As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

binwebonlinesolutions I can´t view charge data on service when this is for 2 or more person.Closed   Amelia   Updated May 31, 2021 at 9:41am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Are you referring to the Finance section of Amelia? Are you sorting per service or per ... krishna aura Pause packagesClosed Pre-purchase questions for Amelia   Updated May 31, 2021 at 8:46am   5 Most recent comment from [deleted]:Hi, Krishna!Sorry for the delayed response, we don't work on weekends.I'm not sure if I understood your question correctly. If this Service isn't free when purchased separately, then yo ... Marco Melillo Cancellation of appointmentClosed   Amelia   Updated May 31, 2021 at 8:30am   6 Most recent comment from [deleted]:Hi Marco,thank you for the kind reply!I apologize for the later response, as we don't work on weekends.If you only need the cancellation link without the panel, you can go to WordPress > Pages, c ... Brad Payment ReceiptsClosed   Amelia   Updated May 29, 2021 at 3:11am   21 Most recent comment from Mark Stubbins:Actually I have 2 support tickets that I have made public, here is another:https://tmsplugins.ticksy.com/ticket/2789305If you have any feedback guys I would appreciate it! Hajjar Last AppointmentClosed   Amelia   Updated May 28, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Hajjar!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to set custom Buffer time. It can be either enabled or disabled for all the appointments under a Service. ... Calvin Nguyen URL link for setting the passwordClosed   Amelia   Updated May 28, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Calvin!Thank you for choosing Amelia.When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_p ... Alberto Access controlClosed Pre-purchase questions for Amelia   Updated May 28, 2021 at 10:39pm   2 Most recent comment from [deleted]:Hi, Alberto!Thank you for your inquiry.I'm afraid, at the moment there is no QR code or bar reader among the built-in features in Amelia.Please let us know if you have any other questions.Best Re ... Víctor Martínez Morales Doubt with reservationsClosed Pre-purchase questions for Amelia   Updated May 28, 2021 at 10:26pm   2 Most recent comment from [deleted]:Hi, Victor!Thank you for your inquiry.That's correct: each Service needs to be assigned to an Employee. Thus, if you have 5 rooms and you want to allow renting them at the same time separately (a ... Andrea Mariani Filter by categoryClosed Pre-purchase questions for Amelia   Updated May 28, 2021 at 5:17pm   2 Most recent comment from [deleted]:Hi Andrea,thank you for reaching out to us, and for taking interest in AmeliaThere isn't a possibility for a Category filter in the Search view with Amelia's current built-in features, unfor ... João Lopes Hide Delete ButtonClosed   Amelia   Updated May 28, 2021 at 5:09pm   2 Most recent comment from [deleted]:Hi João,thank you for reaching out to usIf the button is in the backend, we cannot hide it unfortunately, as it is a part of the backend functionality.If you'd like to take away the possibility ... Howard Weng Employee short code does not shownClosed   Amelia   Updated May 28, 2021 at 4:11pm   6 Most recent comment from [deleted]:That's great Howard; thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Chrys Ostrander I need a Service Duration longer than 24 hrs.Closed Pre-purchase questions for Amelia   Updated May 28, 2021 at 1:48pm   2 Most recent comment from [deleted]:Hi Chrys,thank you for reaching out to usMaybe you can achieve what you need with recurring services? In this way, client can choose if they want to book one day, two, a week.Just click Recurring in a ... Rita Lukoseviciute Appointment Date Picker Not WorkingClosed   Amelia   Updated May 28, 2021 at 1:23pm   2 Most recent comment from [deleted]:Hi Rita,thank you for reaching out to us!Please tell me, are you making a booking while logged in as an Admin into your WordPress? I would suggest doing the test booking while logged out or trough the ... Erick Amelia updateClosed   Amelia   Updated May 28, 2021 at 12:56pm   2 Most recent comment from [deleted]:Hi Erick,thank you so much for reaching out to usCan we try with manual update, then?I will send you Amelia 3.3. in the attachment of this reply, please follow the instructions below: 1.) Download zip ... Kara Noreika Code CustomizationsClosed   Amelia   Updated May 28, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi Kara,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeA ...