We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Konstantinos Stravogiannis Email place holder cancelClosed   Amelia   Updated June 2, 2021 at 10:25am   8 Most recent comment from Aleksandar Vuković:Hi again KonstantinosYou left the wrong URL in Amelia Settings/Notifications/Successful Cancellation Redirect URLI changed it to https://www.bootcampfitnesstudio.gr/cancelled/, so it should work fin ... Halee Hide EmployeeClosed   Amelia   Updated June 2, 2021 at 10:10am   8 Most recent comment from Aleksandar Vuković:You're welcome, Halee. Glad I could help.At the moment, we have Google reCAPTCHA, so you can configure that, and it will be something like a human filter. It's not perfect, but at the mome ... Stephane Lotto Lotto Day filter on calendarClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 9:34am   4 Most recent comment from [deleted]:Hello Stephane,thank you for specifying!Unfortunately, we cannot change the functionality in the backend at the moment, as that kind of editing would influence other functions of the plugin.I'll ... Mario Enrique Moreno Ramos TranslateClosed   wpDataTables   Updated June 2, 2021 at 9:17am   4 Most recent comment from Aleksandar Vuković:You're welcome, MarioGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Hollie Ornsby Question regarding importing custom fieldsClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 9:03am   2 Most recent comment from [deleted]:Hi, Hollie!Thank you for your inquiry.I'm afraid, at the moment it's not possible to import data to Amelia.Also, in Amelia Custom fields are being added to Appointments, and not to the Custo ... ciudad futura set class of my buttonsClosed   wpDataTables   Updated June 2, 2021 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello ciudadThank you for your purchase.The buttons you changed in main settings, apply to buttons in modals (new entry modal, edit modal), not the table.To change the appearance of buttons within the ... Davide Lable change frontendClosed   Amelia   Updated June 2, 2021 at 3:06pm   5 Most recent comment from [deleted]:Hi Davide, I've checked - you are right.Our developers are aware of this issue, as it's not only the case with Italian language but with a lot of languages that have multiple grammar cases. ... Nicolas Client choose locationClosed   Amelia   Updated June 2, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi, Ahez!Thank you for your comment.Yes, that would be great. If you have a couple of minutes, you can suggest that as a feature request here, or check if this request was already submitted and vote f ... Begoña Arroyo Olaizola PruebaClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 8:30am   2 Most recent comment from [deleted]:Hi, Begona!Thank you for your inquiry.Unfortunately, we don't have a test period in Amelia.However, we have Amelia Lite. It's a free version with limited functionality which can be used for ... Riccardo Event list showing only the event(s) of chooser dayClosed   Amelia   Updated June 2, 2021 at 8:27am   2 Most recent comment from [deleted]:Hi Riccardo,thank you for reaching out to usThere isn't such possibility in Amelia with its current built-in features, unfortunately, at the moment.I'll kindly ask you to add it as a feature ... Theo Refound requestClosed   Amelia   Updated June 3, 2021 at 12:54pm   5 Most recent comment from [deleted]:Hi, Theo!We proceeded with your refund request. The money will be transferred to your account within 7 business days.Best Regards. MITSUTAKA KOUNO about payment settingsClosed   Amelia   Updated June 2, 2021 at 8:17am   12 Most recent comment from [deleted]:Hi, Mitsutaka,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Grace Yoo when added Google Calendar busy slots...Closed   Amelia   Updated June 2, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi, Grace!Thank you for choosing Amelia.1. Please enable the "Remove Google Calendar Busy Slots" option in Amelia -> Settings -> Integrations -> Google Calendar and set Maximum Number Of Events Return ... Cara O'Donnell Amelia Not WorkingClosed   Amelia   Updated June 2, 2021 at 7:33am   6 Most recent comment from [deleted]:Hi, Cara!No, it works vise versa: a Customer opens the booking page with Amelia, picks an appointment, fills the booking form, and then after clicking on the "Continue" button he/she is getting redire ... JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 2, 2021 at 7:07am   2 Most recent comment from [deleted]:Hi, Jesse!Thank you for choosing Amelia.I'm not sure I understood the question completely. Could you please provide me with some more details and screenshots in order to avoid misunderstanding?L ...