Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Very Urgent! We updated Amelia and now it is not loading, the circle just spins on the front end
https://rideonbikes.co.uk/online-booking/
Hello raymond0000,
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
If you created these, please check if the duration of the service (+its buffer times) can fit in the employees' work hours, and if the option Show service on-site is enabled in each Service modal on the Services page.
If this doesn't help, please check if you have some optimizing/caching plugin and if that plugin is maybe blocking Amelia from loading on the front-end.
We have checked all settings and cannot pinpoint the error. so we did this:
1. cloned the website to test server = still didn't work
2. Updated all plugins on test server & live server = still didn't work
3 Created new employee on test server & live server = still didn't work
4. disconnected current employee from google calendar on test server = booking form now displayed
Please can you let me know if this is the issue before we disconnect the employee from the Google Calendar from the main live site.
The 2 x site URLs are here:
Test server = https://themetest.rideonbikes.co.uk/online-booking/
Live Server = https://rideonbikes.co.uk/online-booking/
Ignore the last message, it is due to so special days being listed, because he doesn't want any bookings for a month due to lockdown he has removed special days, this is why the spinning icons just turns, surely you have an option for the calendar to display no bookings at this time out something cutomisable?
Please let me know
Hello raymond0000,
If the employee has no work hours configured and no special days, they don't have any work hours, so Amelia will load endlessly in this case. There isn't a possibility to change this with Amelia's current features, unfortunately. You can maybe try this work around if it could help - create one Special day in the future - that would be outside the period set in the Period available for booking in advance: in Amelia -> Settings -> General.
If you have any other questions or issues feel free to open a new ticket and we will gladly help out.