As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

atelierdosul Bug - Services not showingClosed   Amelia   Updated February 20, 2023 at 12:02pm   4 Most recent comment from Marko Davidović:Hello atelierdosul, Thank you for reaching out to us.Amelia is suitable and it adapts to laptops, tablet and mobile. Of course, different views have a different layouts. But we went on your site from ... Rogelio Argüello Employee panel passwordClosed   Amelia   Updated February 20, 2023 at 11:17am   11 Most recent comment from Uroš Jovanović:Hello Rogelio,Glad to hear that. In the meantime, please let me know if you have any other questions. Christina Firriolo Changing From Lite to BasicClosed   Amelia   Updated February 20, 2023 at 7:31am   2 Most recent comment from Marko Davidović:Hello Christina,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Se ... Matthew Bambrick Unable To Continue To BookClosed   Amelia   Updated February 20, 2023 at 6:55am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us. We went on your site but we can book an appointment As far as we can everything is working and we do not see any issues. If you have any more question ... Antonio Moreira Da silva Problème téléphone et email obligatoireClosed   Amelia   Updated February 20, 2023 at 6:46am   2 Most recent comment from Marko Davidović:Hello Antonio, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link https://feat ... Georgi Vasilev Not working since updating to latest versionClosed   Amelia   Updated February 17, 2023 at 2:56pm   11 Most recent comment from Uroš Jovanović:Hello Georgi,You could reach out to them and tell them that the database is not being updated if there is a new field added to one of the tables in the database.Please let me know if you need further ... Casper Critical Bug: Booking not added to cartClosed   Amelia   Updated February 17, 2023 at 2:53pm   8 Most recent comment from Uroš Jovanović:Hello Casper,Can you reach out to your hosting provider to assist you with this as there seems to be some security measure that blocks the event from being added to the cart?Looking forward to your r ... Abigail "Learn more" for Extras uncollapsed in booking formClosed   Amelia   Updated February 17, 2023 at 1:55pm   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... lynob web change wordpress wordClosed   Amelia   Updated February 17, 2023 at 12:47pm   2 Most recent comment from Marko Davidović:Hello lynob, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But since you have a developer license we can send you in mail a source code of Amelia s ... Marek Laskowski Formatting booking formClosed   Amelia   Updated February 17, 2023 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is how it was designed and this can not be changed at this time.I'll kindly as ... justin custom dates/times for events or packagesClosed   Amelia   Updated February 17, 2023 at 12:22pm   2 Most recent comment from Marko Davidović:Hello justin, Thank you for reaching out to us.You can do that easily. You set this up in empoyee work hours. So, you set that your employee is working on service A from Monday to Friday and on servic ... Kelly Fidei Multiday eventClosed   Amelia   Updated February 17, 2023 at 10:45am   6 Most recent comment from Uroš Jovanović:Hello Kelly,For that purpose, you can add different tags to each event and then filter different topics for events with the following shortcode:[ameliaevents tag='name'] if you want to show ... Lorenzo Loop loading eventClosed   Amelia   Updated February 17, 2023 at 10:39am   4 Most recent comment from Aleksandar Vuković:Hello again Lorenzo.The issue has been resolved. It turns out that reCAPTCHA was causing it - after we turned it off, it worked fine.Please make sure to use reCAPTCHA v2 and double check the credenti ... Gerhard Reus Delete Customers without Event BookingClosed   Amelia   Updated February 17, 2023 at 10:05am   8 Most recent comment from Aleksandar Vuković:I'll make sure to forward this to our developers, Gerhard.Hopefully, they'll be able to implement the same logic for event attendees, so you will not be able to delete customers that are ad ... Jiri Complete reservation via emailClosed   Amelia   Updated February 17, 2023 at 9:23am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jiri.Please feel free to reach out to us if you have any further questions or concerns!