We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Randy Boerboom Make sold tickets events not viewableClosed   Amelia   Updated February 2, 2023 at 12:49pm   4 Most recent comment from Uroš Jovanović:Hello Randy,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins tha ... sebastien Boyer Ms Teams integrationClosed   Amelia   Updated February 2, 2023 at 11:30am   2 Most recent comment from Marko Davidović:Hello sebastien, Thank you for reaching out to us.We do not have this information now whether this option will be built in time or not. You can speed up the process by voting for this option on this l ... sebastien Boyer URGENT : booking free service does not workClosed   Amelia   Updated February 2, 2023 at 11:28am   14 Most recent comment from Marko Davidović:Hello Sebastien,We will close this ticket now per your request.We wish you all the best. Have a nice day.  Hans-Peter Wellke Vouchers in WoocommerceClosed   Amelia   Updated February 2, 2023 at 11:25am   4 Most recent comment from Marko Davidović:Hello Hans-Peter,We are sending you an older version of Amelia in the attachment. We do not quite understand what and how the issue looks exactly if you wish once you have the time you can send us a c ... justin wordpress issueClosed   Amelia   Updated February 2, 2023 at 10:43am   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each employee must have it own account and mail. Also, we do not have integrations with ... Ian Book entire locations servicesClosed   Amelia   Updated February 2, 2023 at 10:32am   2 Most recent comment from Marko Davidović:Hello Ian, Thank you for reaching out to us.This is possible but we can not know how and what you want to set up exactly.But this is an example:You need to create 2 services basketball court, basebal ... Tom Bintener Add Custome Fields to EventsClosed   Amelia   Updated February 2, 2023 at 10:19am   2 Most recent comment from Marko Davidović:Hello Tom, Thank you for reaching out to us.Yes, you can add checkbox custom fields and upload custom field. You can read more about it on this link https://wpamelia.com/custom-fields/.As for saving ... Julia Packages error and time slot errorClosed   Amelia   Updated February 2, 2023 at 9:37am   8 Most recent comment from Aleksandar Vuković:Hello Ronnie.Are you referring to booking the remaining slots within a package and/or rescheduling from the Customer Panel, or to booking an appointment through the booking form?There was a bug in 6. ... Mona Google Meet Links and notifications for ManagersClosed   Amelia   Updated February 2, 2023 at 9:33am   4 Most recent comment from Uroš Jovanović:Hello Mona,Glad to be able to assist you.Please let me know if you have any other questions. marielle LocationsClosed   Amelia   Updated February 2, 2023 at 9:30am   2 Most recent comment from Marko Davidović:Hello marielle, Thank you for reaching out to us.First, you need to go to locations section and create locations.Then you need to assign each employee to one or more locations in their work hours like ... Nicole M Desjardins Styles not appltingClosed   Amelia   Updated February 2, 2023 at 9:13am   4 Most recent comment from Marko Davidović:Hello Nicole,You have customized every form except the one that you are using. You are using an old catalog booking formSo, you either need to customize the old catalog booking form like thisOr you ca ... Andrea hide events in kalendarClosed   Amelia   Updated February 2, 2023 at 8:54am   2 Most recent comment from Marko Davidović:Hello Andrea, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Only when you delete them these events will not show on the booing form.I'll kindl ... Andreea Doesn't show up on frontendClosed   Amelia   Updated February 2, 2023 at 8:54am   2 Most recent comment from Uroš Jovanović:Hello Andreea,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Shane Harris Appointment TimesClosed   Amelia   Updated February 2, 2023 at 8:06am   4 Most recent comment from Marko Davidović:Hello Shane, Thank you for reaching out to us.We are glad to hear that you have worked it out.If you have any more questions please open a new separate ticket for each question and we will gladly hel ... Hervé Enable multiple location for one employeeClosed   Amelia   Updated February 1, 2023 at 11:15pm   2 Most recent comment from Uroš Jovanović:Hello Hervé,Thank you for reaching out to us.You can configure this on the "Working hours" settings of the employee. There, you can set up multiple locations for the employee.Hope this helps you.Pl ...