We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vivien Feld Recurring Events with ZoomClosed   Amelia   Updated January 18, 2021 at 11:36am   9 Most recent comment from Aleksandar Vuković:I'm glad to hear you received the responses you needed Vivien.All our support agents working here are also working on Facebook. I don't know who replied to you, but I'll make sure to t ... Admin Democratest Admin pages not displaying resultsClosed   Amelia   Updated January 18, 2021 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello Admin DemocratestThat's a server error, and I can't say what's going on here without taking a look.When the pages don't load, it's usually an issue with conflicting vue. ... michiiee How to add tax info after priceClosed   Amelia   Updated January 18, 2021 at 11:26am   12 Most recent comment from Aleksandar Vuković:You're welcome, MichaelGlad I could be of service here.We've already created a task to add this as a built-in option, so I'm sure our developers will add it in one of our future updates ... Patrice Time Slots Showing InaccuratelyClosed   Amelia   Updated January 18, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello PatriceThank you for your purchase.If you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with th ... Admin Democratest Error Woocomerce PaymentsClosed   Amelia   Updated January 18, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello Admin Democratest, Apologies for replying a bit later, we don't work on weekends.Could you please tell me does WooCommerce work at all on the website? When do you have the 500 error? A WP u ... Craig Tucker Shortcode for package onlyClosed   Amelia   Updated January 18, 2021 at 10:04am   3 Most recent comment from Aleksandar Vuković:Hello CraigThank you for sharing this with everyone. We will work on the packages feature in the future, but for now only workarounds are available.I will forward this to our development team, so the ... Adrian Gonzalez Escalante VendorsClosed   Amelia   Updated January 18, 2021 at 9:57am   4 Most recent comment from Aleksandar Vuković:Hello again AdrianNothing is being sent without your consent, so you need to configure MetaData and Description in Amelia settings/Payments. When you enable WooCommerce, you'll see a new section ... Deborah Bulling calendar won't loadClosed   Amelia   Updated January 18, 2021 at 9:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeborahGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. kerim ghandri Ghandri Problème avec les notificationsClosed   Amelia   Updated January 18, 2021 at 9:12am   4 Most recent comment from [deleted]:You are welcome, Kerim . Glad to see the issue is resolved, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cassie Okenka reoccuring appointmentsClosed   Amelia   Updated January 18, 2021 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Cassie OkenkaUnfortunately, no. The appointments have already been booked, so you manually need to change them individually. Concierge Notifications not sendingClosed   Amelia   Updated January 17, 2021 at 2:48pm   5 Most recent comment from Klemen Teran:Had the same issue. This is what worked for me https://tmsplugins.ticksy.com/ticket/2661673/br k Paul Spalvieri next day notifications are not workingClosed   Amelia   Updated January 17, 2021 at 2:28pm   3 Most recent comment from Klemen Teran:Hey Paul. Had same issue, found a solution. See here https://tmsplugins.ticksy.com/ticket/2661673/BR TONTALE Google Calendar synchronization for the employeeClosed   Amelia   Updated January 15, 2021 at 6:19pm   2 Most recent comment from [deleted]:Hello TONTALE, In order to integrate Amelia to Google calendar you need to follow our instructions for the Google synchronization https://wpamelia.com/configuring-google-calendar/THen you will be a ... Ray Hayes Outlook IntegrationClosed   Amelia   Updated January 15, 2021 at 5:48pm   4 Most recent comment from [deleted]:You are welcome, Ray. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. BAALI Duplicating eventsClosed   Amelia   Updated January 15, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hello BAALI, There isn't a possibility to duplicate event in Amelia and there isn't some work around we could suggest for this unfortunately. If you have any other questions or concerns fe ...