We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melvin Brea Signing up emailClosed   Amelia   Updated January 20, 2021 at 9:42am   17 Most recent comment from Aleksandar Vuković:Thank you for your understanding, Melvin, and for your support!You're not the first to ask for the birthday to be a field in the form, so can you please add it as a feature suggestion on this ... Ibrahim Event data not showing in 2nd admin accountClosed   Amelia   Updated January 20, 2021 at 8:49am   2 Most recent comment from Aleksandar Vuković:Hello IbrahimThank you for your purchase.This usually happens when you book an appointment (or an event) from front-end, while still logged into your admin account.Please search through Amelia/Custome ... Marc-James Abi-Jaoude Send event specific url in notification, hidden before bookingClosed   Amelia   Updated January 20, 2021 at 2:26am   10 Most recent comment from Marc-James Abi-Jaoude:thanks for your help on this. The purpose was that in an email notification after booking and the reminder I would include a placeholder which I could set on the event setup page.  This way regardles ... ALLAN settingClosed   Amelia   Updated January 19, 2021 at 5:12pm   2 Most recent comment from [deleted]:Hello ALLAN,Thank you for your purchase.  For any information about appointments in Amelia (this applies to Zoom links as well), you want to have in your Google calendar, you can add placeholders t ... Melvin Brea Customer panelClosed   Amelia   Updated January 19, 2021 at 4:25pm   9 Most recent comment from [deleted]:You are welcome, Elias. Glad to see that, thank you for letting us know! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Michael ONE TIME PURCHASE HAS CHANGED?Closed   Amelia   Updated January 19, 2021 at 3:12pm   4 Most recent comment from Aleksandar Vuković:Hello again MichaelSorry that you misunderstood, but through our website purchasing a one-time (lifetime) license per this price was never an option. We've added lifetime purchases later on, and ... Lukas Huggenberg Notification upon event booking rejectionClosed   Amelia   Updated January 19, 2021 at 3:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Lukas If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luis Filipe Diogo Gonçalves SMS notificationClosed   Amelia   Updated January 19, 2021 at 3:00pm   4 Most recent comment from Aleksandar Vuković:I will forward it to our developers, LuisI'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers request ... Ercin Endless loadingClosed   Amelia   Updated January 19, 2021 at 2:59pm   2 Most recent comment from Aleksandar Vuković:Hello ErcinThank you for your purchase.For the booking form to load, you need to add an Employee, create a Category and a Service, and assign the employee to that service. This is the most common reas ... Hajjar Blocking tim in planningClosed   Amelia   Updated January 19, 2021 at 2:33pm   6 Most recent comment from Aleksandar Vuković:Thanks for explaining that again, Hajjar, but unfortunately what you're looking for to achieve is not possible with Amelia.I'll kindly ask you to add it as a feature suggestion on this pag ... SPKR, Ltd. Appointment amendmentClosed   Amelia   Updated January 19, 2021 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello thereThis is usually caused by configuration. Either your employee has another service booked from 07:00PM or he's not able to accept the appointment change for that time due to working hou ... Daniel Tyllack Gmail keeps disconnecting AmeliaClosed   Amelia   Updated January 19, 2021 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello guys, thanks for updating us on that.Unfortunately, there's nothing that you can configure differently in Amelia to make it work better. For the SMTP to be registered as a more secure app, ... Klemen Teran Cron Job Finally Fixed (Next Day Reminders and Birthday Greetings notifications working)Closed   Amelia   Updated January 19, 2021 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello KlemenThank you for lettings us know about this.I'll see that it's added in our FAQ section. Saima Shah Zoom integrationClosed   Amelia   Updated January 19, 2021 at 12:58pm   4 Most recent comment from Aleksandar Vuković:Hello SaimaWe cannot influence the authentication of the app, but that screen appears only when you're connecting your employees to the calendar. Once the employee is connected, this screen will ... Elias Selecting employee when purchasing packageClosed   Amelia   Updated January 19, 2021 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hello EliasThank you for your kind words.There's a bug with employees in packages, and to see them, you need to create at least one location. After you do, the employees will be shown in the pack ...