We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ayishah Joanna Swiecinska calendarClosed   Amelia   Updated February 8, 2023 at 9:42pm   8 Most recent comment from Uroš Jovanović:Hello Ayishah,We will respond to you as soon as possible..Thank you for your patience. Nicolaie Ploscutanu SMS notification account logoutClosed   Amelia   Updated February 8, 2023 at 9:02pm   4 Most recent comment from Uroš Jovanović:Hello Silvia,Thank you for reaching out to us.We have responded to your tickets.Please let me know if you have any other questions. Gianluca Bernasconi error 403Closed   Amelia   Updated February 8, 2023 at 9:00pm   6 Most recent comment from Uroš Jovanović:Hello Gianluca, Since this happens on the WooCommerce side, you will have to reach out to their support as Amelia only sends data over to WooCommerce and it is handled from there.Please let me know i ... Giam Amelia keeps loadingClosed   Amelia   Updated February 8, 2023 at 5:31pm   5 Most recent comment from Miloš Jovanović:Hi, Giam I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Jordan Dickerson Adding Availability to calendarClosed   Amelia   Updated February 8, 2023 at 4:15pm   4 Most recent comment from Uroš Jovanović:Hello Jordan,It should be released in the next 10 days.Please let me know if you have any other questions. Philippe Weickmann ServicesClosed   Amelia   Updated February 8, 2023 at 3:35pm   2 Most recent comment from Uroš Jovanović:Hello Philippe,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... benoit refund and customer panelClosed   Amelia   Updated February 8, 2023 at 12:00pm   2 Most recent comment from Marko Davidović:Hello benoit, I'm afraid that we didn't quite get what you want to achieve exactly? We will try to help as best as we can.So , you can create a cancel link in notifications like thisAll lin ... Naazim Wp Amelia Time settingsClosed   Amelia   Updated February 8, 2023 at 11:05am   4 Most recent comment from Marko Davidović:Hello Naazim, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alexis Price according to the number of peopleClosed   Amelia   Updated February 8, 2023 at 10:58am   4 Most recent comment from Marko Davidović:Hello Alexis,Yes, but you can not force people to book at least for people for example. What you can do is you can set the minimum number of people for that service is 4 and if 3 people book they will ... SANNE I get a 'Google hasn’t verified this app' error with Google Calendar syncClosed   Amelia   Updated February 8, 2023 at 10:28am   4 Most recent comment from Uroš Jovanović:Hello Sanne,Glad to be able to assist you.Please let me know if you have any other questions. KD customizingClosed   Amelia   Updated February 8, 2023 at 9:50am   6 Most recent comment from Marko Davidović:Hello KD,We have set the new pass for employee panel got this employee so that we can testAnd when we enter the employee panel all is looking fine nowCan you please test it now and see if everything i ... Derik Works on Laptop/desktop but not phoneClosed   Amelia   Updated February 8, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Derik, Thank you for reaching out to us.We can not see the events on your site on a computerSo this is not related to mobile view. Please check if you can see the booking form form the incognito ... Craig Jenkins Automated notifications in ameliaClosed   Amelia   Updated February 8, 2023 at 7:25am   2 Most recent comment from Marko Davidović:Hello Craig, Thank you for reaching out to us. We will try to help you as best we can but cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron ... Tracy Culleton ShortcodesClosed   Amelia   Updated February 8, 2023 at 6:34am   2 Most recent comment from Marko Davidović:Hello Tracy, Thank you for reaching out to us.There is no such placeholder at this time. If you want to allow your customers to reschedule the appointment you need to create and enable the customer pa ... Michael OvernightsClosed   Amelia   Updated February 7, 2023 at 4:58pm   4 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for the delayed response time.-My apology, but i have to disagree in regards to a back-end fix.This is not a bug, but it is the current default behaviour of Amelia.Unfortunately, w ...