Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello,
If a customer opens the front-end customer panel, by default the date range is configured to show bookings in the actual week. This does not necessarily concern the period over which the customer made an appointment.
So, customer must know there is a date range selector and selects date range corresponding to his bookings.
When I tested I did not understand why my appointment did not appear. That's when I noticed the date picker.
But customers are not necessarily used to the amelia administration interface and do not know this selector.
It would be more user friendly if the customer sees all his appointments directly by default, without having to adjust the date range.
Regards,
Greg
Hello Greg,
I understand your point of view. This is maybe true for customers that don't have a lot of appointments. But if customers have a lot of appointments they couldn't find the appointments they need at that moment easily. As it is now, they can choose dates for which they want to see the appointments and they will be in the list. The date picker is just taken over from the back-end of Amelia - Appointments list (which was there for admin, employee and customer users).
I will add your suggestion to our list so we can consider modifying this somehow in the future.
If you have any further questions or concerns feel free to ask,
Hello Marija,
Thank you for your response.
I also understand your point of view.
Maybe the best way is to add a parameter in the general admin params to give the administrator the choice between a list of all appointments or a date picker in the front-end customer panel.
At least it is necessary that the date picker is more visible to the customer. As with a bold text, a color that stands out more and a sentence that invites the customer to select the period of his appointment.
And it is imperative that the date picker matches by default the period of the next appointment of the customer. So the customer see at least one appointment in his list.
As it stands, I cannot provide my customer with an interface that does not show any of their appointments because their next appointment is more than 10 days later, while the period displayed corresponds to the week In progress.
Best regards,
Greg
Hello Greg,
You are welcome.
Yes, I see your point there. I added your suggestion to our list so some of the solutions you pointed out can be considered in the future. Maybe, for now, it would be easiest and fastest solution to put some title like 'Choose a date range to see your appointments' or similar.