As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jesus Form Fields Class IDClosed   Amelia   Updated January 25, 2021 at 1:20pm   3 Most recent comment from Aleksandar Vuković:Hi again JesusUnfortunately, for this to work, you would need to change the source code. JS files are modified (minimized) in public version of plugin (in our development environment is accessible),  ... Reza Hojati One Column in customer detailsClosed   Amelia   Updated January 22, 2021 at 2:49pm   4 Most recent comment from Aleksandar Vuković:Thanks for the update, TimoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lohan VLAMINCK NotificationsClosed   Amelia   Updated January 22, 2021 at 1:55pm   4 Most recent comment from Aleksandar Vuković:Hello again LohanThis is not the default behavior of the plugin, and I assume you did this with some custom code? Can you please explain to me how you made this possible?Since it's not included i ... Lohan VLAMINCK CancelClosed   Amelia   Updated January 22, 2021 at 1:54pm   5 Most recent comment from Aleksandar Vuković:Hello again LohanTurns out there was a bug with the cancellation placeholders in version 3.0.1. Can you please update the plugin to v3.0.2, and then test again? The issue should've been resolve ... Mike limiting service on specific locationClosed   Amelia   Updated January 22, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hello Mike,Thank you for your purchase. There isn't a possibility to set that the appointments booked depend on the location in Amelia, unfortunately. The location is connected to the employee ... Morel Stripe paymentClosed   Amelia   Updated January 22, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hello Morel,Customers are debited when they book an appointment in Amelia - in the booking process they need to pay if you enable one of the online payment methods (PayPal , Stripe) and that is the s ... Marc-Philipp Trópia Schneider Only use packeges – no single bookingClosed   Amelia   Updated January 22, 2021 at 12:03pm   7 Most recent comment from [deleted]:Hi Phil,You are welcome. Thank you for confirming and upgrading your Amelia license! We processed your upgrade to Pro.If you have any other questions or issues feel free to open a new ticket and we ... Hussnain Custom fieldsClosed   Amelia   Updated January 22, 2021 at 11:53am   2 Most recent comment from [deleted]:Hello Hussnain,There isn't a possibility to move the custom fields to the first step in Amelia with its current features, unfortunately. The custom fields can only be in the last booking step - ... raymond0000 Clark Amelia not loadingClosed   Amelia   Updated January 22, 2021 at 11:49am   5 Most recent comment from [deleted]:Hello raymond0000,If the employee has no work hours configured and no special days, they don't have any work hours, so Amelia will load endlessly in this case. There isn't a possibility to c ... Hussnain Multiple services selectionClosed   Amelia   Updated January 22, 2021 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello HussnainThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Booking multiple services is onl ... Marcos Estevão Rota ReservaClosed   Amelia   Updated January 22, 2021 at 11:01am   2 Most recent comment from [deleted]:Hello Marcos, Please write your tickets in English, as we are afraid something will get lost in translation, and we won't be able to help out properly. Thank you!There isn't a possibility ... Lynsey McGee Email notificationsClosed   Amelia   Updated January 22, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello Lynseycron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be v ... Lauren Customer InformationClosed   Amelia   Updated January 22, 2021 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hi again, LaurenYou can only edit the appointment and delete the customer from the list. If you don't need the cancelled customers to remain in the appointment, you can remove them. Paul Nuttall Zoom events not creatingClosed   Amelia   Updated January 22, 2021 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello PaulThank you for your purchase.This should not be happening. If you're able to assign the Zoom user to one event, you should be able to do it for all.Can you please share some screenshots ... Bryce Billing Email Custom FieldsClosed   Amelia   Updated January 21, 2021 at 5:55pm   4 Most recent comment from [deleted]:hello Wolfgang Hartl, Please update Amelia to version 3.0.2 , as there was an issue with the placeholders in versions 3.0 and 3.0.1 Sorry for any inconveniences this have caused. After you update the ...