As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sara Beltran Beltran Sancho hide extrasClosed   Amelia   Updated January 12, 2021 at 12:41pm   14 Most recent comment from Aleksandar Vuković:Hello SaraCan you change it in the service to "3 hours"? From your screenshot I can see that this has been disabled. Danielle Thwaites txt messageClosed   Amelia   Updated January 12, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hello Danielle, Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to ... Lucia ExtrasClosed   Amelia   Updated January 12, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hello Lucia, Could you please confirm that you have chosen one of the extras as well in the booking process? If you have, and the price of the extra isn't added to the price of the service, ple ... SMART Discount coupon not availableClosed Pre-purchase questions for wpDataTables   Updated January 12, 2021 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello thereThank you for your interest in our plugin.Sorry for the inconvenience, the coupon expired one day earlier.Please use this coupon to obtain the 30% discount: F6700E0E Andrea Pijacun Feature EnquiryClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Andrea,Thanks for your interest. Yes, we have New Zealand currency in Amelia. You can check on our demo website: https://sports.wpamelia.com/ under Settings > Payment Settings > Currency. Nagy El sokkary Forms and translationClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi Nagy El Sokkary, Thank you for your interest in our plugin. It depends how much you need to customize the form, our plugin has options to make email and phone fields mandatory or optional and also ... Thomas Langer QuestionsClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:22am   2 Most recent comment from Miloš Jovanović:Hi Thomas,Thank you for your inquire.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... kamal Hasan MigrationClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi kamal,Thank you for your inquire.At the moment we do not have direct integration with acuity scheduling and there is no way to import the employees, customers or appointments.Everything needs to b ... seth General Software QuestionClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 10:12am   4 Most recent comment from Miloš Jovanović:HI seth,Can you send me the screenshot of that error so I can take a look. gestio Cancel service of a package does not return the classClosed   Amelia   Updated January 12, 2021 at 9:38am   3 Most recent comment from Aleksandar Vuković:Hi again gestio Unfortunately, you are correct. This is a bug on our end, and our developers are working on resolving it. At the moment, you have two options - the one you're already using, delet ... Martin Adding Plot LinesClosed   wpDataTables   Updated January 12, 2021 at 9:25am   9 Most recent comment from Aleksandar Vuković:You're welcome, MartinGlad I could be of service!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an accoun ... Mike Kotler Events FeaturesClosed Pre-purchase questions for Amelia   Updated January 12, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi Mike, We have option in General Settings to choose how many items will be shown on each page so you can choose 3 or 6, but in that case employees, locations and some other back-end pages will as we ... Joe Meyer Following the Table FilterClosed   wpDataTables   Updated January 12, 2021 at 8:20am   4 Most recent comment from Aleksandar Vuković:Hi again JoeThank you for the explanation. That does seem pretty cool, I must say, but to achieve something like this you would need to develop a custom solution.You can take a look at our hooks, fi ... Georgia Ferguson UpgradeClosed   Amelia   Updated January 12, 2021 at 8:08am   7 Most recent comment from Aleksandar Vuković:Thank you for the explanation, GeorgiaAs I described in the last ticket, we do have a bug with employees and locations, and it will be fixed in our next update.For employees to be connected to a Wor ... Georgia Ferguson Staff Not appearing in Package AppointtmentClosed   Amelia   Updated January 12, 2021 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello again GeorgiaI know you already submitted a refund request, but let me just explain this.There's a bug with the Packages feature when it comes to Locations. If you have no locations selecte ...