We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melvin Brea Amelia UpgradeClosed Pre-purchase questions for Amelia   Updated January 4, 2021 at 9:04am   2 Most recent comment from [deleted]:Hi Melvin, Thanks so much for your interest in Amelia. Selling packages of services is only supported in Pro and Dev licenses. Packages mean that you can bundle more than one appointment of the same ... Melanie Wesley Transfer square appointmentsClosed   Amelia   Updated January 4, 2021 at 9:02am   4 Most recent comment from [deleted]:Hello Melanie, Apologies for replying a bit later, Friday was a non-working day and we don't work on weekends.There isn't an option to charge customers for a no show in Amelia with its curr ... dljordaneku Outlook IntergrationClosed   Amelia   Updated January 4, 2021 at 8:58am   6 Most recent comment from [deleted]:Hello Darrell,Apologies for replying a bit later, Friday was a non-working day and we don't work on weekends.Glad to see the issue is gone, thank you for letting me know. If you have any other ... Kieran NotificationsClosed   Amelia   Updated January 4, 2021 at 8:55am   6 Most recent comment from [deleted]:You are welcome, Kieran. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Paul Anderson Front end emplyee panelClosed   Amelia   Updated January 1, 2020 at 11:23pm   5 Most recent comment from Paul Anderson:Thanks - all sorted now :) Craig Feature Request: Request Appointment in Customer PanelClosed   Amelia   Updated December 31, 2020 at 5:26pm   2 Most recent comment from [deleted]:Hi Craig, Thank you for the suggestion. I added it to our feature requests list and you can suggest it here as well, so users can vote for it and it can be considered for implementation in the future ... Rajbir Singh Not creating wordpress user and not getting any url to set passwordClosed   Amelia   Updated December 31, 2020 at 5:17pm   8 Most recent comment from [deleted]:Hello Rajbir, Glad to see that the issue is gone, thank you for letting me know!You are welcome, glad I could be of help! Thank youIf you have any other questions or issues feel free to open a new t ... Jason Long Time ZonesClosed   Amelia   Updated December 31, 2020 at 5:15pm   5 Most recent comment from [deleted]:Hello Jason Long, I understand this would be useful for users who have employees in different timezones and we do have this in our to-do list for the future releases of Amelia, but for now we can ... Kieran Planned UpgradesClosed   Amelia   Updated December 31, 2020 at 4:39pm   8 Most recent comment from Kieran:Hi BogdanThanks for the reply. Hopefully 2021 can see more development. I've just noticed you've added packages sadly I've not got a pro licence though :(I think the plugin has huge pot ... Mohammad Jawar Shaik Seeking clarification on some features.Closed Pre-purchase questions for Amelia   Updated December 31, 2020 at 2:45pm   4 Most recent comment from [deleted]:Hi Mohammad Jawar Shaik,1. At the moment something like this is possible only with our packages feature that we have just released in our Pro and Developer licenses. In packages admin decides which se ... Jasper Geelen You are not allowed to download fileClosed   wpDataTables   Updated December 31, 2020 at 2:41pm   4 Most recent comment from Aleksandar Vuković:You're welcome JasperGlad I could be of service! kim booking variantsClosed Pre-purchase questions for Amelia   Updated December 31, 2020 at 1:43pm   2 Most recent comment from Miloš Jovanović:Hi kim,Thank you for your inquire.Good news, the packages are released today for Pro and Developer license.You can find more info on this link. Paul Spalvieri switched primary domainsClosed   Amelia   Updated December 31, 2020 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello Paul I believe all this is resolved based on your emails? If not, please let me know. Paul Spalvieri cannot see appointments book, customers name wont populate in calendarClosed   Amelia   Updated December 31, 2020 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello PaulI believe all this is resolved based on your emails?If not, please let me know. Terri Buttons not displaying correctlyClosed   Amelia   Updated December 31, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello TerriThank you for your purchase.This is actually caused by a CSS conflict with your theme (or some other plugin). Please try adding this CSS to the page: #am-continue-button { background-color: ...