We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Timo Zoom IntegrationClosed   Amelia   Updated February 7, 2023 at 7:08am   5 Most recent comment from Marko Davidović:Hello Timo,We are aware that the formatting is not really nice but this is the beat solutions that we have for now. We are glad to hear that you managed to set everything up. Our developers we'l ... Catharina von Hobe Form not showing upClosed   Amelia   Updated February 6, 2023 at 11:03pm   6 Most recent comment from Uroš Jovanović:Hello Catharina,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. krenzy Calendar Is Not Showing In A Bricks Builder Popup TemplateClosed   Amelia   Updated February 6, 2023 at 10:40pm   2 Most recent comment from Uroš Jovanović:Hello Krenzy,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Roger Ruckstuhl display only upcoming eventsClosed   Amelia   Updated February 6, 2023 at 9:26pm   2 Most recent comment from Miloš Jovanović:Hi, RogerFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Markus Größing unallowed use of google fonts riskClosed   Amelia   Updated February 6, 2023 at 8:39pm   2 Most recent comment from Miloš Jovanović:Hi, Markus Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Jimmy Chen Connect with WoocommerceClosed   Amelia   Updated February 6, 2023 at 6:20pm   3 Most recent comment from Uroš Jovanović:Hello Jimmy,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Ranjit Amelia CPT list out in custom field dropdownClosed   Amelia   Updated February 6, 2023 at 5:42pm   4 Most recent comment from Miloš Jovanović:Hi, Ranjit  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... RJ Using Amelia in Blocksy theme popupClosed   Amelia   Updated February 6, 2023 at 4:47pm   4 Most recent comment from Miloš Jovanović:Hello RJ,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Patrick Required Custom Fields when booking an appointment from an existing Package (Frontend Panel)Closed   Amelia   Updated February 6, 2023 at 4:46pm   4 Most recent comment from Aleksandar Vuković:Hello again Patrick.Unfortunately, I don't have an ETA on this. Our developers and our management are going through all customer suggestions and requests related to the Packages, and they'l ... Juliette Video IntegrationClosed   Amelia   Updated February 6, 2023 at 2:40pm   3 Most recent comment from Miloš Jovanović:Hello Juliette,we are sorry to disappoint you - but Amelia is only used to sell bookings, it can not sell physical or digital products, including pre-recorded Videos.-In regards to integration with L ... Robert Cancel email notificationClosed   Amelia   Updated February 6, 2023 at 1:57pm   2 Most recent comment from Marko Davidović:Hello Robert, Thank you for reaching out to us.Yes, of course. Justo go to notifications and uncheck notificationsAnd that is it.Hope this helps.If you have any more questions please open a new separa ... krenzy Custom Fields and Checkout LabelClosed   Amelia   Updated February 6, 2023 at 1:46pm   2 Most recent comment from Marko Davidović:Hello krenzy, Thank you for reaching out to us.1. These look like part of WooCommerce this is not in Amelia and you can not translate these in Amelia since this is another plugin that is not part of A ... Olav Notification ProblemClosed   Amelia   Updated February 6, 2023 at 12:41pm   8 Most recent comment from Marko Davidović:Hello Olav, Thank you for reaching out to us.You did the test notifications, we have tried the regular notifications and you can see in the screenshot that regular notifications show all the data that ... Charlys Amelia Services systemClosed   Amelia   Updated February 6, 2023 at 12:37pm   6 Most recent comment from Marko Davidović:Hello Charlys,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Thomas Strobl Time slotsClosed   Amelia   Updated February 6, 2023 at 11:27am   6 Most recent comment from Uroš Jovanović:Hello Thomas,In accordance with the other ticket you created, we will have this ticket closed.Please let us know if you have any other questions.