As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Melvin Brea Customer time zone identificationClosed   Amelia   Updated January 28, 2021 at 10:29am   2 Most recent comment from [deleted]:Hello Melvin, I asked one of our developers regarding this matter - caching can maybe affect this, only if the settings has an old version  (so if the page is cached and with that the JS value th ... Daniel Bridge Beginner that needs basic helpClosed   Amelia   Updated January 28, 2021 at 10:25am   2 Most recent comment from [deleted]:Hello Daniel,Thank you for your purchase. You will find instructions for setting up anything in Amelia in our documentation  https://wpamelia.com/documentation/ and you can find the FAQ section h ... Remko Sieben Changing appearance settings results into 500 errorClosed   Amelia   Updated January 28, 2021 at 9:29am   6 Most recent comment from [deleted]:You are welcome, Remko.Glad to see that , thank you for letting us know. Actually it is a Reset button, but in your language it is translated to Cancel . If you have any other questions or concerns ... Stephan Borlein dif times in Notification and calendarClosed   Amelia   Updated January 28, 2021 at 8:28am   2 Most recent comment from Aleksandar Vuković:Hello StephanAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. So, whe ... TONTALE Link to cancel appointment for dustomerClosed   Amelia   Updated January 28, 2021 at 8:04am   6 Most recent comment from Aleksandar Vuković:Hello againWe've had an issue with Cancellation URL in Amelia 3.0.1, so can you please update the plugin to v3.0.2, and the issue should be resolved?As for your other question. Services are offer ... Lukas Huggenberg booking panel not shown on iPhone 8Closed   Amelia   Updated January 27, 2021 at 4:46pm   3 Most recent comment from [deleted]:Hi Lukas, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladl ... Amanda Pereira Employees not receiving email notificationsClosed   Amelia   Updated January 27, 2021 at 4:41pm   3 Most recent comment from [deleted]:Hello Amanda,  Could you please tell me what Mail service have you chosen in Amelia -> Notification settings? Have you followed our instructions for setting this up? We don't recommend using ... harold castillo cliente que agenda citaClosed   Amelia   Updated January 27, 2021 at 4:36pm   2 Most recent comment from [deleted]:Hello harold castillo, Thank you for your purchase. Could you please write your tickets in English, as we are afraid something will get lost in translation and we won't be able to help out proper ... Bouskila Big poblemClosed   Amelia   Updated January 27, 2021 at 4:15pm   20 Most recent comment from Miloš Jovanović:HI Bouskila,We have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.Our agents ... Robert Google Meet integrationClosed   Amelia   Updated January 27, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hello Robert, There isn't a direct integration for Google Meett with Amelia's current built-in features, unfortunately. Maybe it could go through web hooks/Zapier, but you will need to che ... Carlos Laporta hours to bookClosed   Amelia   Updated January 27, 2021 at 2:24pm   2 Most recent comment from [deleted]:Hello Carlos, The available time slots are configured by the employees' work hours, not the company work hours in Amelia -> Settings, so please check if you have configured your employees' ... Tom Use/Show Appointment/Customer IDClosed   Amelia   Updated January 27, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hello Tom, Thank you for your purchase. There isn't a possibility to have the appointments'/customers' IDs in the back-end of Amelia with its current features, unfortunately. Like you ... Billy Boissonneault Coupons and Cancelled LessonsClosed   Amelia   Updated January 27, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Billy, There isn't a possibility of creating/applying coupons on packages, unfortunately. When customers cancel an appointment, there isn't a possibility of refunding the amount they pai ... Raiona I put in a request for a refundClosed   Amelia   Updated January 27, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hello Raiona, You submitted the refund request successfully, we processed it today, so you will get the funds back to your account in the next couple of days, as it needs to be processed by our sale ... Antonio Not workingClosed   Amelia   Updated January 27, 2021 at 12:36pm   4 Most recent comment from Aleksandar Vuković:Hello AntonioIf your booking form just loads, with nothing to show on front-end, please check if you have an employee, a category and a service created?If you do, check if the service is visible on fr ...