We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Flavio ServicesClosed   Amelia   Updated February 13, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Flavio, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Kidus Dejen YIRGU Update not possibleClosed   Amelia   Updated February 13, 2023 at 6:51am   2 Most recent comment from Marko Davidović:Hello Kidus, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Spiros Mapping Amelia fields to woocommerce checkoutClosed   Amelia   Updated February 10, 2023 at 5:08pm   18 Most recent comment from Miloš Jovanović:Hi, Spiros. I can completely understand what you mean, and i understand the need for these Amelia's price placeholders to be passed to WooCommerce. But, unfortunately, with the current capabilit ... Ioannis Manual Booking IssueClosed   Amelia   Updated February 10, 2023 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Ioannis,Thank you for the video clarification.Please provide me with admin access and I will assist you with this.Looking forward to your reply. SANNE No pop-up contenet visibleClosed   Amelia   Updated February 10, 2023 at 2:10pm   7 Most recent comment from Uroš Jovanović:Hello Sanne,Thank you for the credentials.I have checked your website and the popup can only be used with the button.Please let me know if you have any other questions. Timo Hide LocationsClosed   Amelia   Updated February 10, 2023 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Timo,Thank you for reaching out to us.Can you please provide me with the customer panel page URL along with the credentials of the customer and I will provide you with the CSS needed to hide th ... LISARDO DAVID Volumen de MegaBytes por registroClosed   Amelia   Updated February 10, 2023 at 1:59pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.1. We can not know that this depends on number of data that you collect for an appointment.2. This depend on your package that you have with your hosting provid ... Laurence Howells Account loginClosed   Amelia   Updated February 10, 2023 at 1:57pm   2 Most recent comment from Uroš Jovanović:Hello Laurence,Thank you for reaching out to us.Yes, you can switch off that options and the bookings will still work fine in Amelia.Please let me know if you have any other questions. Michaela Villinger Page SpeedClosed   Amelia   Updated February 10, 2023 at 1:44pm   4 Most recent comment from Uroš Jovanović:Hello Michaela,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ ... David Oster Print booking confirmationClosed   Amelia   Updated February 10, 2023 at 1:44pm   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features. ... Stacey Xenidis CSS issues with certain home pagesClosed   Amelia   Updated February 10, 2023 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Stacey,Thank you for reaching out to us.If the WordPress user with the "Amelia customer" role is logged into WordPress and is connected to the customer in Amelia, the data will automatically fi ... Gerardo Close reservationClosed   Amelia   Updated February 10, 2023 at 1:40pm   2 Most recent comment from Marko Davidović:Hello Gerardo, Thank you for reaching out to us.Yes, You just need to create a day off in the employee modal and time slots for that day will show as unavailable.If you have any more questions please ... Timo Event specific fieldsClosed   Amelia   Updated February 10, 2023 at 1:27pm   6 Most recent comment from Marko Davidović:Hello Timo, You are most welcome, and we are glad that we were able to help you. Just go to notifications an click on create new and you will be able to create separate notification for each service a ... Jaap Bijl Feature request - Import events from CSVClosed   Amelia   Updated February 10, 2023 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello Jaap.Unfortunately, this can't be achieved yet.Our developers will work on importing/exporting all the data in the Amelia plugin, but creating an appointment or an event by importing the C ... Merel Woudwijk Customise ics fileClosed   Amelia   Updated February 10, 2023 at 11:56am   2 Most recent comment from Aleksandar Vuković:Hello Merel.At the moment, you can modify the description of the ICS file through the database, but please note that, in some cases if you add placeholders that contain URLs and/or a hyperlink (like ...