As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Daniel Schindlower How can I customize or avoid the confirmation page?Closed   Amelia   Updated January 18, 2021 at 3:20pm   4 Most recent comment from [deleted]:You are welcome, Daniel. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Melvin Brea How should I request a refund of my purchaseClosed   Amelia   Updated January 18, 2021 at 2:58pm   8 Most recent comment from Aleksandar Vuković:Will do, Melvin.I gotta post a response in order to close it, though. Chris Oaten Feature Suggestion: Multiselect compatibility with SET data type when adding entriesClosed   wpDataTables   Updated January 18, 2021 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase, and your suggestion.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, ... Peter Thorsbøll i have technical issuesClosed   Amelia   Updated January 18, 2021 at 2:21pm   6 Most recent comment from [deleted]:Hi Peter,Apologies for replying a bit later, we don't work on weekends.The availability for booking is configured by the employees' work hours not the company work hours in Amelia -> Setting ... João Lopes Customer Panel - Order CancelClosed   Amelia   Updated January 18, 2021 at 1:31pm   5 Most recent comment from [deleted]:Hello João,Apologies for replying a bit later, we don't work on weekends.You are welcome. Glad to see you managed to find a solution for hiding the drop-down, thank you for letting me know. If ... gestio Translate the packages section into SpanishClosed   Amelia   Updated January 18, 2021 at 1:12pm   4 Most recent comment from Aleksandar Vuković:Strange, I'll reach out to our developers about this.In the meantime, unfortunately I can't suggest anything here other than custom work that would change the text with some innerHTML.I be ... Morel Block the detail interface to employeesClosed   Amelia   Updated January 18, 2021 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello MorelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can do that with some custom code only. Basically, you woul ... Suzanne Carter cannot install lite version to testClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 12:39pm   4 Most recent comment from [deleted]:Hi Suzanne, Apologies for replying a bit later, we don't work on weekends.Glad to see you managed to install the plugin, thank you for letting us know. Maybe it was some glitch or a timeout,  ... Emmanuel Dodoo Cann General QuestionsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 12:29pm   6 Most recent comment from Miloš Jovanović:Hi Emmanuel,You are welcome.Have a great day! Jeffrey Kimel Customer Panel ReschedulingClosed   Amelia   Updated January 18, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hello Jeffrey, Apologies for replying a bit later, we don't work on weekends.No, customers can't reschedule a canceled appointment. If you have any other questions or concerns feel free to ... Mike Kotler "Packages of Services"Closed Pre-purchase questions for Amelia   Updated January 18, 2021 at 11:48am   2 Most recent comment from [deleted]:Hi, Mike! Sorry for the delayed reply, we don’t work on weekends.  Thank you for your interest in Amelia.  Actually, the Package option is only available for Services, not for Events. But it might ... Vivien Feld Recurring Events with ZoomClosed   Amelia   Updated January 18, 2021 at 11:36am   9 Most recent comment from Aleksandar Vuković:I'm glad to hear you received the responses you needed Vivien.All our support agents working here are also working on Facebook. I don't know who replied to you, but I'll make sure to t ... Admin Democratest Admin pages not displaying resultsClosed   Amelia   Updated January 18, 2021 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello Admin DemocratestThat's a server error, and I can't say what's going on here without taking a look.When the pages don't load, it's usually an issue with conflicting vue. ... michiiee How to add tax info after priceClosed   Amelia   Updated January 18, 2021 at 11:26am   12 Most recent comment from Aleksandar Vuković:You're welcome, MichaelGlad I could be of service here.We've already created a task to add this as a built-in option, so I'm sure our developers will add it in one of our future updates ... Kate pre-purchase questionClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi James,Sorry to disappoint you but this feature will not be soon, since there are some more requested ones that we are currently working on.