As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Saima Shah Zoom integrationClosed   Amelia   Updated January 19, 2021 at 12:58pm   4 Most recent comment from Aleksandar Vuković:Hello SaimaWe cannot influence the authentication of the app, but that screen appears only when you're connecting your employees to the calendar. Once the employee is connected, this screen will ... Elias Selecting employee when purchasing packageClosed   Amelia   Updated January 19, 2021 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hello EliasThank you for your kind words.There's a bug with employees in packages, and to see them, you need to create at least one location. After you do, the employees will be shown in the pack ... Lukas Huggenberg Conditional logic for customer notifications with Zoom linksClosed   Amelia   Updated January 19, 2021 at 11:40am   4 Most recent comment from [deleted]:You are welcome, Lukas.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Isaac Shutt The front-end calendar is not loading properlyClosed   Amelia   Updated January 19, 2021 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello IsaacThank you for your purchase.I can't replicate the issue you're describing on your page:Has the issue been resolved? Bram Vanthournout Google calendar integrationClosed   Amelia   Updated January 19, 2021 at 11:20am   8 Most recent comment from [deleted]:You are welcome, Laurent. Thank you. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Melvin Brea Amelia User CreationClosed   Amelia   Updated January 18, 2021 at 6:23pm   12 Most recent comment from [deleted]:Hi Melvin, Glad to see the issue is resolved, thank you for letting me know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lukas Huggenberg Payment method not correctClosed   Amelia   Updated January 18, 2021 at 6:07pm   4 Most recent comment from [deleted]:Hi Lukas, Thank you for understanding ! Glad to see that!Glad to see that the issue is gone, and that it works properly for you now as well, if you have any issues again with this open a ticket and w ... Billy Boissonneault WebhooksClosed   Amelia   Updated January 18, 2021 at 4:22pm   3 Most recent comment from [deleted]:Hello Billy, There isn't a direct integration with that tool in Amelia, unfortunately. If they can use web hooks, like Amelia can, if they can catch data from Amelia via a web hook then you can ... Dennis van den Berg Ticket creation/scanningClosed   Amelia   Updated January 18, 2021 at 4:18pm   2 Most recent comment from [deleted]:Hello Dennis, There isn't such possibility in Amelia with its built-in features, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we will gladly he ... Daniel Schindlower How can I customize or avoid the confirmation page?Closed   Amelia   Updated January 18, 2021 at 3:20pm   4 Most recent comment from [deleted]:You are welcome, Daniel. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Melvin Brea How should I request a refund of my purchaseClosed   Amelia   Updated January 18, 2021 at 2:58pm   8 Most recent comment from Aleksandar Vuković:Will do, Melvin.I gotta post a response in order to close it, though. Peter Thorsbøll i have technical issuesClosed   Amelia   Updated January 18, 2021 at 2:21pm   6 Most recent comment from [deleted]:Hi Peter,Apologies for replying a bit later, we don't work on weekends.The availability for booking is configured by the employees' work hours not the company work hours in Amelia -> Setting ... João Lopes Customer Panel - Order CancelClosed   Amelia   Updated January 18, 2021 at 1:31pm   5 Most recent comment from [deleted]:Hello João,Apologies for replying a bit later, we don't work on weekends.You are welcome. Glad to see you managed to find a solution for hiding the drop-down, thank you for letting me know. If ... gestio Translate the packages section into SpanishClosed   Amelia   Updated January 18, 2021 at 1:12pm   4 Most recent comment from Aleksandar Vuković:Strange, I'll reach out to our developers about this.In the meantime, unfortunately I can't suggest anything here other than custom work that would change the text with some innerHTML.I be ... Morel Block the detail interface to employeesClosed   Amelia   Updated January 18, 2021 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello MorelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can do that with some custom code only. Basically, you woul ...