I love your plugin! Unfortunately, since installing it on Bluehost I have been getting TCP timeout pop ...
"Connection Failed Error 20 sdfwa.org 2021-05-26 20:58:49 UTC logo
What happened? The proxy failed to connect to the web server, due to TCP connection timeout. Your IP: 107.200.89.119 Proxy IP: 45.60.97.88 (ID 10532-100) Incident ID: 532000430143259974-518345691590036169"
I have updated to the current Wordpress and updated all of our plugins. The message comes up 1 out of every 10-20 screens I try to open. The screens can be from the dashboard or as a normal visitor to the site browsing the pages. I am looking forward to doing more with wpdatatables and getting your addons, but this is holding me up.
Thank you for your purchase, and sorry for the inconvenience.
I didn't see this before, so I can't say what causes it. The ticket has been forwarded to one of our developers for checking, but we would really appreciate if you could provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I love your plugin! Unfortunately, since installing it on Bluehost I have been getting TCP timeout pop ...
"Connection Failed
Error 20
sdfwa.org
2021-05-26 20:58:49 UTC
logo
What happened?
The proxy failed to connect to the web server, due to TCP connection timeout.
Your IP: 107.200.89.119
Proxy IP: 45.60.97.88 (ID 10532-100)
Incident ID: 532000430143259974-518345691590036169"
I have updated to the current Wordpress and updated all of our plugins. The message comes up 1 out of every 10-20 screens I try to open. The screens can be from the dashboard or as a normal visitor to the site browsing the pages. I am looking forward to doing more with wpdatatables and getting your addons, but this is holding me up.
Can you offer any insights or suggestions?
Thanks You, Jim
Hello James
Thank you for your purchase, and sorry for the inconvenience.
I didn't see this before, so I can't say what causes it. The ticket has been forwarded to one of our developers for checking, but we would really appreciate if you could provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for letting me know, James.
I'm glad to hear the issue has been resolved.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables