We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

jauffrey Surecart integrationClosed   Amelia   Updated February 17, 2023 at 6:36am   2 Most recent comment from Marko Davidović:Hello jauffrey, Thank you for reaching out to us. We do not have such plans at this time. I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/ Featur ... jean-philippe BLOCH transfer dataClosed   Amelia   Updated February 17, 2023 at 6:36am   2 Most recent comment from Marko Davidović:Hello jean-philippe, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Other than cloning your website, there's a ... Eduardo Condes Amelia basic to ProClosed   Amelia   Updated February 17, 2023 at 6:36am   4 Most recent comment from Marko Davidović:Hello Eduardo, You are most welcome, and we are glad that we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There ar ... Christian Event shows up expanded in listClosed   Amelia   Updated February 14, 2023 at 5:16pm   8 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.There is no solution at the moment as this is how it was designed, if you want, we can forward this to our developers for possible customization.Please le ... Jette Drøger Set up strong authentication - paymentsClosed   Amelia   Updated February 14, 2023 at 2:23pm   7 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Jette!Please feel free to reach out to us if you have any further questions or concerns! Davide IT support - new featureClosed   Amelia   Updated February 14, 2023 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello DavideThank you for reaching out to us.I will have this passed to our developers for possible customization and will let you know as soon as possible.I appreciate your patience. Veljko Update pluginClosed   Amelia   Updated February 14, 2023 at 1:26pm   2 Most recent comment from Marko Davidović:Hello Veljko, Thank you for reaching out to us.This is due to your WordPress settings. Amelia has automatic update option but this needs to be set in your WordPress for Amelia and for other plugins.In ... Karen Statner Access to customer panelClosed   Amelia   Updated February 14, 2023 at 1:14pm   2 Most recent comment from Marko Davidović:Hello Karen, Thank you for reaching out to us. If it works for other users and not for some of them then they have issue with the credentials. Please ask them to reset the password and to check if th ... Nael Les modifications effectuées depuis le panel employé ne sont pas prisent en compte.Closed   Amelia   Updated March 6, 2023 at 2:13pm   3 Most recent comment from Marko Davidović:Hello Nael,There has been a little delay but it should be released in the next couple of days. We apologize for the inconvenience.We wish you all the best. Have a nice day.   Mahmoud Akil Bug on Date and Time slot changing unexpectedlyClosed   Amelia   Updated February 14, 2023 at 12:41pm   4 Most recent comment from Marko Davidović:Hello Mahmoud,We went on your site and we have made several bookings and each booking was created on a date and time that we have chosen. We can not replicate the issue and to be honest this is the f ... Jiri Congratulations! summary icon changeClosed   Amelia   Updated February 14, 2023 at 11:20am   5 Most recent comment from Uroš Jovanović:Hello Jiri,Glad to be able to assist you.Please let me know if you have any other questions. Jason Chong Filter by locationClosed   Amelia   Updated February 14, 2023 at 10:04am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can only filter the appointments per these parameters I'll kindly ask you to add it ... Roshan Crasta Package email notification shows wrong timezoneClosed   Amelia   Updated February 14, 2023 at 7:32am   2 Most recent comment from Marko Davidović:Hello Roshan, Thank you for reaching out to us.1. You have option in general settings called Show booking slots in client time zone make sure that is enabled2. As for packages you have option durati ... karly matzen Amelia not workingClosed   Amelia   Updated February 13, 2023 at 2:54pm   15 Most recent comment from Uroš Jovanović:Hello Karly,Can you please test it out now and let me know if it works or not?Looking forward to your reply. Francesca Kendall CatelogueClosed   Amelia   Updated February 13, 2023 at 2:48pm   3 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching out to us.That option is only available in the 2.0 booking forms (both stepbystep and catalog).Please let me know if you have any other questions.