We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anton Employee rolesClosed   Amelia   Updated February 7, 2023 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Anton,Thank you for reaching out to us.Do you maybe have Elementor? If you do, please edit the page where the Employee Panel is, and you should see this: And the shortcode will look something ... Yoann Amelia customers after website migrationClosed   Amelia   Updated February 7, 2023 at 1:39pm   2 Most recent comment from Uroš Jovanović:Hello Yoann,Thank you for reaching out to us.For that purpose, you can export customers from one website and import them into the other website.Hope this helps you.Please let me know if you have any ... Patrick Meijer Various times and locationsClosed   Amelia   Updated February 7, 2023 at 1:31pm   6 Most recent comment from Uroš Jovanović:Hello Patrick,Yes, it would work fine like that.All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email. The only way you can do this ... Stéphane Gernez CartClosed   Amelia   Updated February 7, 2023 at 1:29pm   4 Most recent comment from Uroš Jovanović:Hello Stéphane,It is currently being developed and I hope that it will be implemented in the next few updates.Please let me know if you have any other questions. Peter Vox appointment creationClosed   Amelia   Updated February 7, 2023 at 1:10pm   4 Most recent comment from Marko Davidović:Hello Peter, Thank you for reaching out to us.If you did the integration of Google or Outlook calendars and if you connected your employee to the calendar in the employee modal then you can do this ea ... Antonely Create Employee Profile PageClosed   Amelia   Updated February 7, 2023 at 12:32pm   4 Most recent comment from Marko Davidović:Hello Antonely,Unfortunately, currently, this feature is not built-in in Amelia. This is designed in this way to show the appointment and events first. If the customers want to see their profile the m ... Antonely Get out the logout button and My ProfileClosed   Amelia   Updated February 7, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Antonely,Thank you for reaching out to us.Unfortunately, this is currently not possible but our developers are working on redesigning both customer and employee panels and that should be implem ... Vandana Murray Creating a FormClosed   Amelia   Updated February 7, 2023 at 11:48am   2 Most recent comment from Uroš Jovanović:Hello Vandana,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Romy Winkler Event Calender, List, Color changeClosed   Amelia   Updated February 7, 2023 at 11:09am   13 Most recent comment from Uroš Jovanović:Hello Romy,Thank you very much for that.Please let me know if you have any other questions. Edison Cron configurationClosed   Amelia   Updated February 7, 2023 at 10:00am   6 Most recent comment from Marko Davidović:Hello Jamie,Thank you for this, and it is very big of you to share this advice and solutions. Hopefully, other users that have issues with cron can use this and they can resolve their issues. We wish ... Timo Coupon payments onlyClosed   Amelia   Updated February 7, 2023 at 8:10am   4 Most recent comment from Marko Davidović:Hello Timo,Thanks for that, and we wish you all the best,If you have any more questions please open a new separate ticket for each question and we will gladly help you there. Have a nice day.  Patrick Activity Log of CustomersClosed   Amelia   Updated February 7, 2023 at 8:09am   4 Most recent comment from Marko Davidović:Hello Patrick,You are welcome, we try to help as best as we can but some features are not built in Amelia yet.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Mikki Storey Event Booking list layoutClosed   Amelia   Updated February 7, 2023 at 7:51am   2 Most recent comment from Marko Davidović:Hello Mikki, Thank you for reaching out to us.1. Unfortunately, currently, this feature is not built-in in Amelia. There is no option to change the layout built-in in Amelia. We are not sure that you ... Mikki Storey Edit Capacity labelClosed   Amelia   Updated February 7, 2023 at 7:48am   2 Most recent comment from Marko Davidović:Hello Mikki, Thank you for reaching out to us.You can do that easily in customize section like thisHope this helps.  Jimmy Chen I added a attachment field to my booking list. Where can I find the file that user upload.Closed   Amelia   Updated February 7, 2023 at 7:38am   4 Most recent comment from Marko Davidović:Hello Jimmy,You need to click on events/attendees/edits attendee and you will see the custom fields like thisHope this helps.