]:Hello mohammed, There isn't such possibility in Amelia with its current built-in features, unfortunately. Customers can book until the time slot (appointment) begins (or to the time period before ... Phil Client/Appointment information and mobile App?Closed   Amelia   Updated December 29, 2020 at 4:20pm   6 Most recent comment from [deleted]:Hello Phil,We haven't planned a mobile app for Amelia for now, so I can't tell if and when that could be considered or implemented, unfortunately. Please suggest it as a feature request her ... Elias Compatible with Elementor Pro?Closed   Amelia   Updated December 29, 2020 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello EliasConfiguring Zoom in Amelia settings is not enough to send emails to your employees and customers.You need to connect your employees to their Zoom accounts, and Zoom needs to be enabled in S ... Scott Add to Calendar button not workingClosed   Amelia   Updated December 29, 2020 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello ScottThank you for your purchase.It doesn't do anything until you select the calendar from the drop-down menu above the "Add to Calendar" button. Did you select the calendar you wish to add ... Kanpong Thaweesuk Employee InfoClosed   Amelia   Updated December 29, 2020 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello Kanpong ThaweesukThank you for your purchase.At the moment, something like this is not possible.You can only create a custom page, where you would have a list of all your employees, and have a p ...