We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

cesar steven mendieta guerra wp data table duda antes de comprarClosed Pre-purchase questions for wpDataTables   Updated December 25, 2020 at 11:00am   4 Most recent comment from Aleksandar Vuković:Good news CesarThank you for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Anton Förster Report Builder Addon - Export docx to PDFClosed Pre-purchase questions for wpDataTables   Updated December 25, 2020 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello AntonThank you for your interest in wpDataTables.Unfortunately, we are not aware of any plugins or add-ons that would do this automatically for you. We do plan on including PDF as an export opti ... Norm Sash Creating distinct views for a tableClosed   wpDataTables   Updated December 25, 2020 at 10:21am   3 Most recent comment from Aleksandar Vuković:Hello NormIf you want to create a table from a manual table, you need to create it as a table linked to an existing SQL source.First, go to the Editing tab of the manual table, and enable editing - ch ... adotstate woocommerce iontegration gives me forever loadingClosed   Amelia   Updated December 25, 2020 at 10:15am   7 Most recent comment from Aleksandar Vuković:Hello again adotstateI can't say what's going on until I take a look.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘fro ... Michael Error since updateClosed   Amelia   Updated December 25, 2020 at 9:58am   13 Most recent comment from Aleksandar Vuković:Hello again MichaelYes, we are aware of the issue, and it will be included in the next update. There's nothing you need to do to prevent it.You can create a back-up of your website at this moment ... Ijas Asking for help to purchaseClosed Pre-purchase questions for Amelia   Updated December 25, 2020 at 8:52am   2 Most recent comment from [deleted]:Hi Ijas,Thanks so much for your interest.I am not 100% sure I understand, but if you ask if there's an option for multiple locations, yes. In Amelia, you can have multiple locations and you can ... Phil error processing your paymentClosed   Amelia   Updated December 25, 2020 at 8:44am   4 Most recent comment from Aleksandar Vuković:You can test this yourself, PhilTurn on "Test Mode" in Amelia Payment settings, and use one of the test Amex cards, found on this link: https://stripe.com/docs/testingIf that works, it will work for ... Christoph Sonnen CouponClosed   Amelia   Updated December 25, 2020 at 8:31am   6 Most recent comment from Aleksandar Vuković:Yes, Christoph, that'd work because the coupon is sent only after a certain number of appointments were already booked, and once the coupon expires, it will no longer be sent to the customer, but ... filippo boron taxClosed   Amelia   Updated December 24, 2020 at 5:37pm   2 Most recent comment from [deleted]:Hi filippo boron, Thank you for your purchase. There isn't a possibility of adding VAT to prices in Amelia with its current features, unfortunately. You can only add taxes to prices in WooC ... Jeff Event ListingsClosed   Amelia   Updated December 24, 2020 at 4:52pm   10 Most recent comment from Aleksandar Vuković:You're welcome, JeffSorry I couldn't be of any further assistance here. michiiee How to translate woocommerce product in cartClosed   Amelia   Updated December 24, 2020 at 4:45pm   7 Most recent comment from Aleksandar Vuković:Thanks Michael, that worked.Please add this CSS on the page: @media only screen and (min-width: 1200px) { .el-col-lg-6 { width: 33% !important; } }And it will look like this: Richard van Heuven Redesign of the popups and formsClosed   wpDataTables   Updated December 24, 2020 at 4:16pm   4 Most recent comment from Aleksandar Vuković:Yes, Richard, but that's done with custom code, and custom CSS styles.That pricing menu you see is actually the menu you can see on our website https://wpdatatables.com/pricing/ and our develope ... Rohan Customer WP UserClosed Pre-purchase questions for Amelia   Updated December 24, 2020 at 4:03pm   8 Most recent comment from [deleted]:Hi Karen,I will save your info and contact you once we implement these features.The demo refreshes each 15th minute of the hour, so you have 1 hour before it refreshes again (3:15pm, 4:15pm etc.).Than ... Robert Blythin Zoom integrationClosed   Amelia   Updated December 24, 2020 at 3:49pm   6 Most recent comment from Aleksandar Vuković:No, Michelle.Zoom works for all Amelia licenses, so you don't need to switch to Amelia Pro for that.You will need to pay for Zoom if you need to add more users. Those can be personal Zoom account ... Mehmet Soysal Placeholder for old appointment dateClosed   Amelia   Updated December 24, 2020 at 3:45pm   2 Most recent comment from [deleted]:Hello Mehmet, There isn't a possibility to have the old appointment's date/time in the rescheduled notification with Amelia's current features, unfortunately, as there isn't such ...