As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Davide Lable change frontendClosed   Amelia   Updated June 2, 2021 at 3:06pm   5 Most recent comment from [deleted]:Hi Davide, I've checked - you are right.Our developers are aware of this issue, as it's not only the case with Italian language but with a lot of languages that have multiple grammar cases. ... Nicolas Client choose locationClosed   Amelia   Updated June 2, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi, Ahez!Thank you for your comment.Yes, that would be great. If you have a couple of minutes, you can suggest that as a feature request here, or check if this request was already submitted and vote f ... Begoña Arroyo Olaizola PruebaClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi, Begona!Thank you for your inquiry.Unfortunately, we don't have a test period in Amelia.However, we have Amelia Lite. It's a free version with limited functionality which can be used for ... Riccardo Event list showing only the event(s) of chooser dayClosed   Amelia   Updated June 2, 2021 at 8:27am   2 Most recent comment from [deleted]:Hi Riccardo,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, at the moment.I'll kindly ask you to add it as a feature ... Theo Refound requestClosed   Amelia   Updated June 3, 2021 at 12:54pm   5 Most recent comment from [deleted]:Hi, Theo!We proceeded with your refund request. The money will be transferred to your account within 7 business days.Best Regards. MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated June 2, 2021 at 8:17am   12 Most recent comment from [deleted]:Hi, Mitsutaka,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Grace Yoo when added Google Calendar busy slots...Closed   Amelia   Updated June 2, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi, Grace!Thank you for choosing Amelia.1. Please enable the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set Maximum Number Of Events Return ... Cara O'Donnell Amelia Not WorkingClosed   Amelia   Updated June 2, 2021 at 7:33am   6 Most recent comment from [deleted]:Hi, Cara!No, it works vise versa: a Customer opens the booking page with Amelia, picks an appointment, fills the booking form, and then after clicking on the "Continue" button he/she is getting redire ... JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 2, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi, Jesse!Thank you for choosing Amelia.I'm not sure I understood the question completely. Could you please provide me with some more details and screenshots in order to avoid misunderstanding?L ... morfi Location Manager User RoleClosed   Amelia   Updated June 1, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Andras!Thank you for choosing Amelia.I'm afraid, at the moment such limitations can't be set with current built-in features in Amelia.You can suggest that as a feature request here, or ... Ronja booking and changing existing events not possibleClosed   Amelia   Updated June 1, 2021 at 10:57pm   6 Most recent comment from [deleted]:Hi, Ronja!Thank you for letting me know.Yes, we recently got a few tickets on this issue, so we figured out that it can be fixed by modifying a value in the database.Please feel free to contact us if ... Jittakorn Sillapasomsak want hidden key after activateClosed   wpDataTables   Updated June 1, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hi JittakornThank you for your purchase. Unfortunately, it can't be achieved with the plugin's built-in settings, but we have built a small plugin (you can find it attached in my response)� ... Borja wpDataTables Json InvalidClosed Pre-purchase questions for wpDataTables   Updated June 1, 2021 at 2:05pm   2 Most recent comment from [deleted]:Hi BorjaThank you for reaching out to us.JSON errors usually occur if you have a security plugin installed, or there's a security measure blocking admin-ajax calls. Also, if the pages are cached, ... Marios Anthis sms notification not working URGENTClosed   Amelia   Updated June 1, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Marios,thank you for reaching out to us; I'm very sorry to hear this.We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address i ... Jeffrey Kimel Change Font on front endClosed   Amelia   Updated June 1, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to usIf you need different font or Google fonts  you have to use wp_enqueue_style to insert them on wordpress. On this link you can find how.(find Properly E ...