We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cheryl Coleman Error 400: redirect_uri_mismatch AND Request failed with status code 500Closed   Amelia   Updated January 11, 2021 at 1:15pm   9 Most recent comment from Aleksandar Vuković:Thank you Cheryl.I resolved the issue with Google Calendar, and you can now connect your employee with your Google Calendar:The "500 Error" is caused by incorrect credentials in Zoom settings:Those a ... GLAUBER BARCELO Amelia Zoom Integration is not creating links automaticallyClosed   Amelia   Updated January 11, 2021 at 12:52pm   4 Most recent comment from [deleted]:You are welcome, Glauber.Glad to see that the issue is gone, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Eva-Marie Schürg Shown appointment informationClosed   Amelia   Updated January 11, 2021 at 12:50pm   2 Most recent comment from [deleted]:Hello Eva-Marie Schürg, Thank you for your purchase. There isn't a possibility to show the end time (besides the start time) on the booking form page with Amelia's current built-in feature ... Jüri New userClosed   Amelia   Updated January 11, 2021 at 12:13pm   2 Most recent comment from [deleted]:Hello Jüri,Apologies for replying a bit later, we don't work on weekendsYou need to add a placeholder for the customer panel URL to the email notification customers get when they book an appoint ... Raymonn Adams Confirmation Numbers with Booking?Closed   Amelia   Updated January 11, 2021 at 12:05pm   2 Most recent comment from Aleksandar Vuković:Hello RaymonnI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Each customer is created in the system, but there are no conf ... Jason Sin Very GlitchyClosed   Amelia   Updated January 11, 2021 at 11:52am   4 Most recent comment from [deleted]:Hello Jason,Apologies for replying a bit later, but we don't work on weekends.1) There isn't such possibility with Amelia's current built-in features, unfortunately. In the Amelia b ... Cristina Upload filesClosed   Amelia   Updated January 11, 2021 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello CristinaIf you see "Forbidden", that's most likely caused by settings on your server. Please reach out to your hosting provider and ask them about this. All these settings are enough for pl ... Seongman Cho employee bookingClosed   Amelia   Updated January 11, 2021 at 11:06am   2 Most recent comment from [deleted]:Hello Seongman Cho, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.There isn't such booking view in Amelia with its current features, unfortuna ... Flavien DENÉCHÈRE Elementor + AmeliaClosed   Amelia   Updated January 11, 2021 at 7:46am   9 Most recent comment from Aleksandar Vuković:No worries Flavien, we're only humanI'm glad this issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ushir Shah Updating labels don't workClosed   Amelia   Updated January 11, 2021 at 3:10am   3 Most recent comment from Ryan W Veldhuizen:I'm having the same issue on a site.  Please advise how to correct this. Phil Carson Cancellations/RefundsClosed   Amelia   Updated January 10, 2021 at 6:45pm   5 Most recent comment from Nico Morgan:Phil, Woocommerce, which is free, processes refunds automatically. I know it doesn't provide bookings out of the box but I thought I would mention it because I think it is shocking that Amelia d ... Martin Appointment ReminderClosed   Amelia   Updated January 10, 2021 at 5:55pm   4 Most recent comment from [deleted]:Hi Martin, Thank you. You are welcome. I see my colleague responded, apologies for slightly delayed responses, but there were some non-working days, and we have bigger amount of tickets after the hol ... Raphael Babilonia Coupon for packagesClosed   Amelia   Updated January 10, 2021 at 5:39pm   2 Most recent comment from [deleted]:Hi Raphael, There isn't a possibility of using Coupons for Packages, unfortunately, you can only set the price to be discounted when you create the package. I will add that as a feature request ... Memet change start zoom meeting textClosed   Amelia   Updated January 10, 2021 at 5:38pm   2 Most recent comment from [deleted]:Hello Memet,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another one.� ... mike Booking slotsClosed   Amelia   Updated January 9, 2021 at 10:23pm   2 Most recent comment from Aleksandar Vuković:Hello MikeIt makes sense, but unfortunately there's no workaround for this.Like you said, the customer wasn't planned, and your client can only fit them in if they have time. Amelia is a boo ...