As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

samantha wakefield Developer licenseClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 8:36am   2 Most recent comment from [deleted]:Hi Samantha,thank you for reaching out to us!Unfortunately, licence cannot be transferred to a client so that they can get assistance without you, as it is a developer licence.I'd suggest buying ... Jason Long Events CalendarClosed   Amelia   Updated May 27, 2021 at 8:26am   11 Most recent comment from Aleksandar Vuković:I'm glad to have been of service, Jason, you're welcome.I see Liza is working with you on that other ticket, so she'll help you out. In short, what you're saying should not be pos ... shafraz jiffry SMS ChargesClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 8:22am   4 Most recent comment from [deleted]:Hi Shafraz,thank you for the kind reply!We support a very expansive list; it's an open information however it is quite a long list of supported countries + for each country there can be up to 20+ ... Melvin Brea Amelia Spanish translation for versión 3.3Closed   Amelia   Updated June 23, 2021 at 1:55pm   7 Most recent comment from [deleted]:Hi Melvin,I hope that you are well!My colleague asked if there is any chance that we can ask you to let us know about the translation of the following line:BarbershopA dummy WordPress website for Barb ... Marco Melillo problem of TranslationClosed   Amelia   Updated May 27, 2021 at 7:02am   8 Most recent comment from [deleted]:Hi Marco,I see; I apologize we will update this as we receive the translations accordingly.As advised, we rely for some translations on the good will of our clients who are natives for a certain langu ... Ian Allowing a customer to move their own event bookingClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 6:57am   2 Most recent comment from [deleted]:Hi Ian,thank you for reaching out to us, and for taking interest in AmeliaAt the moment, when it comes to events, customer can be "rescheduled" to another event only by admin from the back end, manual ... Bonica Amelia Calendar bookingsClosed   Amelia   Updated May 27, 2021 at 6:56am   2 Most recent comment from [deleted]:Hi Bonica,thank you for purchasing Amelia, and for reaching out to us!How can we go in and block out certain times for a practitioner with out having to add in an email address for a client. As we hav ... Ryan Voucher Purchases without booking date..Closed   Amelia   Updated May 26, 2021 at 9:57pm   2 Most recent comment from [deleted]:Hi, Ryan!Thank you for choosing Amelia.I'm afraid, Amelia has no such built-in features at the moment but probably it can be achieved with a workaround.I'm not sure how it's supposed to ... BODART Display - shortcodeClosed   Amelia   Updated May 26, 2021 at 9:22pm   2 Most recent comment from [deleted]:Hi, Bodart!Thank you for choosing Amelia.1. I'm afraid, at the moment it's not possible to modify the existing booking view. However, we are preparing a new Customize feature, so probably cu ... Giulio Zoom webinarClosed   Amelia   Updated May 26, 2021 at 9:01pm   4 Most recent comment from [deleted]:Hi, Mirko,I'm afraid, there are no updates yet. I don't think our Zoom integration will be changed in one of the coming updates, maybe a bit later.However, you can suggest that as a feature ... Carlosclouthier Add more than one email per employee.Closed   Amelia   Updated May 26, 2021 at 8:09pm   6 Most recent comment from [deleted]:I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards.  JEAN-CHARLES BROSSE excel microsoft365Closed Pre-purchase questions for wpDataTables   Updated May 26, 2021 at 5:02pm   4 Most recent comment from [deleted]:Unfortunately this is not possible. The only two possible options are the ones I mentioned in the previous email.If you would like to see this implemented in one of our future releases please take the ... Clement goirand Downloaded files deletedClosed   Gravity Forms integration for wpDataTables   Updated May 26, 2021 at 4:21pm   22 Most recent comment from [deleted]:Hi Clement We apologize for the inconvenience, do let us know if there is anything we can do to help.  We are aware of the issue with attachments, but at the moment there's nothing we can do abo ... Liv Cancel and refund customer purchaseClosed   Amelia   Updated May 26, 2021 at 3:52pm   6 Most recent comment from Aleksandar Vuković:It shouldn't take 3 months. I see that happening only if there's some major flaw in the development process that totally messes up the plugin, but that's not likely to happen. Chomphoo Dev I can't download plug-inClosed   Amelia   Updated May 26, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hi Chomphoo,thank you for reaching out to usI am very sorry to hear that; I am sending you the new version in the attachment of this reply.Please follow the instructions below: 1.) Download zip  2.) ...