We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rachel Rinberg How to change the placement of 'bringing extra people'Closed   Amelia   Updated February 13, 2023 at 2:41pm   4 Most recent comment from Marko Davidović:Hello Rachel,What you want to achieve is not possible at this time. There is no more information that we can give you.  Unfortunately what you want to achieve is not possible.We wish you all the best ... Giovanni Ferricchio Amelia service packages do not work when there are limitations on the weekly purchase of servicesClosed   Amelia   Updated February 13, 2023 at 2:31pm   4 Most recent comment from Uroš Jovanović:Hello Giovanni,Thank you very much for your patience.At the moment, there is no option to limit the number of appointments that a customer can book through a package in a certain period of time.We ha ... Paul Aage Aasheim Missing labels / Help textClosed   Amelia   Updated February 13, 2023 at 2:04pm   9 Most recent comment from Marko Davidović:Hello Paul, We just got the feedback from our colleagues and they have told us that and unfortunately, this is not possible at this time to achieve. But this should be implemented as an option in the ... Filippos Sdralias LOG Table WP DBClosed   Amelia   Updated February 13, 2023 at 1:56pm   2 Most recent comment from Marko Davidović:Hello Filippos, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is stored in your database with your hosting provider. You can delete those appo ... Paul Aage Aasheim How to show the calendar for customersClosed   Amelia   Updated February 13, 2023 at 1:41pm   14 Most recent comment from Miloš Jovanović:Hi, Paul Sorry for replying late, we had a break for the weekend.No problem at all.We will certainly do our best to work on all your suggested improvements.As colleague Aleksandar said on the other ... Lee Lin Frontend DisplayClosed   Amelia   Updated February 13, 2023 at 1:37pm   15 Most recent comment from Marko Davidović:Hello Lee, One again we thank you very much for your kind words, every praise and support means a lot to us. As a small token of our attention, we are sending you these two SMS coupons 090B57DD and ... Kylie Group bookings in existing time slot are automatically approvedClosed   Amelia   Updated February 13, 2023 at 1:20pm   8 Most recent comment from Uroš Jovanović:Hello Kylie,Thank you for the admin access and your patience.Can you please update the plugin to the latest version, test it out, and let me know if it works fine or not?Looking forward to your reply ... Manfred Google calendar integration as easy as with CalendlyClosed   Amelia   Updated February 13, 2023 at 1:09pm   4 Most recent comment from Marko Davidović:Hello Manfred,We thanky ou for your suggestion hopefully this suggestions will have plenty of votes.If you have any more questions please open a new separate ticket for each question and we will glad ... Debbie van Cleef Amelia lacks too much functionality for pilates/yoga studioClosed   Amelia   Updated February 13, 2023 at 1:21pm   12 Most recent comment from Miloš Jovanović:Hi, Debbie  I have checked and all of these features are planned, but unfortunately, we are not able to promise a timeline when each of them will get started exactly, because our developers have a ... Sandra Groenescheij Iphone reservations not coming throughClosed   Amelia   Updated February 13, 2023 at 12:37pm   4 Most recent comment from Marko Davidović:Hello Sandra,My apologies you sed reservations so we thought that you are talking about the appointment. Now we understand that you are talking about notifications for those appointments. We have tes ... Otavio Darowisch Ativação de PluginClosed   Amelia   Updated February 13, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Otavio,Thank you for reaching out to us.Please check the following article on how to update the plugin to the latest version:Updating the plugin to the latest version GiacomoDoni Notification and possibility to choose timeClosed   Amelia   Updated February 13, 2023 at 11:51am   2 Most recent comment from Marko Davidović:Hello GiacomoDoni, Thank you for reaching out to us.1. If I create an event with one date and 2 times, the person who books cannot choose the time and the customer is with the person booked on both t ... David FunctionailityClosed   Amelia   Updated February 13, 2023 at 11:28am   6 Most recent comment from Uroš Jovanović:Hello David,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Gretchen Need to delete messed up eventsClosed   Amelia   Updated February 13, 2023 at 11:17am   2 Most recent comment from Uroš Jovanović:Hello Gretchen,Thank you for reaching out to us.At the moment, it is only possible to cancel events, but we will add the option to delete events in the near future.Please let me know if you have any ... Jiri Title positioningClosed   Amelia   Updated February 13, 2023 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Jiri,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ...