FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Claire McLeish Cutoff time on booking appointmentsClosed   Amelia   Updated May 26, 2021 at 2:12pm   2 Most recent comment from [deleted]:Hi, Claire! Thank you for choosing Amelia. You can set it through the "Minimum time required before booking" in Edit Service -> Settings -> General Settings. Please let us know if you have any other q ... Ute EMPLOYEE PANEL WITH PRESELECTED PROFILEClosed   Amelia   Updated May 26, 2021 at 2:02pm   4 Most recent comment from Aleksandar Vuković:You're welcome, UteWe had a few conversations about enhancing the user experience, so this is one of the things we will be changing in the future. There are a lot of plans for Amelia for the next ... Ralf Schreiber Google Calendar ??Closed   Amelia   Updated May 26, 2021 at 1:32pm   5 Most recent comment from Aleksandar Vuković:Great news, RalfThank you for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Samuel Option for InternsClosed   Amelia   Updated May 26, 2021 at 1:05pm   4 Most recent comment from [deleted]:Hi, Samuel!You can hide the Employee selection drop-down with custom CSS. But my point is, an Employee should be assigned to an appointment at the moment of booking anyways, that's Amelia's ... Lorenzo Amelia Manager Dashboard User name of CustomarClosed   Amelia   Updated May 26, 2021 at 1:00pm   4 Most recent comment from [deleted]:Hi, Lorenzo!Thank you for sharing your solution with us.I'm glad to hear the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Téo Jordão MedicalClosed Pre-purchase questions for Amelia   Updated May 26, 2021 at 12:39pm   4 Most recent comment from [deleted]:Hi, Teo!I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  Alastair Dodwell Set up / COnfigurationClosed   Amelia   Updated May 26, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi Alastair,thank you for contacting us!You can add a Location for an employee, by going to their work hours tab, in Amelia > Employees > particular employee you need > Work Hours.Here you can creat ... Marian Tarnavskyi Elementor conflictClosed   wpDataTables   Updated May 26, 2021 at 10:59am   4 Most recent comment from [deleted]:Hi MarianWe are glad to hear you were able to resolve the issue.If there is anything else we can assist you with please don't hesitate to contact us.Have a wonderful day! Robert Hauser ExportingClosed   wpDataTables   Updated May 26, 2021 at 10:49am   2 Most recent comment from [deleted]:Hi RobertThank you for reaching out to us.We're using a 3rd party HTML5 library and it has some limitations. One of them is that for tables with server-side processing, only the visible rows will ... melissa sheville trying to update plug-inClosed   wpDataTables   Updated May 26, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi Melissa Thank you for reaching out to us.You say the original licence was purchased on Envato, which is not an annual subscription-based purchase code, but instead, a lifetime purchase with support ... StuartJSmith10 wpdatatable auto-refresh not working in Web Page with embedded tableClosed   wpDataTables   Updated May 26, 2021 at 10:10am   4 Most recent comment from [deleted]:Hi Stuart We are glad to hear you were able to resolve the issue.Do let us know if there is anything else we can assist you with.Have a wonderful day! Jacques Conditional colorClosed   wpDataTables   Updated May 26, 2021 at 10:05am   11 Most recent comment from [deleted]:You are welcome, we are always happy to help.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Gabriel Presales questioClosed Pre-purchase questions for Amelia   Updated May 25, 2021 at 8:11pm   2 Most recent comment from [deleted]:Hi, Gabriel!Thank you for your inquiry.1. In Amelia, Events and Appointments should have a pre-set duration, so customers can't choose it themselves.2. It depends on how you set it since both opt ... Sara Beltran Beltran Sancho delete number of personsClosed   Amelia   Updated May 25, 2021 at 4:11pm   2 Most recent comment from [deleted]:Hi Sara!Thank you for reaching outSure, please use the CSS below: #am-confirm-booking > div:nth-child(1) > form > div:nth-child(3) > div > div > div:nth-child(1) { display: none!important; } Nicholas Tan Can Report Builder to build a report only from specific columns?Closed   wpDataTables   Updated May 25, 2021 at 3:54pm   6 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!