As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

bens loading speedClosed   Amelia   Updated February 21, 2023 at 8:47am   2 Most recent comment from Marko Davidović:Hello bens, Thank you for reaching out to us. The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. As for the s ... Bryce Evans Allow an employee to take 2 appointments at a timeClosed   Amelia   Updated February 21, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello Bryce, Thank you for reaching out to us.Employee can be booked on 2 appointments at once since it can not be at 2 places at once. You can create group bookings so that it can have an appointment ... nir Multi Calanders SyncClosed   Amelia   Updated February 21, 2023 at 7:20am   8 Most recent comment from Marko Davidović:Hello nir, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. H ... jason New Step Booking Form Doesn't LoadClosed   Amelia   Updated February 21, 2023 at 6:59am   6 Most recent comment from Marko Davidović:Hello jason,We are glad to hear that everything is fine now. As for HMWP I will forward this to my colleagues so that they can take a closer look at this.If you have any more questions please open a ... Phil L. Website crashClosed   Amelia   Updated February 20, 2023 at 6:55pm   6 Most recent comment from Uroš Jovanović:Hello Phil,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Djiezion Intégration jitsiClosed   Amelia   Updated February 20, 2023 at 6:48pm   2 Most recent comment from Uroš Jovanović:Hello Djiezion,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to ... Redouane Confirmation booking emailClosed   Amelia   Updated February 20, 2023 at 5:30pm   15 Most recent comment from Uroš Jovanović:Hello  Redouane,Seems to be working fine now, can you please test it out and let me know if it works or not?Looking forward to your reply. krenzy Error SMS Has Not Been SentClosed   Amelia   Updated February 20, 2023 at 4:55pm   4 Most recent comment from Uroš Jovanović:Hello Krenzy,Can you please test it out now and let me know if it works or not?Looking forward to your reply. Kalimah IT Set Priority among providersClosed   Amelia   Updated February 20, 2023 at 4:38pm   2 Most recent comment from Uroš Jovanović:Hello Kalimah,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... JONIEC Patrick zoom config for each employeeClosed   Amelia   Updated February 20, 2023 at 4:37pm   2 Most recent comment from Uroš Jovanović:Hello Joniec,Thank you for reaching out to us.Zoom is configured via the JWT application made by the admin here: https://marketplace.zoom.us/. If you want each employee to be linked to their Zoom acc ... Gerhard Reus WhatsApp ReplyClosed   Amelia   Updated February 20, 2023 at 4:05pm   4 Most recent comment from Uroš Jovanović:Hello Gerhard,Yes, it will be sent from your phone. The limitation for the reply to the WhatsApp message comes from Meta and we cannot implement this from our end.Please let me know if you have any ... erwin events without dateClosed   Amelia   Updated February 20, 2023 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Erwn,Thank you for reaching out to us.For that purpose, I would suggest that you use services as events required the date to be set.Please let me know if you have any other questions. Blake Direct link to specific Amelia EventClosed   Amelia   Updated February 20, 2023 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Blake,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Tobias Nørbygaard payment capture dateClosed   Amelia   Updated February 20, 2023 at 1:46pm   2 Most recent comment from Marko Davidović:Hello Tobias, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://featur ... Roshan Sujeebun Custom pricing is not user friendly for customerClosed   Amelia   Updated February 20, 2023 at 1:06pm   4 Most recent comment from Uroš Jovanović:Hello Roshan,Glad to be able to assist you.Please let me know if you have any other questions.