We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Phil Best way to set work hoursClosed   Amelia   Updated January 9, 2021 at 9:43pm   2 Most recent comment from Aleksandar Vuković:Hello PhilIf you need to change only certain days, you can create Special Days for your employees.For example, if your employee works from 09 - 17h, and you want him to work from 08:00 - 10:00 and fro ... USHIO MINAMI IntegrationClosed   Amelia   Updated January 9, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hello USHIO MINAMI, Thank you for your purchase. There isn't a Google Meet integration for Amelia with its current features, unfortunately. Please check out if there is such request here and vot ... Francisco Lueza Email notificationsClosed   Amelia   Updated January 9, 2021 at 3:25pm   2 Most recent comment from [deleted]:Hello Francisco, You need to add placeholders for the information you want to the email notifications . You can find all the placeholders when you click on Show Email Placeholders in Amelia -> Notif ... Leslie Yulay Restrepo Orrego Creating customers from front end employee panelClosed   Amelia   Updated January 9, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hello Leslie, There isn't a possibility for employees to create new customers with Amelia's current features, unfortunately. They can create appointments only with already created customer ... Chris Martin Setup with Memberpress siteClosed   Amelia   Updated January 9, 2021 at 2:17pm   3 Most recent comment from [deleted]:Hello Chris Martin, Thank you for your purchase. There isn't a possibility of automatically enrolling customers to services/events in Amelia unfortunately - customers can book appointments (serv ... simon brooker Booking through WoocommerceClosed   Amelia   Updated January 8, 2021 at 10:14pm   2 Most recent comment from Aleksandar Vuković:Hello SimonThere's an option in Amelia settings/Payments/WooCommerce that skips Cart and Checkout:Just enable that, and the checkout will be skipped. Lukas Huggenberg multi-appointments paymentClosed   Amelia   Updated January 8, 2021 at 9:07pm   47 Most recent comment from Lukas Huggenberg:Hi Isidora,sure I wil, thanks for all your support.I wish you a great weekend!Kind regards,Lukas Maani The new version of the Amelia plugin not showing the dashboardClosed   Amelia   Updated January 8, 2021 at 4:46pm   2 Most recent comment from [deleted]:Hello Maani, If you see all Amelia pages blank in the back-end it could be caused by a Vue conflict between Amelia and another plugin you have or your theme.  To resolve this issue, you will need ... Tom Translation textClosed   Amelia   Updated January 8, 2021 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello TomThank you for your purchase.Please go to Amelia Settings/Labels and deactivate that setting.It should work correctly after that. Liz Can't disable ZoomClosed   Amelia   Updated January 8, 2021 at 2:29pm   12 Most recent comment from Aleksandar Vuković:No worries Liz.As for the issue with adding employees - I can't replicate that:Your Zoom Integration hasn't been configured:That's why you don't see the Zoom User option in your ... Nina CSS not loadedClosed   Amelia   Updated January 8, 2021 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello NinaThank you for your purchase.Do you maybe have SG Optimizer plugin installed? If you do, please go to its settings/Front-end and disable "Combine CSS Files".If you don't have that plugin ... Ute Load booking form manuallyClosed   Amelia   Updated January 8, 2021 at 2:14pm   4 Most recent comment from Aleksandar Vuković:Will do, ThomasThank you for your feedback! Christophe Google Calendar - recurring busy timeslotsClosed   Amelia   Updated January 8, 2021 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello ChristophePlease make sure to select a bigger value for "Maximum number of events returned" in Amelia Settings/Integrations/Google Calendar.If you have more busy events in your Google Calendar, ... raymond Woocommerce not workingClosed   Amelia   Updated January 8, 2021 at 1:55pm   2 Most recent comment from Aleksandar Vuković:Hello raymondThank you for your purchase.This is WooCommerce's window, and is not related to Amelia in any way. Amelia sends the info from the appointment to WooCommerce, so once it gets to WooCo ... Ryan Gallant multiple session packagesClosed   Amelia   Updated January 8, 2021 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase.This can be achieved with our new Packages feature. Please take a look at the documentation, and you'll see how you can add your services, configure how lon ...