As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Matthias Frey x axis sortingClosed   wpDataTables   Updated January 18, 2021 at 11:26am   10 Most recent comment from Aleksandar Vuković:Hi again MatthiasYeah, that is a downside of the charts. For custom sorting and filtering to work, you do need to enable "Follow table filtering", sorry I forgot to mention that.If you want the chart ... Matthias Frey Server-side processing + Frontend editingClosed   wpDataTables   Updated January 18, 2021 at 11:24am   6 Most recent comment from Aleksandar Vuković:Sure, Matthias, I understand.When you've created a duplicated site without the data, just let me know in a private response, and I'll gladly check it out. Łukasz Baliszewski payment optionsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 11:23am   2 Most recent comment from Miloš Jovanović:Hi Łukasz,Thank you for your inquire.Sorry to disappoint you but unfortunately this is not possible. We do not have this option yet in our plugin built-in features. leomaks Warning: json_decode() expects parameter 1 to be string, object given in D:\xampp\apps\wordpress\htdocs\wp-content\plugins\wpdatatables\source\class.wpdatatablerows.php on line 326Closed Pre-purchase questions for wpDataTables   Updated January 18, 2021 at 10:47am   6 Most recent comment from Aleksandar Vuković:Hi again MarcinCan you please open a new ticket where you will provide me with the page on which this is happening, and then provide me a temporary wp-admin user (administrator), and FTP access crede ... Patrice Time Slots Showing InaccuratelyClosed   Amelia   Updated January 18, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello PatriceThank you for your purchase.If you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with th ... Admin Democratest Error Woocomerce PaymentsClosed   Amelia   Updated January 18, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello Admin Democratest, Apologies for replying a bit later, we don't work on weekends.Could you please tell me does WooCommerce work at all on the website? When do you have the 500 error? A WP u ... Andrew McSpadden Possible to create invite only events?Closed Pre-purchase questions for Amelia   Updated January 18, 2021 at 10:20am   4 Most recent comment from Miloš Jovanović:Hi Andrew,Sorry for late response, we are now working on weekends.Our plugin does not have option to create private events, all events are visible, based on the page where they are.So If you have som ... Craig Tucker Shortcode for package onlyClosed   Amelia   Updated January 18, 2021 at 10:04am   3 Most recent comment from Aleksandar Vuković:Hello CraigThank you for sharing this with everyone. We will work on the packages feature in the future, but for now only workarounds are available.I will forward this to our development team, so the ... Adrian Gonzalez Escalante VendorsClosed   Amelia   Updated January 18, 2021 at 9:57am   4 Most recent comment from Aleksandar Vuković:Hello again AdrianNothing is being sent without your consent, so you need to configure MetaData and Description in Amelia settings/Payments. When you enable WooCommerce, you'll see a new section ... Rahim Connecting to MySQL with secured connectionClosed Pre-purchase questions for wpDataTables   Updated January 18, 2021 at 9:52am   5 Most recent comment from Aleksandar Vuković:You're welcome, RahimI hope that helps. Deborah Bulling calendar won't loadClosed   Amelia   Updated January 18, 2021 at 9:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeborahGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Payment optionsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 9:17am   2 Most recent comment from [deleted]:Hi, Andrew! Thank you for your interest in Amelia.In Amelia, your customers can pay online, payments can be processed through PayPal, Stripe, or WooCommerce integration, or they can pay on-site, whic ... kerim ghandri Ghandri Problème avec les notificationsClosed   Amelia   Updated January 18, 2021 at 9:12am   4 Most recent comment from [deleted]:You are welcome, Kerim . Glad to see the issue is resolved, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cassie Okenka reoccuring appointmentsClosed   Amelia   Updated January 18, 2021 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Cassie OkenkaUnfortunately, no. The appointments have already been booked, so you manually need to change them individually. Concierge Notifications not sendingClosed   Amelia   Updated January 17, 2021 at 2:48pm   5 Most recent comment from Klemen Teran:Had the same issue. This is what worked for me https://tmsplugins.ticksy.com/ticket/2661673/br k