We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sean Brightman Amelia not displaying or not displaying properlyClosed   Amelia   Updated January 13, 2021 at 4:12pm   4 Most recent comment from [deleted]:Hi Sean, This is what one user mentioned helped their use case (what SG support suggested them to do):The problem was resolved by disabling Minify CSS, Minify HTML and Minify Java in the Frontend Op ... Memet How can I change the user role name?Closed   Amelia   Updated January 13, 2021 at 4:06pm   4 Most recent comment from [deleted]:Hello Memet, Unfortunately, that isn't possible with Amelia's current features. This is  because Amelia roles names are used for configuring access and permissions for the users throughou ... Wild Olive Company address on locationClosed   Amelia   Updated January 13, 2021 at 12:46pm   2 Most recent comment from Aleksandar Vuković:Hello thereDid you add your billing account? You can read more about this here. Also, are all these APIs enabled on your Google Account? gestio Delete end timeClosed   Amelia   Updated January 13, 2021 at 11:46am   4 Most recent comment from [deleted]:You are welcome! Glad to see that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Melvin Brea Amelia deletes or changes information on the employee formClosed   Amelia   Updated January 13, 2021 at 11:38am   7 Most recent comment from Aleksandar Vuković:Hi again MelvinUsers don't have any registration forms in Amelia. When they book an appointment, their user is created in Amelia/Customers.If you configured the Customer Panel, you need to pass ... rob Email NotificationClosed   Amelia   Updated January 13, 2021 at 10:55am   2 Most recent comment from [deleted]:Hello Rob, As I can see you are referring to Event bookings per your screenshot (you mentioned appointments so I am not completely sure - Appointments inAmelia are for Services, they are in no conne ... John Printing Appointment ListClosed   Amelia   Updated January 13, 2021 at 10:20am   2 Most recent comment from [deleted]:Hello John, There isn't a print possibility in Amelia with its current features, unfortunately. There is an option to export appointments in a CSV file (you will find the button for that on the A ... siets bakker locationClosed   Amelia   Updated January 13, 2021 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello siets bakkerThat is true, your employees can only work on one location at a time.They can work on multiple locations only per time periods, so they can work on Location 1 from 09:00 - 11:00, on ... Ahmad Abdullahi Ahmad Order UpdateClosed   Amelia   Updated January 13, 2021 at 9:41am   2 Most recent comment from Aleksandar Vuković:Hello AhmadWooCommerce integration is used only for payments. Amelia creates an appointment based on "Complete", "On hold" or "Processing" status in WooCommerce, and after that it is no longer connect ... Melvin Brea The Step-by-Step Booking Wizard shows nothing.Closed   Amelia   Updated January 13, 2021 at 9:29am   9 Most recent comment from [deleted]:You are welcome, Melvin.There isn't a possibility for you to close the tickets, unfortunately, we can close them and they are closed automatically after a period of inactive time, so don't w ... Mateo Make an appointment from main dashboardClosed   Amelia   Updated January 13, 2021 at 8:59am   4 Most recent comment from [deleted]:Hello Mateo, Glad to see that the issue is gone, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out ... Chris Kelly AmeliaClosed   Amelia   Updated January 13, 2021 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase.Your website is not available to public, so I can't actually see what you're referring to. What input box, and which button?From your description, it ... Ajo Minimum time required before bookingClosed   Amelia   Updated January 12, 2021 at 9:19pm   3 Most recent comment from Aleksandar Vuković:Hello AjoThank you for your purchase, and for letting us know the issue has been resolvedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc-James Abi-Jaoude How can I use services to make bi weekly classes scheduleClosed   Amelia   Updated January 12, 2021 at 6:34pm   2 Most recent comment from [deleted]:Hello Marc-James Abi-Jaoude, Thank you for your purchase.Since employees' work hours are set on a weekly basis , you can't set them on a two week basis, unfortunately. You could probably ach ... lujeffcoat PackagesClosed   Amelia   Updated January 12, 2021 at 4:59pm   4 Most recent comment from [deleted]:Hello Emer, I will reply in your ticket regarding this matter. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.