We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

victoria getting notice errors in admin area after upload the pluginClosed   Amelia   Updated February 10, 2023 at 10:42am   4 Most recent comment from Miloš Jovanović:Hi, VictoriaAnd i forgot to ask, do you have the latest Amelia version 6.1 or some older version?Do you also have the latest DIVI version?Thank you LISARDO DAVID Consulta sobre base de datos de AmeliaClosed   Amelia   Updated February 10, 2023 at 10:21am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Everything is stored with your hosting provider. We do not have anything to do with that, you need to contact your hosting provider so that they can give you ac ... Katie Crocker Adding Extras Shortcode into Outlook CalendarClosed   Amelia   Updated February 10, 2023 at 7:37am   3 Most recent comment from Marko Davidović:Hello Katie, Thank you for reaching out to us.1. User or appointment details can be displayed in Google/Outlook Calendar. You just need to put placeholders in Event Description filed that you can f ... Pablo Events notifications placeholdersClosed   Amelia   Updated February 9, 2023 at 3:48pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.If a customer has purchased event tickets, it will display the number of each ticket followed by the name of that ticket.Please check the following screens ... Jay SureTriggerClosed   Amelia   Updated February 9, 2023 at 2:18pm   2 Most recent comment from Marko Davidović:Hello Jay, Thank you for reaching out to us.I can forward this to the appropriate sector but we can not make any promises and we have a team that follows and adds the votes from our voting board on t ... Tine Broucke Google calendarClosed   Amelia   Updated February 9, 2023 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello Tine.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Please feel free to search through our feature suggestion page, https://features.wpamelia.com/, ... Rory Finch Google CalendarClosed   Amelia   Updated February 9, 2023 at 12:06pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear this helped, Rory.Unfortunately, there's no way to include existing appointments in Google Calendar. Only new appointments can be added. LISARDO DAVID ConsultaClosed   Amelia   Updated February 9, 2023 at 11:46am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.There are around 47 tables with wp_amelia_ prefix and you can find them in your database. Please note that wp_ is the default database prefix, but on your end, ... Torsten Hanto Booking Time and DateClosed   Amelia   Updated February 9, 2023 at 11:35am   2 Most recent comment from Marko Davidović:Hello Torsten, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://feature ... Ayishah Joanna Swiecinska notificaiotnsClosed   Amelia   Updated February 10, 2023 at 7:10am   9 Most recent comment from Marko Davidović:Hello Ayishah,We just got the feedback from our colleagues and they have told us that your license has been canceled per your request.We wish you all the best. Have a nice day.  Kaizen URGENT: Packages not showing with certian categoriesClosed   Amelia   Updated February 9, 2023 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Kaizen,Thank you for reaching out to us.Can you please provide me with the screenshots of the issue that you are dealing with?Looking forward to your reply. Sagunt Reviu Users Learndash/Amelia/WoocommerceClosed   Amelia   Updated February 9, 2023 at 10:07am   2 Most recent comment from Marko Davidović:Hello Sagunt Reviu, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have integrations wit learndash so they can not access it through Amel ... Julio Unable to Update Special Days on Employee PanelClosed   Amelia   Updated February 9, 2023 at 9:21am   4 Most recent comment from Marko Davidović:Hello Philippe,You do not need to add yourself to this ticket (Julio will get your response and mine and there is no need to possibly disturb him). We will not notify each client personally that the ... SANNE Sending a test mail for custom notifications gives error 'email is not send'Closed   Amelia   Updated February 9, 2023 at 8:36am   9 Most recent comment from Marko Davidović:Hello Sanne,You have this error in your consoleSo the issue is as we suspected with your credentials.When we swap your credentials for ours Amelia is working fineSo please check your credentials, pass ... Digna Mielard Aemlia settingsClosed   Amelia   Updated February 9, 2023 at 7:53am   2 Most recent comment from Marko Davidović:Hello Digna, Thank you for reaching out to us.1. The size of a booking form can not change in that way, unfortunately.2. As for translations words can be changed using POEDIT very easily.  If you ...