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Public Tickets

Agnieszka Services and categories are invisibleClosed   Amelia   Updated July 17, 2020 at 3:46pm   2 Most recent comment from [deleted]:Hello Agnieszka, Thank you for your purchase.It can be that you did some testing, booked appointments while logged in to WordPress and that your WordPress user got the Amelia Customer role as well, so ... Daniel Hall Why are buffer time options limited to multiples of the time slot step interval?Closed   Amelia   Updated July 17, 2020 at 3:21pm   3 Most recent comment from [deleted]:Hello Daniel, and Hasan,The Default time slot step option in Amelia -> Settings -> General applies to all time slots in Amelia, so when creating services, work hours, buffer times, etc. If you need to ... Daniel Hall I need a booking-deposit workaround for AmeliaClosed   Amelia   Updated July 17, 2020 at 2:49pm   4 Most recent comment from [deleted]:Glad to see that the work-around will be useful until the Deposit feature is out there. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we ... Daniel Hall How to remove "CA" prefix from Canadian dollars?Closed   Amelia   Updated July 17, 2020 at 2:48pm   4 Most recent comment from [deleted]:You are welcome, Daniel.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Daniel Hall Why am I able to book appointments outside company working hours?Closed   Amelia   Updated July 17, 2020 at 2:46pm   3 Most recent comment from Aleksandar Vuković:Hello DanielI'm glad you were able to locate the information in our documentation.That is how the plugin works, and you cannot override employee's working hours by changing global working h ... Hannah Chappell Setting up classesClosed   Amelia   Updated July 17, 2020 at 1:58pm   6 Most recent comment from Aleksandar Vuković:You're welcome HannahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michelle Yue Gmail AuthenticationClosed   Amelia   Updated July 17, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleThis varies from site to site, and from provider to provider. There are no settings within Amelia or WordPress that would help you with emails going into Spam.Please take a look at this ... Dan Employee PanelClosed   Amelia   Updated July 17, 2020 at 12:49pm   3 Most recent comment from Aleksandar Vuković:Hi DanThank you for your purchase.I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. [email protected] Blank settings tabClosed   Amelia   Updated July 17, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello [email protected] you for your purchase, and sorry for the inconvenience.Which version of the plugin do you have? We've had an issue with v2.7, where if you've configured Minimum ... paul Default Search OrderClosed   Amelia   Updated July 17, 2020 at 11:52am   2 Most recent comment from [deleted]:Hello Paul, There isn't a possibility of setting a default order for the search results in Amelia with its current built-in features, unfortunately. If you have any further questions or concern ... Saif Boussarsar Bugs on events !Closed   Amelia   Updated July 17, 2020 at 11:05am   6 Most recent comment from Aleksandar Vuković:Hello again SaifServices and events are not connected, and they cannot be connected in any way.Also, the employees can't be split per event like that. You would need to create two different event ... paul Price SettingsClosed   Amelia   Updated July 17, 2020 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello PaulUnfortunately, if the employee is assigned to more than one service, your customers will need to select the service first. The only other view which allows a view you wish is [ameliasearch]. ... Nico Morgan Users having to make new accountClosed   Amelia   Updated July 17, 2020 at 10:45am   6 Most recent comment from [deleted]:Thank you. I logged in and created one test customer. When that customer is logged in to WordPress their information are filled in in the Amelia booking form properly. Please look at the attachments. ... Evan Miller Time BlocksClosed   Amelia   Updated July 17, 2020 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello EvanThank you for your purchase.There's no way to turn off the time picker, as a specific time needs to be set. However, you could create a long service that could be offered only twice a d ... Oliver Ong Adding video call to Tutor LMS lessonClosed   Amelia   Updated July 17, 2020 at 9:04am   4 Most recent comment from [deleted]:You are welcome, Oliver.Sorry, but since your ticket didn't mention Amelia at all, and the screenshot and the link was for Tutor LMS, I assumed you wanted to ask their support about this. The on ...