We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

João Lopes Hide Delete ButtonClosed   Amelia   Updated May 28, 2021 at 5:09pm   2 Most recent comment from [deleted]:Hi João,thank you for reaching out to usIf the button is in the backend, we cannot hide it unfortunately, as it is a part of the backend functionality.If you'd like to take away the possibility ... Howard Weng Employee short code does not shownClosed   Amelia   Updated May 28, 2021 at 4:11pm   6 Most recent comment from [deleted]:That's great Howard; thank you for letting me knowIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Chrys Ostrander I need a Service Duration longer than 24 hrs.Closed Pre-purchase questions for Amelia   Updated May 28, 2021 at 1:48pm   2 Most recent comment from [deleted]:Hi Chrys,thank you for reaching out to usMaybe you can achieve what you need with recurring services? In this way, client can choose if they want to book one day, two, a week.Just click Recurring in a ... Rita Lukoseviciute Appointment Date Picker Not WorkingClosed   Amelia   Updated May 28, 2021 at 1:23pm   2 Most recent comment from [deleted]:Hi Rita,thank you for reaching out to us!Please tell me, are you making a booking while logged in as an Admin into your WordPress? I would suggest doing the test booking while logged out or trough the ... Erick Amelia updateClosed   Amelia   Updated May 28, 2021 at 12:56pm   2 Most recent comment from [deleted]:Hi Erick,thank you so much for reaching out to usCan we try with manual update, then?I will send you Amelia 3.3. in the attachment of this reply, please follow the instructions below: 1.) Download zip ... Kara Noreika Code CustomizationsClosed   Amelia   Updated May 28, 2021 at 11:02am   2 Most recent comment from [deleted]:Hi Kara,thank you for reaching out to usUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeA ... Eugenio Battaglini Automated mail reminder and post treatmentClosed   Amelia   Updated May 28, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Eugenio!Thank you for your kind words, I can say on behalf of my team that we highly appreciate them.Also, I have some good news for you: we will implement a new Customize feature in the next upda ... John Chart CustomizationClosed Pre-purchase questions for wpDataTables   Updated May 28, 2021 at 9:45am   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us.Using the builtin features of the plugin you will not be able to change the default behavior of the charts engine, but if you need some custom solution you c ... Succeedat Languages Event TagsClosed   Amelia   Updated May 28, 2021 at 8:18am   39 Most recent comment from [deleted]:Good day!I believe it will take a month (if we don't face any issues).So probably we should try to access FTP, what do you think?Best Regards. SDFWA Webmaster TCP TimeClosed   wpDataTables   Updated May 28, 2021 at 8:01am   5 Most recent comment from Aleksandar Vuković:Thank you for letting me know, James.I'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Yves Maximum Number Of Events Returned:Closed   Amelia   Updated May 28, 2021 at 7:50am   4 Most recent comment from [deleted]:Hi, Yves!Thank you for the clarification.As far as I remember the number of the appointments on your site is not too big (like hundreds per day), so in your case, this should work just fine. I doubt i ... Shay Williams Booking in Event CalendarClosed   Amelia   Updated May 27, 2021 at 11:04pm   2 Most recent comment from [deleted]:Hi, Shay!Sorry to hear that you faced this issue.It might be caused by a conflict with another plugin. Please deactivate all other plugins except for our plugin, refresh the page where the issue is, ... MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated May 27, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi again, Mitsutaka!No worries.I already responded to the other ticket that you have, so I will just close this one.Best Regards. Poiraud RéservationClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 10:14pm   4 Most recent comment from [deleted]:Hi again,It depends on what you use.If you use Events, then you can create only 20 Events per week.If you use Services, then you can set Employees Working hours in the Employee's profile the way ... Baltasar Aquilino Parra zoomClosed Pre-purchase questions for Amelia   Updated May 27, 2021 at 10:09pm   2 Most recent comment from [deleted]:Hi, Baltasar!Thank you for your inquiry.Amelia has integration with Zoom, so it creates links to the host and guests automatically. However, It's possible to integrate only one business Zoom acc ...