As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Eugenio Battaglini Automated mail reminder and post treatmentClosed   Amelia   Updated May 28, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Eugenio!Thank you for your kind words, I can say on behalf of my team that we highly appreciate them.Also, I have some good news for you: we will implement a new Customize feature in the next upda ... John Chart CustomizationClosed Pre-purchase questions for wpDataTables   Updated May 28, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us.Using the builtin features of the plugin you will not be able to change the default behavior of the charts engine, but if you need some custom solution you c ... Succeedat Languages Event TagsClosed   Amelia   Updated May 28, 2021 at 8:18am   39 Most recent comment from [deleted]:Good day!I believe it will take a month (if we don't face any issues).So probably we should try to access FTP, what do you think?Best Regards. SDFWA Webmaster TCP TimeClosed   wpDataTables   Updated May 28, 2021 at 8:01am   5 Most recent comment from Aleksandar Vuković:Thank you for letting me know, James.I'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Yves Maximum Number Of Events Returned:Closed   Amelia   Updated May 28, 2021 at 7:50am   4 Most recent comment from [deleted]:Hi, Yves!Thank you for the clarification.As far as I remember the number of the appointments on your site is not too big (like hundreds per day), so in your case, this should work just fine. I doubt i ... Shay Williams Booking in Event CalendarClosed   Amelia   Updated May 27, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi, Shay!Sorry to hear that you faced this issue.It might be caused by a conflict with another plugin. Please deactivate all other plugins except for our plugin, refresh the page where the issue is, ... MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated May 27, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi again, Mitsutaka!No worries.I already responded to the other ticket that you have, so I will just close this one.Best Regards. Poiraud RéservationClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 10:14pm   4 Most recent comment from [deleted]:Hi again,It depends on what you use.If you use Events, then you can create only 20 Events per week.If you use Services, then you can set Employees Working hours in the Employee's profile the way ... Baltasar Aquilino Parra zoomClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 10:09pm   2 Most recent comment from [deleted]:Hi, Baltasar!Thank you for your inquiry.Amelia has integration with Zoom, so it creates links to the host and guests automatically. However, It's possible to integrate only one business Zoom acc ... Boris Hoekmeijer FunctionalitiesClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 9:49pm   6 Most recent comment from [deleted]:Hi, Boris!Yes, sure, it is possible to upgrade the license to Pro. If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively ( ... Jo Ormond Unable to book appointmentClosed   Amelia   Updated May 27, 2021 at 3:04pm   4 Most recent comment from Aleksandar Vuković:I'm not a robot, that's for sureI see your other ticket, and I'll respond to it in a minute, Jo. Lukas Allow Editors to Use wpDataTablesClosed   wpDataTables   Updated May 27, 2021 at 3:04pm   4 Most recent comment from [deleted]:You are most welcomeUnfortunately, only Administrators have access to wpDataTables' back-end.  You would need to use some role-managing plugins to choose what each user role can access. Somethin ... David Bean Connecting WPDataTables to existing tables for a custom post type.Closed Pre-purchase questions for wpDataTables   Updated May 27, 2021 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in our plugin.Pulling data from the database is possible when creating SQL query-based tables. This requires some knowledge of SQL, and creating custom queries ... Marco Pauselli Query SQLClosed   wpDataTables   Updated May 27, 2021 at 1:43pm   6 Most recent comment from Aleksandar Vuković:Hi again MarcoSomething's not right here. What's the MySQL table name for editing?Try:SELECT COUNT(*) FROM TestIf "Test" is the MySQL table name for editing, it should work like this. If yo ... Víctor Martínez Morales Amelia reportsClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi, Victor!Thank you for your inquiry.I'm afraid, at the moment it's possible only to export basic information: a list of Customers, a list of Appointments, a list of Events. It's not r ...