We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gorgin Language settingClosed   Amelia   Updated May 31, 2021 at 11:20am   2 Most recent comment from [deleted]:Hi, Gorgin!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid that's correct: the issue is coming from Amelia's end (not Amelia ... Filipe development with same 1 domain licenceClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello FilipeThank you for your interest in our plugin.The purchase code can only be active on one domain at a time (localhost, and intranet, if connected to the internet will also be registered in our ... Alessandro Resch many to many relationshipClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:56am   2 Most recent comment from [deleted]:Hi AlessandroThank you for reaching out to us.If I understand your question correctly, you can create relations between tables using the Foreign key feature, please follow this link for detailed inst ... Jessy DepositClosed   Amelia   Updated May 31, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi Jessy,thank you for reaching out to us!Have you updated your Amelia to 3.3 version, as this feature was released in this version and not before. If so, please provide me a temporary WP-admin (admin ... Balta Gheorghe Alin the priceClosed Pre-purchase questions for wpDataTables   Updated May 31, 2021 at 10:32am   2 Most recent comment from [deleted]:Hi Balta,thank you for reaching out to us, and for taking interest in Amelia.If you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction. VAT / GST is regula ... mike change on-site to Payment in personClosed   Amelia   Updated May 31, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi Mike,thank you for contacting us!I apologize for the later response, as we don't work on weekends.The plugin can be translated and strings renamed using POEDIT or Loco Translate easily. I sug ... Greg Lowe Can you add a checkbox (yes/no) as data type for inline editing?Closed   wpDataTables   Updated May 31, 2021 at 10:21am   4 Most recent comment from [deleted]:You are most welcome, I wish I could provide a more positive answer.If there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Jose Luis Inzunza Mail with client panell acess is doesnt't sending.Closed   Amelia   Updated May 31, 2021 at 10:14am   2 Most recent comment from [deleted]:Hi, Jose!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.These emails that your Customers receive are coming from WP (because you enabled the "Automati ... Tomoya Shirai About marginsClosed   Amelia   Updated May 31, 2021 at 10:03am   7 Most recent comment from [deleted]:Hi, Tomoya!Thank you for letting us know.I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards.  binwebonlinesolutions I can´t view charge data on service when this is for 2 or more person.Closed   Amelia   Updated May 31, 2021 at 9:41am   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to us; I apologize for the later response, as we don't work on weekends.Are you referring to the Finance section of Amelia? Are you sorting per service or per ... krishna aura Pause packagesClosed Pre-purchase questions for Amelia   Updated May 31, 2021 at 8:46am   5 Most recent comment from [deleted]:Hi, Krishna!Sorry for the delayed response, we don't work on weekends.I'm not sure if I understood your question correctly. If this Service isn't free when purchased separately, then yo ... Marco Melillo Cancellation of appointmentClosed   Amelia   Updated May 31, 2021 at 8:30am   6 Most recent comment from [deleted]:Hi Marco,thank you for the kind reply!I apologize for the later response, as we don't work on weekends.If you only need the cancellation link without the panel, you can go to WordPress > Pages, c ... Brad Payment ReceiptsClosed   Amelia   Updated May 29, 2021 at 3:11am   21 Most recent comment from Mark Stubbins:Actually I have 2 support tickets that I have made public, here is another:https://tmsplugins.ticksy.com/ticket/2789305If you have any feedback guys I would appreciate it! Hajjar Last AppointmentClosed   Amelia   Updated May 28, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Hajjar!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to set custom Buffer time. It can be either enabled or disabled for all the appointments under a Service. ... Calvin Nguyen URL link for setting the passwordClosed   Amelia   Updated May 28, 2021 at 11:10pm   2 Most recent comment from [deleted]:Hi, Calvin!Thank you for choosing Amelia.When a Customer books an appointment, their profile is created, and they need to configure their password. In order to do that, you need to include %customer_p ...