We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mohamed Rashad Services Pre made packagesClosed Pre-purchase questions for Amelia   Updated December 24, 2020 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi Mohamed,Thank you for your inquire.At the moment we do not have this option in the plugin, but the good news are that the packages are coming in the next update.They are planned to be released a m ... Jeromy Hoffee Layout editClosed   Amelia   Updated December 23, 2020 at 6:53pm   15 Most recent comment from Jeromy Hoffee:Okay I completely understand Rachel wpDataTable pluginClosed Pre-purchase questions for wpDataTables   Updated December 23, 2020 at 3:24pm   4 Most recent comment from Aleksandar Vuković:Hello Daniel.I'm not sure that this is what you're looking for, but please take a look at this ticket:https://tmsplugins.ticksy.com/ticket/1901173It may help with what you're after. Massimo La Greca Import and view xlsx format files with filters and formulas insideClosed Pre-purchase questions for wpDataTables   Updated December 23, 2020 at 3:22pm   2 Most recent comment from Aleksandar Vuković:Hello MassimoThank you for your interest in wpDataTables.I'm sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can't ... Eugene Cheng InstallClosed Pre-purchase questions for wpDataTables   Updated December 23, 2020 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello EugeneThank you for your interest in our plugin.I'm not sure what you mean by "Google's instance of WordPress" - can you show me what price you see, and where you see it?The pricing on ... Ute roleClosed   Amelia   Updated December 23, 2020 at 2:34pm   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your purchase.If you only have a WordPress user with Amelia Employee user role, you will also need to create an actual Employee in Amelia, and then link that WP user to the ... Christophe event vs appointmentClosed   Amelia   Updated December 23, 2020 at 2:22pm   3 Most recent comment from Aleksandar Vuković:Hello ChristopheThank you for your purchase.Personally, I'd go with Services. There are a lot more options in them, then in Events.With services, though, people will be able to book a time slot i ... Jeff name changeClosed   Amelia   Updated December 23, 2020 at 1:31pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mina Youhana Text of appointment description​Closed   Amelia   Updated December 23, 2020 at 12:35pm   4 Most recent comment from Aleksandar Vuković:Thank you Mina!Merry Christmas to you as well! Richard van Heuven Open master-details in current windowClosed   Master-Detail Tables for wpDataTables   Updated December 23, 2020 at 12:00pm   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for reaching out to us.Unfortunately, there is no built-in option at the moment, but we will add it in one of the next updates. You can change it in code in file wp-content/plu ... Yves Link to employee schedule and servicesClosed   Amelia   Updated December 23, 2020 at 11:08am   6 Most recent comment from [deleted]:Hi Yves, There isn't a possibility of rearranging the booking form/steps in Amelia with its current built-in features, unfortunately. If you have any other questions or concerns feel free to op ... Fergal Norris Purchase made no purchase codeClosed Pre-purchase questions for wpDataTables   Updated December 23, 2020 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello FergalI see this is a duplicate ticket, and it will be closed. I responded to the other ticket yesterday, so you can take a look at my response there:https://tmsplugins.ticksy.com/ticket/2638295 ... hui wang Payment ConfigureClosed   Amelia   Updated December 23, 2020 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello hui wangThank you for your purchase.If you want your customers to pay with cards, you need to configure Stripe integration.Please take a look at our documentation. Sina Wait for User to Stop Typing and ajax callClosed Pre-purchase questions for wpDataTables   Updated December 23, 2020 at 10:24am   8 Most recent comment from Aleksandar Vuković:Hi again SinaI don't know if that code will work for you, since we'd need to install that old version in order to test it. Older versions of the plugin are not supported, and should only be ... Florent Perignon TranslationClosed   Amelia   Updated December 23, 2020 at 9:34am   2 Most recent comment from [deleted]:Hello Florent, Only static strings from Amelia can be translated to other languages, the dynamic ones - like services'/categories' names, email templates, custom fields, descriptions, etc. ...