Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Rosetta Facciolini ​How to select customer login?Closed   Amelia   Updated December 9, 2021 at 2:30pm   5 Most recent comment from Marko Davidović:Hello Rosetta, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ruben Mandema Front-end panels not showing upClosed   Amelia   Updated December 9, 2021 at 2:27pm   3 Most recent comment from Uroš Jovanović:Hello Ruben,Thank you for letting us know.Feel free to open a new ticket if you have any other questions. Quentin Lascoste Stripe Package Pro Payment two timesClosed   Amelia   Updated December 9, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi PerrineUnfortunately this cannot be achieved using the plugin's builtin features. You can only enable deposit payment for the package but the remaining amount can only be paid on site. I' ... Kim Eglin Closed Usergroups for certain EventsClosed   Amelia   Updated December 9, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately there is no builtin feature for this. What I can suggest is adding tags to your events and on one page (accessible to everyone) display all other ... Carles 3 questions about the pluginClosed   Amelia   Updated December 9, 2021 at 1:32pm   4 Most recent comment from Marko Davidović:Hello Carles, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Azin Mehrjou Schedule syncClosed   Amelia   Updated December 9, 2021 at 1:25pm   6 Most recent comment from Marko Davidović:Hello Azin, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Kim Phu Notification Email to Employees OnlyClosed   Amelia   Updated December 9, 2021 at 12:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kim, Thank you for reaching out to us. Provide me please with more information regarding this problem so I can help, screenshots, what email service do you use? I would like to clarify that If ... Clara Location questionClosed   Amelia   Updated December 9, 2021 at 12:40pm   2 Most recent comment from Stanislav Snagovskiy:Hello Clara, Thank you for reaching out to us. One employee can't work on multiple locations at the same time, you have to create 3 services "Versailles", "Louvre" and "Eiffel", so when one of ... phillipe souza Gift purchaseClosed   Amelia   Updated December 9, 2021 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Phillipe, At the moment we only have Coupons. The only way someone can purchase an appointment as a gift, and have that person who receives the gift receive the email notification would be ... Kyle Amelia Booking - Round Robin Option?Closed   Amelia   Updated December 9, 2021 at 11:13am   2 Most recent comment from Stanislav Snagovskiy:Hello Kyle,Unfortunately, this can't be done at the moment, Amelia is assigning appointments randomly, but it should be evenly distributed.If you have any more issues or questions feel free to as ... Sanna Scroll to top after click on cancelClosed   Amelia   Updated December 9, 2021 at 11:09am   5 Most recent comment from Stanislav Snagovskiy:Hello Sanna,Unfortunately, this can't be done at the moment, since we don't have a hook for the "Cancel" button yet. Our developers will include new hooks for one of our future updates, so y ... Alexander No ability to charge deposits on manual appointment creationClosed   Amelia   Updated December 9, 2021 at 10:20am   4 Most recent comment from Marko Davidović:Hello Alexander, Thank you for purchasing Amelia, and for reaching out to us.Amelia is not a payment provider, and we use external providers' APIs which are somewhat limited. The API that's ... JESSICA DEVEREUX Confirmation emails not sendingClosed   Amelia   Updated December 9, 2021 at 9:05am   6 Most recent comment from Marko Davidović:Hello Jessica, There was no such notification yesterday and we checked again you did not set up for approved template notifications. The template for these notifications is completely empty and for t ... nursehelp nursehelp configuracion agendaClosed   Amelia   Updated December 9, 2021 at 7:57am   4 Most recent comment from Marko Davidović:Hello,Please write to us in English about what exactly is the issue in more detail. Our support is exclusively in English but for shorter tickets, we can use google translate but simply sometimes the ... krishna aura Email mandatory when creating amelia customer from backendClosed   Amelia   Updated December 8, 2021 at 8:14pm   2 Most recent comment from [deleted]:Hi krishnaThank you for reaching out to us. New Customers will be created in Amelia automatically, after their first booking. Also, you can add them manually on the back-end Customers page but you can ...